Hotel Santika Premiere Malang

Explore Hotel Santika Premiere Malang
9.3
Exceptional
From 4,153 reviews
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Cleanliness

9.3

Room Comfort

9.3

Meal

9.3

Location

9.4

Service and Facilites

9.3

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Staff Friendliness (108)
Room Space (106)
Variety (104)
Bedroom (100)
Taste (98)
Hotel Area (97)
Distance to City Center (95)
Family Friendly (92)
Accessibility (86)
Bathroom (85)
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Traveller Reviews Hotel Santika Premiere Malang

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Customer reviews
Siska
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Nice place, clean room and area, staff have good hospitality. I like it very much because the room has wide space.
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Accommodation's Reply
07 May 2026
Dear Mrs Siska, Warmest greetings from Hotel Santika Premiere Malang…. Thank you very much for sharing your wonderful review following your recent stay with us. We are truly delighted to know that you enjoyed your stay, especially our clean room and hotel area, the spacious room, as well as the warm hospitality from our staff. Your kind appreciation means a lot to us and will certainly encourage our entire team to continue providing excellent service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to Hotel Santika Premiere Malang for another pleasant and memorable stay in the near future. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang
h***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
My stay at the Santika Hotel was very enjoyable. The staff was friendly and helpful, the rooms were clean and comfortable, and the food was varied and delicious.
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Accommodation's Reply
04 May 2026
Dear Guest, Warmest greetings from Hotel Santika Premiere Malang… Thank you very much for sharing your wonderful review following your recent stay with us. We are truly delighted to learn that you had an enjoyable experience, and that our friendly and helpful staff, clean and comfortable room, as well as the variety of delicious food were able to meet your expectations. Your kind words are highly appreciated and will certainly motivate our team to continuously deliver the best service to all our guests. We sincerely look forward to welcoming you back to Hotel Santika for another memorable stay in the near future. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang
h***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My stay at the Santika Hotel was very enjoyable. The staff was friendly and helpful, the rooms were comfortable and clean, and the food was varied and delicious. We even requested a birthday cake. Thank you very much, Santika.
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Accommodation's Reply
04 May 2026
Dear Guest, Warmest greetings from Hotel Santika Premiere Malang… Thank you very much for sharing your delightful review following your recent stay with us. We are truly pleased to know that you had a pleasant experience, and that our friendly and helpful staff, as well as our clean and comfortable room, and the variety of delicious food were able to meet your expectations. We are especially happy to hear that your birthday cake request was well accommodated and contributed to making your special occasion even more memorable. Your kind appreciation means a lot to us. Thank you once again for choosing Hotel Santika Premiere Malang. We look forward to welcoming you back for another wonderful stay in the near future. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
All the staff are very friendly and pleasant.
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Malang… Thank you very much for sharing your feedback and for staying with us. We are truly delighted to know that you had a pleasant experience and found all of our staff to be very friendly and welcoming. Your kind words are greatly appreciated and will certainly be shared with our team as a motivation to consistently deliver warm and excellent service to all our guests. We look forward to welcoming you back again soon for another enjoyable stay at Hotel Santika Premiere Malang. Warm regards, Zainuddin General Manager Hotel Santika Premiere Malang
Candra P.
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
The hotel is very comfortable and suitable for families because there is a family room with 2 floors.
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Accommodation's Reply
14 Apr 2026
Dear Ms./Mrs. Kendra P., From Santika Premier Malang Hotel: Thank you very much for your positive review regarding your stay. We are delighted to hear that you felt comfortable during your stay and enjoyed the amenities in our family-friendly room, specially designed for extra comfort for families. Your review is a source of pride for us, as it allows us to provide an experience tailored to your needs. Thank you for choosing Santika Premier Malang Hotel for your family vacation. We hope to welcome you back in the future for another memorable experience. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Cynthia A.
icon-Leisure
Leisure
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9.7
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, quick to respond and the breakfast is varied.
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Accommodation's Reply
10 Apr 2026
Dear Ms. Cynthia A., From Santika Premier Malang Hotel, we respectfully thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the responsive service, and the varied breakfast options we offer. Your compliments are a great encouragement to our entire team to continue providing the best service to all our guests. We look forward to welcoming you back to Santika Premier Malang Hotel on your next visit. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service is top-notch 👍👍. I've checked in to a deluxe room, and it's been a while. I want to move to a family room tonight, but I can just add the difference. I've already used it for showering, making coffee, and so on. The sahur menu is also top-notch. It's delicious.
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you very much for your excellent review. We are delighted to hear that you were satisfied with our services, including the convenient room transfer process and the comfort of your stay. We are also pleased to hear that you enjoyed the Sahur cuisine we served. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back to Santika Premier Malang Hotel on another occasion. Sincerely, Sa'iuddin, General Manager, Santika Premier Malang Hotel
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H***e
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Old hotel, but very well maintained cleanliness, clean white towels and sheets without stains, comfortable rooms, very varied food and delicious taste, just info for children above 5 years there is a charge at breakfast 145 thousand, hmm for children who do not eat much and are picky it's a bit of a loss because it's too expensive, because many other 4-star hotels tolerate being charged for children above 12 years.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you very much for your review and for choosing us as your accommodation. We are delighted to hear that the cleanliness of the rooms, the comfort, and the variety and taste of our food met your expectations during your stay. We especially appreciate your feedback regarding the breakfast charge policy for children. This suggestion will be taken into consideration in future evaluations to provide an even more comfortable experience for all guests, especially families. Thank you again for this meaningful review. We hope to welcome you and your family back in the future for an even more memorable experience. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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agus s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Shantika is one of my favorite hotels. I love the breakfast.
1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Mr. Agus S., From Santika Premier Malang Hotel, We extend our deepest respect and gratitude for choosing Santika Premier Malang as one of your favorite hotels. We are extremely proud to have received a perfect rating for your stay. We are delighted to hear that you enjoyed our breakfast. Our team is committed to serving delicious and unique breakfast menus to ensure every guest starts their day with a positive impression. Your compliments are a great inspiration to our entire team for continuously providing the best possible service. We look forward to welcoming you back again for another memorable stay and dining experience in the future. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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Neny W. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, everything was pleasant, from the service and amenities to the food. It's an older hotel but still well-maintained. God willing, I'll stay here again if I ever visit Malang.
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Accommodation's Reply
30 Mar 2026
Dear Mr./Ms. Nenni W.A., From Santika Premier Malang Hotel, we extend our deepest respects and gratitude for your excellent rating and impressive review. We are delighted to know that every aspect of our service, from our staff and comprehensive facilities to the quality of our food, contributed to your memorable stay. We especially appreciate your appreciation for our commitment to maintaining our building, ensuring its beauty, and keeping our facilities modern and comfortable for our guests. Maintaining this is paramount to us as a legendary hotel in Malang. Thank you for planning to visit Santika Premier Malang again. We look forward to welcoming you back with the best service in Indonesia. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The service is very good, the hotel atmosphere is comfortable... Very good for staying with family.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, It is with great pleasure that Santika Premier Malang Hotel expresses its sincere gratitude for your excellent rating and positive review. We are delighted to hear that you were satisfied with our service and the warm and comfortable atmosphere of our hotel, which is ideal for families. Family comfort is one of our top priorities, and your compliments are a great motivation for our entire team to continue striving to provide a memorable stay experience. We hope that Santika Premier Malang will always be your first choice when visiting Malang. We look forward to welcoming you and your family back again in the future. Sincerely, Sa'iuddin, General Manager, Santika Premier Malang Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice hotels. Just please add one more lift
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you very much for your excellent review and for choosing our hotel. We are delighted to hear that you enjoyed your stay. We especially appreciate your suggestion regarding the addition of an elevator, which we will incorporate to further enhance guest comfort in the future. We hope to welcome you back again for an even better experience. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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B***b
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Try checking the toilet. Not everyone is comfortable with it.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you for taking the time to review your stay. We greatly appreciate the high rating you gave for our overall service. Thank you also for your feedback regarding the bathroom amenities in our rooms. We understand that each guest's needs regarding bathroom amenities may vary. We will forward this feedback to our team for further consideration to ensure all guests enjoy the utmost comfort. If you have any further suggestions, we would love to hear more details about areas we can improve via private message. This information is invaluable in our future evaluation of our facilities. We look forward to welcoming you back for an even more comfortable stay. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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kevin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good, recommended, clean rooms, friendly staff, fast check-in and check-out✨
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3 people find it helpful
Accommodation's Reply
02 Mar 2026
Dear Mr. Kevin, Sincerely, Santika Premier Malang Hotel. Thank you very much for your positive review. We are delighted that you were impressed with the cleanliness of the room, the friendliness of our staff, and the quick check-in and check-out process. Such feedback motivates our entire team to continue striving to maintain the quality of service and comfort for all our guests. We hope your next visit will be as impressive as, or perhaps even better. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Friendly staff, nice hotel and strategic location
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2 people find it helpful
Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, especially regarding the friendliness of our staff, the quality of the hotel, and its excellent location for business travel. We understand that convenience and efficiency are paramount during business trips, and therefore, our entire team is committed to providing prompt service, a conducive atmosphere, and facilities to support your activities while in the city. We look forward to welcoming you back on your next visit with even better service. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
What I liked most was the atmosphere: comfortable, quiet, and perfect for both staycations and business trips. Overall, Hotel Santika Malang is highly recommended for those looking for a clean hotel, excellent service, and a quality stay.
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Accommodation's Reply
20 Feb 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Santika Premier Malang Hotel. We are delighted to hear that you enjoyed the comfortable and tranquil atmosphere of the hotel and found it ideal for short breaks and business travel. Your comments regarding the cleanliness, quality of service, and memorable stay are a great inspiration to our entire team in continuing to maintain the highest standards of service. We hope to welcome you back on your next visit and hope to have a similarly impressive experience. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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DADANG H. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Parking access to rooms and large parking area
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Accommodation's Reply
11 Feb 2026
Dear Mr. Dadang H.A., Thank you very much, Mr. Dadang, for your excellent rating and review. We are delighted to hear that you appreciated the easy access to parking near your room and the spacious parking area of Santika Premier Malang Hotel. We hope your visit was a positive experience and we look forward to welcoming you back to Santika Premier Malang Hotel in the future. Sincerely, Sa'iuddin, General Manager, Santika Premier Malang Hotel
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Robiana W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Overall, it's really good and I'm very satisfied.
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2 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Ms. Robiana W., From Santika Premier Malang Hotel, Thank you very much for taking the time to share your stay with us. We are delighted to hear that you were satisfied and happy with our overall service during your stay. Your compliments are a great motivation for our entire team to maintain and improve the quality of our service. We hope to welcome you back again on your next stay and hope to have a similarly memorable experience. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Comfortable and clean, very friendly staff, strategic location 👍
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Accommodation's Reply
26 Jan 2026
Dear Mr/Mrs H***a, Thank you for taking the time to share your feedback with us. We’re glad to hear that some aspects of your stay were enjoyable. Your comments are valuable for us to continue improving our services and facilities. We hope to have the opportunity to serve you better in the future. Warm Regards, Zainuddin General Manager Hotel Santika Premiere Malang
Hapsaka P. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Not far from singosari toll exit. Stayed for two nights at Premier King room. All the staff was excellent, professional and friendly. The breakfast has good variety. I would come back another time. Great for family trip.
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Accommodation's Reply
26 Jan 2026
Dear Mr /Mrs Hapsaka P. W., Thank you for staying with us and posting this valuable comments at Hotel Santika Premiere Malang, we aim to provide our guests with comfortable and enhanced experiences which we hope we have made your stay a memorable one. Therefore, we are very appreciate to hear that you had a great time in Malang with us. We look forward to the opportunity to welcome you again on your next trip to Malang. We hope that you will have more wonderful experiences to your next visit. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang
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