Dear Guest, Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for your kind recommendation. We are delighted to know that you enjoyed your experience with us, especially the variety of food we offer. Our Food & Beverage team will be very happy to hear your appreciation. We always strive to provide a diverse selection of dishes so our guests can enjoy a memorable dining experience throughout their stay. We truly appreciate your support and look forward to welcoming you back to Grand Mercure Medan Angkasa for another enjoyable stay. Warm regards, Management

Dear Valued Guest, Warm greetings from Grand Mercure Medan Angkasa Hotel. Thank you for taking the time to share your feedback regarding your experience at Grand Mercure Medan Angkasa Hotel. We apologize if the parking facilities, food options, and in-room drinking water did not meet your expectations. Regarding in-room drinking water, please be informed that to reduce the use of single-use plastics, we provide more environmentally friendly bottled water as an alternative to single-use plastic bottles. The water we provide is mineral water, safe for drinking, and processed to the relevant standards. Regarding your comment about the variety of food, we will forward this to the relevant team for evaluation in order to provide more diverse menu options that better meet guest preferences. We understand your concern about limited parking space for a five-star hotel. We appreciate this feedback and will take it into consideration to improve overall guest comfort. Thank you for your comments. We hope to provide a better experience on your next visit. Sincerely, Management

Dear Valued Guest, Warm greetings from Grand Mercure Medan Angkasa Hotel. Thank you for taking the time to share your experience with us. We are pleased to hear that you gave our hotel a very high rating overall. However, we apologize for the inconvenience you experienced regarding the condition of your room and the lingering cigarette smell in the hallways and room. We understand that you booked a non-smoking room, and therefore the condition did not meet your expectations. We will forward this matter to the relevant team to investigate and ensure that our non-smoking areas and rooms will continue to be comfortable. Regarding the condition and type of room, we also appreciate your feedback. We will continuously carry out maintenance and improvements to our facilities to ensure that guest comfort remains our top priority. Thank you for your feedback. We hope to provide you with an even more comfortable and pleasant experience on your next stay. Sincerely, Management

Dear Farzelin S, Warmest Greeting from Grand Mercure Medan Angkasa Thank you very much for your wonderful feedback and for choosing Grand Mercure Medan Angkasa. We are delighted to know that you considered us one of the best hotels to stay in and that you enjoyed our clean and comfortable environment, as well as the friendliness of our team. Your kind appreciation is a great motivation for all of us to continue delivering warm and memorable hospitality. We look forward to welcoming you back for another enjoyable stay in Medan. Warm regards, Management

Dear Valued Guest, Thank you very much for staying with us. We are delighted that you enjoyed the atmosphere of our hotel. We are especially pleased that you were satisfied with the prayer mats in your room and the cool comfort of the prayer room. We will continue to do our best to ensure our guests can perform their religious rituals in peace. Your compliments are a great encouragement to all of our staff, and we will continue to strive to provide you with a comfortable and memorable stay. We hope to welcome you back to Mercure Medan Ankasa Hotel again. Thank you once again, The Hotel Management Team.

Dear Mr. Rahmat A., Thank you very much for your positive review. We are delighted to hear that you had a wonderful and exceptional experience during your stay at Grand Mercure Medan Angkasa Hotel. Thank you for your trust and appreciation, and we look forward to seeing you again soon. Sincerely, The Management Team

Dear Mr. Rahmat A., Thank you very much for your review. We are delighted to hear that you were satisfied with the service we provided at Grand Mercury Medan Angkasa Hotel. We hope to welcome you back again on your next visit. Sincerely, The Management Team

Dear Ms. Dora N.P., Thank you very much for taking the time to share your experience staying at Grand Mercure Medan Angkasa Hotel. We are delighted and honored to know that Grand Mercure Medan Angkasa Hotel is always your choice for short stays. We are pleased to hear that you were satisfied with the friendliness of our staff, the cleanliness of the hotel, the spacious deluxe rooms, and our delicious food. Your continued trust in choosing our hotel is invaluable to all of us. We hope to welcome you back to Grand Mercure Medan Angkasa Hotel again. Sincerely, The Management Team

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Mercure Medan Angkasa Hotel. We are delighted to hear that you enjoyed the hotel's atmosphere and found our rooms comfortable. We also appreciate your feedback regarding the limited selection of TV channels. We greatly appreciate this suggestion and will forward it to the relevant team for evaluation and improvement of our facilities and comfort for future guests. We look forward to welcoming you back for an even better experience. Sincerely, The Management Team

Dear Valued Guest, Thank you for your kind words about our hotel. We are delighted that you enjoyed your stay and we sincerely hope to welcome you back to Grand Mercure Medan Angkasa Hotel soon. Sincerely, The Management

Ground Floor, Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We are delighted that you enjoyed our rooms and found them pleasant and comfortable. Thank you also for your comments regarding the cafe and restaurant. We greatly appreciate your feedback and will forward it to the relevant team for evaluation in order to create a more vibrant atmosphere and an even better dining experience for our guests. We hope to welcome you back to Grand Mercure Medan Angkasa Hotel again and provide you with an even more memorable stay on your next visit. Sincerely, Management

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that, overall, you had a good stay at Grand Mercure Medan Angkasa. At the same time, we sincerely appreciate your comments regarding the variety of our food offerings. Your feedback has been shared with our Food & Beverages team for review as we continuously evaluate and enhance our menu to better meet our guests' expectations. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back for an even better dining and stay experience in the future Sincerely, Management

Dear Valued Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again at Grand Mercure Medan Angkasa soon. Sincerely, The Management

Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience you experienced regarding your room. Please note that we do our best to provide non-smoking rooms upon request, but availability depends on the room's availability at check-in. We are sorry that non-smoking rooms were unavailable during your stay, making it impossible to provide the room you requested. We hope to welcome you back to Grand Mercure Medan Angkasa Hotel again and provide you with an even better experience on your next stay. Sincerely, The Management Team

Dear Mr. Detti E.R., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again at the Grand Mercure Medan Angkasa Hotel soon. Sincerely, The Management

Dear Angger G. B, Thank you for sharing your experience at Grand Mercure Medan Angkasa. We are delighted to know that you enjoyed our strategic location. We are also pleased that you appreciated the beautiful city view from your room, offering a lovely perspective of Medan's skyline. Thank you for choosing to stay with us. We look forward to welcoming you back for another memorable stay and an even more enjoyable city-view experience. Warm regards, Management

Dear Guest, Thank you very much for your great feedback . We are truly delighted to hear that you had an excellent stay from arrival to departure. Knowing that your experience was enjoyable throughout your entire stay is the greatest reward for our team. Your kind words motivate us to continue delivering exceptional service and memorable experiences to all our guests. We look forward to welcoming you back to Grand Mercure Medan Angkasa for another outstanding stay in the future. Sincerely, Management

Dear Valued Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again at Grand Mercure Medan Angkasa soon. Sincerely, The Management Team

Dear Valued Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again at Grand Mercure Medan Angkasa soon. Sincerely, The Management

Dear Valued Guest, Thank you so much for your wonderful review and for your loyalty to Grand Mercure Medan Angkasa Hotel. We are delighted to hear that you enjoyed our friendly staff, clean, cool, and comfortable rooms, and our varied and delicious breakfast. We look forward to welcoming you back to Grand Mercure Medan Angkasa Hotel again. Sincerely, The Management