Overall Ratings & Reviews Hotel Santika Pontianak

Comfortable, friendly staff, hot water in the bathroom is less warm

Moderate place, with moderate food but with friendly staffs. The pillows and and blankets a little bit stinky.

Third time staying here and always pleasant, even though the floor of the room is very noisy when we walk because it is made of wood😁 service staff, food, room facilities are good👍🏻

the room key is somewhat broken in room 556

The rooms are clean, the service is very friendly👍

Comfortable room. the food is delicious.

Friendly Staff, strategic location, need maintenance for the toilet My first time in this hotel. Stayed two nights. Hotel staffs are super good. Even security guards greet you with polite smile. aircond, bed, pillows, in the room good. shower with strong pressure of water. Room is big Nice strategic place easy to access popular food and restaurants by just walking, the staffs are friendly, nice ambience little bit more maintenance for the toilet will be good. What a bad experience when we stayed at this hotel, toilet is clogged, water flooded all over bathroom.

I enjoyed staying at Santika, the room was clean, the service was satisfying, the food was delicious and really Indonesian. Recommended.

Strategic location, comfortable and clean rooms, friendly and caring crew.

Good location, friendly price.

I booked a deluxe room at 7th Feb 2020. but the receptionist gave me the wrong type of room. they gave me a superior room. I complained, but the staff at the reception did not admit their mistakes. They said that my room is correct, deluxe room. after I hardly complained, they finally admitted if they entered the wrong type of room for my room. An apology was made by the manager (I forgot to asked his name) and the manager upgraded my room type to a suite room as a compliment. I appreciate for what this hotel manager try to solve the problem. For the hotel building, this is an old hotel. some parts seem poorly maintained. some bad odors on some spot of the room. room card keys often didn't work. so I have to contact the receptionist to reset the card frequently. after reset also still got problem to open the room door. It also happened to others room. I booked total 5 Deluxe room for my family. At Sunday 5:15 a.m., when I will leave the hotel, I found the main lobby is dark. the lights are turned off in major area of hotel Lobby. Receptionists and hotel security guards seem to sleep on the Lobby couch. I think this hotel needs a completely renew, both for building and for quality of the human resources. Hopefully next time will be better. Location: strategic location. it's close to everywhere.

Too many mosquitoes in the room.

My regular hotel if I go to Pontianak. The location is very strategic. OK service. The breakfast is delicious and the menu is plenty.

Ruan is spacious and clean, comfortable, and the staff are friendly, right in the middle of town.

Spacious rooms, location near city center, decent food.

The hotel is clean, near the harbor which makes it easy for my work affairs, good service and all the team are friendly.

The hotel building is old, bed covers have stains, breakfast is less varied. But employees are quite responsive in responding to complaints.

Strategic location, reasonably good rooms, friendly service.

It's good, maintained and even improved.

The rooms are comfortable and clean. The breakfast menu is quite complete and delicious. Next trip will stay at this hotel again.