Very good and suitable for families

Definitely my second home. Always enjoying my time here.

The staff is friendly, but for a star-rated hotel, the food doesn't seem to match... The rooms are spacious, but the bathrooms have curtains, which makes it feel like something is missing. I hope the bathrooms and food can be improved in the future so more people can enjoy Kemang Icon...

The staff is not very friendly. The food is also not very tasty.

Warm welcome from staff, good service.

In terms of the room, it is worth the price of 1.3 million per night, you get a luxurious and clean room. However, the location is in an alley and the view is not good. I booked a non-smoking room, but from afternoon until night the room smelled of cigarette smoke so stuffy that I couldn't breathe. Called the receptionist and was given the solution to move rooms but downgrade and after checking the room offered actually smelled of thinner because it had just been painted. So we went back to the previous room because the room had no ventilation so we opened the door all night to get air circulation and reduce the cigarette smoke. The next morning when checking out, we were given compensation of a 20% B&F discount on our next visit. Overall disappointed with this hotel, we wanted a comfortable staycation but that was not the case because of the smell of cigarette smoke that came from who knows where. Not worth the budget spent. The staff and security were all nice.

Best staff Indonesian ever… Keep it humble and good work crew. Your humbleness and good attitude is best in this hotel.

Calm and cozy ambiance in a strategic location.

Friendly staff & big room, but the hotel feels really old. Didn't see any other hotel guests at all.

everything is very enjoyable, the room is spacious, clean, complete with facilities, delicious food, lots of cool photo spots

Great hotel with a cool ambiance.

One of the hotels with amazing interior design 😁😁😁

Good good good. Comfortable for pampering

The hotel staff is friendly and responsive, and the cleaning service is clear.

The room is comfortable, the toiletries are cool, the staff and security guards are also agile and friendly, but the food is not very varied.

Nice and very spacious hotel, next will try the food.

If you look at it from the room, it's okay, it's really 5 star, but when you look at the parking lot, there's only 1 elevator and it's so cute, even the hotel sign is so cute, I don't know why it got 5 stars on traveloka

Service and room ok, thank you.

The hotel is not as shown in the photo, the hotel is scary, I checked in and immediately checked out, I had already paid 1.5 million, I let it go rather than being scared.

The hotel is very comfortable and nice, highly recommended to stay here.