Certainly will stay there again

Good, but the valet is paid even if you stay overnight.

Awesome, very comfortable

Always a destination hotel in Surabaya for staycation because of the facilities and hospitality, permission to suggest maybe adding an indoor children's playground for the kids.

Perfect services and accommodation

True to its advertising, nice and luxurious

Actually, we booked a deluxe room, but the receptionist did some upselling to us. The breakfast was 👍 and the restaurant staff were so helpful.

During my 4-day stay and 4-day breakfast, I observed that the dining personnel paid more attention to Caucasian guests than Indonesian guests.

Our go-to place in Surabaya. Very happy with the staff, hotel, room. Great experience, and will surely return again.

It was a very comfortable stay at this hotel, with very spacious rooms and very friendly and responsive staff whenever we needed anything. Awesome.

The room was very spacious, and it was very comfortable for a business trip. The room was clean. The service was excellent and responsive. Any requests from the room were promptly answered without a long wait. Very comfortable and the staff were friendly. Thank you!

The hotel is nice, clean, and the service is friendly.

I had a very pleasant stay at this hotel. The staff were very friendly. It was clean and comfortable. I would stay at this hotel again.

Strategic location in West Surabaya. The rooms are large and comfortable. Excellent cleanliness. The beds are comfortable and large. The swimming pool is large so the kids had a great time swimming. Thank you Shangri-La 🪷

Excellent 5-star hotel with very comfortable rooms, clean facilities, and professional, friendly staff. The room quality, cleanliness, and overall atmosphere truly meet luxury standards, and the stay itself was very enjoyable. The only downside is the breakfast and food pricing, which feels quite overpriced at around IDR 300k per person or 400k for walk in, especially considering the local food options available nearby. Quality is good, but the value does not quite match the price. Overall, highly recommended for the stay and comfort — just consider dining outside the hotel

Friendly staff, spacious room, cozy ambiance

The room's curtain area was very dusty, and my child sneezed, but otherwise it was fine. The breakfast was a bit bland, just not great for my taste. The hotel's ambiance is good. It's close to Ciputra World Mall, so you can find food and daily necessities at Hypermart.

Clean, comfortable, complete facilities

An impressive stay. Almost everything meets the criteria of a 5-star (plus) hotel. However, for those without a driver and choosing to park on their own, it's a bit of an effort to park in the parking lot, as there's no direct access to the lobby (which is why valet parking is always offered). The best option is to park in the garden area under the shady trees, or even better, just use the valet parking facility and give the key. The comfort is certainly impressive.

Very nice hotel and strategic area in Surabaya