Overall Ratings & Reviews Novotel Jakarta Mangga Dua Square

Dear Valued Guest, Thank you for choosing Novotel Jakarta Mangga Dua Square again. We are pleased to know that you felt comfortable and satisfied with our location. We look forward to seeing you again on your next visit. Sincerely, Guest Experience Manager, Novotel Jakarta Mangga Dua Square

Dear Ms. Dewi R, Thank you for your positive review. We are pleased to know that you were comfortable with our cleanliness and service, and that you recommend our hotel for both business and family vacations. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Valued Guest, Thank you for your positive review. We are glad to know that you are comfortable with the cleanliness of the room and the service from our team. Your feedback is a motivation for the entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Sincerely, Guest Experience Team

Dear Guest, Thank you for your kind words and for sharing your positive experience. We’re delighted to hear that you enjoyed your stay and that our staff made you feel welcome. It means a lot to us that you would choose to return, and we look forward to welcoming you back in the near future. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

. Dear Guest, Thank you for leaving us a review. We are delighted to know that our staff greeted you warmly upon check-in. Your kind words mean a lot to us. We look forward to welcoming you back for another pleasant stay. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mrs. Laela V, We greatly appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Ms. Siska R. N, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced regarding the attitude of our staff during breakfast. The actions you describe clearly do not reflect the high standards of service and hospitality that we uphold. Your feedback is very important to us and has been forwarded to the relevant team for immediate follow-up and evaluation so that similar incidents do not happen again in the future. We appreciate your honesty and hope to be given the opportunity to provide better service on your next visit. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Ms. Putri H, Thank you for taking the time to share your experience with us. We’re thrilled to hear that you had such an enjoyable time at our spa! It’s definitely a wonderful way to unwind and relax. We’ll be sure to pass along your positive feedback to the team. We hope to welcome you back soon for more relaxing experiences and exceptional service. Should you decide to visit again, we’ll be ready to ensure your stay is just as enjoyable! Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Marlen S, Thank you for trusting us again with your stay and taking the time to share your experience. We are pleased to know that the extension process went smoothly without any problems, and you were able to enjoy the same comfort of your room as before. Your previous feedback regarding the check-in process has been followed up internally, and we remain committed to improving our service to make every guest experience better. We look forward to your next visit to Novotel Jakarta Mangga Dua Square. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Ms. Marlen S, Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in your check-in process. This is certainly not the standard of service we expect, and we deeply regret any inconvenience caused. Your feedback means a lot to us and will be forwarded to the relevant team for evaluation and improvement. We are glad to hear that you are still satisfied with the other facilities we provide. We look forward to welcoming you back in the future with a more comfortable and enjoyable experience. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Jakarta Mangga Dua Square. We are very pleased to know that you enjoyed our strategic location, hotel ambiance, room comfort, and spacious swimming pool facilities. We also appreciate your appreciation for the variety of food, service from our team, and welcome drinks that we provide. Your feedback regarding the motorbike parking area has also been noted as evaluation material for future improvements. We hope to welcome you back on your next visit. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr. Ruben D, Thank you for choosing Novotel Jakarta Mangga Dua Square and for sharing a positive review about your stay. We are very pleased to know that you felt comfortable and satisfied with the cleanliness and maintenance of the entire hotel area, from the room, toilet, to the swimming pool. Your gratitude means a lot to us and will be a motivation for the entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr. Fredy L, We greatly appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to hear that overall, you had a good stay and that Bu Ratih was able to assist you in resolving the issue. However, we sincerely apologize for the inconvenience caused by the cigarette smoke and the room condition. Your request for a non-smoking room should have been better accommodated, and we truly appreciate your feedback regarding the need for clearer separation between smoking and non-smoking areas. We will certainly review this with our team to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back with an improved stay. Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr./Ms. Erry L. P, Thank you for choosing our hotel as your accommodation. We are glad to know that you enjoyed your staycation experience with your family or on a business trip. Your positive comments regarding the friendliness of the staff, the cleanliness of the hotel area, and the strategic location are highly appreciated. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if there is anything we can help you with. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Ms. Irlina, Thank you for sharing your experience. We understand how important a fast and convenient check-in process is for every guest. We apologize for the delay, and we will review and improve our services to make your stay even better in the future. We greatly appreciate your feedback and look forward to welcoming you back with more optimal service. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr. Abdurrahman Z, Thank you for your positive review. We are glad to know that you received friendly service and that your request was made easy. Guest satisfaction is our priority, and we look forward to welcoming you back on your next visit. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr/Ms. Dyan S, Thank you for your kind words! We are delighted to hear that you had a pleasant stay and that our team, especially Mr. Reza and Mr. Romli, made a positive impact on your experience. Your appreciation will certainly be shared with them. We look forward to welcoming you again in the future. Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Square