Sunlake Waterfront Resort & Convention Jakarta

Explore Sunlake Waterfront Resort & Convention Jakarta
8.6
Very Good
From 13,352 reviews
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Cleanliness

8.8

Room Comfort

8.9

Meal

8.4

Location

8.7

Service and Facilites

8.6

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Staff Friendliness (315)
Room Space (315)
Family Friendly (293)
Variety (279)
Bedroom (274)
Taste (273)
Ambiance (258)
Hotel Area (255)
Bathroom (249)
Accessibility (224)
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Traveller Reviews Sunlake Waterfront Resort & Convention Jakarta

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Customer reviews
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
The hotel is very kids friendly and the staff are very friendly.
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Accommodation's Reply
30 Jun 2026
Dear Mr. H*a, This is a brief message from Sunlake Waterfront Resort & Convention Jakarta. Thank you for your excellent rating of our hotel and for staying with us. We are delighted to know that our child-friendly facilities and friendly staff met your expectations. We hope you and your family will visit us again soon. Sincerely, Abu Bakar Al Qindi, General Manager
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Afni F. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
A recommended hotel in Jakarta for a family staycation. Every Saturday afternoon and Sunday morning, the hotel hosts kids' activities. You can also enjoy horseback riding, cycling, swimming, riding mini pedicabs, a sand playground, a mini zoo, a Playstation, and an indoor playground. Thank you, Sunlake.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Friendly, comfortable, and great. I'll be back next time.
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Accommodation's Reply
01 Jul 2026
Dear Ms./Mrs. I*a, Sincerely yours, Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review through Traveloka Review. We are delighted that you were satisfied with our comfortable facilities and friendly staff. We hope to continue providing the best facilities and services to all our guests and look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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M***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
A hotel with spacious rooms. Pool access is not free for overnight guests. A two-night stay incurs a fee for additional swimming.
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Accommodation's Reply
01 Jul 2026
Dear Mr./Ms. M*a, Sincerely yours from Sunlake Waterfront Resort & Convention Jakarta. Thank you for taking the time to share your experience staying at Sunlake Waterfront Resort & Convention Jakarta. We are delighted to hear that you had a positive experience with us, especially regarding our comfortable facilities. Regarding your comments about the facilities and services around the pool area, we will investigate and follow up. We assure you that this will not happen again, so that we can provide you with an even better stay experience. Sincerely, Abu Bakar Al Qindi, General Manager
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Vidya L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Overall okay.. Quite comfortable.. But because it was a holiday and there were lots of events at the hotel, the service was slower..
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Accommodation's Reply
01 Jul 2026
Dear Mr. Wittaya L., From Sunlake Waterfront Resort & Convention Jakarta, we respectfully request your patronage. Thank you for choosing our hotel and for your valuable feedback. We apologize if anything did not meet your expectations. We will use this feedback to improve our services in the future. We hope to have the opportunity to serve you and your family better in the future. Sincerely, Abu Bakar Al Kindi, General Manager
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Kesha K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The hotel is very kid-friendly. Recommended for holidays with children.
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Accommodation's Reply
30 Jun 2026
Dear Mr. Kesha, Thank you for choosing Sunlake Waterfront Resort & Convention Jakarta as your family's vacation destination. We are delighted to read your review regarding our facilities and services. We hope we can always provide the best facilities and services to all our guests, and we look forward to welcoming you back soon. Sincerely, Abu Bakar Al Kindi, General Manager
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eis p. s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Come here again and again, still a favorite hotel ❤️
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+2
1 people find it helpful
Accommodation's Reply
29 Jun 2026
Dear Ms. Ais, Thank you for always choosing to stay at Sunlake Waterfront Resort & Convention Jakarta, and thank you for your kind and impressive review. We are delighted to hear that you were satisfied with the facilities and services we provided. We hope to continue providing the best facilities and services to all our guests and look forward to welcoming you back again in the near future. Sincerely, Abu Bakar Al Kindi, General Manager
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R***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 day(s) ago
As for the room, it was okay. The breakfast wasn't great. Honestly, it wasn't even better than before. While we were eating, the waiter suddenly moved our chairs. We weren't allowed to wear hotel slippers while we ate, and the food tasted terrible. There was no indication of whether the coffee was robusta or arabica. Would you like something other than a screen room...
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Accommodation's Reply
29 Jun 2026
Dear Ms./Mrs. R*n, This is a brief message from Sunlake Waterfront Resort & Convention Jakarta. Thank you for choosing our hotel as your accommodation and for your valuable feedback. We apologize for any shortcomings that did not meet your expectations. We will use this feedback to improve and develop our services in the future. We hope to have the opportunity to serve you better in the future. Sincerely, Abu Bakar Al Kindi, General Manager
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e***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
It was a great experience to stay here for 3 days and 2 nights. It would be great if the furniture and interior could be enhanced and pest cleaning done regularly to ensure every room is free from pests. The staff were so friendly and helpful. They have 24-hour room service for food from the hotel restaurant. For breakfast, they have many variant menus, including dessert. Just please provide the fresh one, because I tried the "getuk lindri" and it was cold like it came from the refrigerator.
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2 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear e***t, Warmest Greetings from Sunlake Waterfront Resort and Convention Jakarta. We are happy that you took the time to review Sunlake Waterfront Resort & Convention Jakarta. Your feedback is valuable for us to keep improving our best service. Wish to host you again in Sunlake Waterfront Resort and Convention Jakarta for another pleasant stay. Sincerely, Abu Bakar Al Qindi General Manager
eis p. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I've tried several hotels, and this one is the most comfortable, guys. Family-friendly. Super friendly staff, complete facilities, and a restaurant with a wide variety of menus :)
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1 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Mrs. Eis p. S., This is a brief message from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review of our hotel, Sunlake Waterfront Resort and Convention Jakarta, and thank you for staying with us. We are delighted to hear that our family-friendly facilities, friendly staff, and diverse menu met your expectations. We hope you and your family will visit us again soon. Sincerely, Abu Bakar Al Qindi, General Manager
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R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The absolute best and totally worth it 😍 The only hotel in the world, I think, that offers the most value for money. The facilities and the prices they offer are still reasonable, really.
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Accommodation's Reply
25 Jun 2026
Dear Mr. R*n, Greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for taking the time to write a positive review about our facilities and services, and thank you for sharing your experience staying at Sunlake Waterfront Resort and Convention Jakarta again. Thank you very much for your review, and we hope to welcome you back again soon. Sincerely, Abu Bakar Al Qindi, General Manager
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a***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
ok ok ok ok ok ok ok ok ok ok ok ok ok ok
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Accommodation's Reply
22 Jun 2026
Dear Mr./Ms. a*y, Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review through Traveloka Review. We are delighted to hear that you were satisfied with our facilities and services. We hope that we can always provide the best facilities and services to all our guests and look forward to welcoming you back soon. Sincerely, Abu Bakar Al Kindi, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Hotel staff was friendly upon check-in.
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Accommodation's Reply
22 Jun 2026
Dear Mr. G*t, Greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for taking the time to write a positive review about our services and sharing your experience staying at Sunlake Waterfront Resort and Convention Jakarta. Thank you again for your review, and we hope to welcome you back again soon. Sincerely, Abu Bakar Al Kindi, General Manager
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L***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
The food tastes less than delicious, and there aren't many menu choices either.
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Accommodation's Reply
22 Jun 2026
Dear Ms./Mrs. L*o, Sincerely, Sunlake Waterfront Resort & Convention Jakarta. Thank you for choosing our hotel as your accommodation and for your valuable feedback. We apologize if anything did not meet your expectations. We will use your feedback to improve our services in the future. We hope to have the opportunity to serve you better in the future. Sincerely, Abu Bakar Al Kindi, General Manager
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Mahendra S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A brief overview of my stay at SunLake WaterFront Resort: Positive Impressions: 1. This is a 5-star hotel, with the interior retaining its old-school design. It reminds me of staying with my parents in the 90s. 2. Friendly staff, friendly security. 3. Clean and spacious rooms. 4. The breakfast menu is varied and delicious. 5. There are kids' activities, including interactions with rabbits and civets. 6. Facilities include a swimming pool, gym, children's playground, tennis court, and a mini zoo. There's also a dim sum restaurant. 7. Parking is included; just register your e-money card at the security desk. Negative Impressions: 1. NONE Other Impressions: I left my ring in my room, and thankfully, with the help of the staff, I was able to find it and retrieve it.
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1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms. Mahendra S., Thank you for choosing to stay at SunLake Waterfront Resort & Convention Jakarta and for your wonderful and impressive review. We were delighted to read your review and feel encouraged by your overall assessment of our facilities and services. Your positive feedback in all aspects inspires our entire team to continue prioritizing customer service to meet and exceed every guest's expectations. We look forward to serving you again in the near future. Sincerely, Abu Bakar Al Kindi, General Manager
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d***i
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
The room is placed at the end of the corner, a bit creepy.
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. d*i, This is a brief message from Sunlake Waterfront Resort & Convention Jakarta: Thank you for taking the time to write a review for Sunlake Waterfront Resort & Convention Jakarta. Based on your review, we apologize that we were unable to provide you with a stay experience that met your expectations. We will use your feedback to improve our facilities. We hope to serve you better in the future. Sincerely, Abu Bakar Al Qindi, General Manager
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Sheilla A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly hotel staff. Comfortable and clean rooms. Family-friendly hotel.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Ms. Sheilla A., Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your wonderful review through Traveloka Review. We are delighted to hear that you were satisfied with our friendly staff and family-friendly facilities. We hope to continue providing the best service and amenities to all our guests and look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The food is varied, delicious, and the service is good.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. A*a, Greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for taking the time to write a positive review about our diverse and delicious menu and excellent service. Thank you again for your review, and we hope to welcome you back again soon. Sincerely, Abu Bakar Al Qindi, General Manager
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Taufik H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Awesome. The service is excellent. Spacious rooms, cool air conditioning, clean, comfortable beds. This is addictive.
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Accommodation's Reply
18 Jun 2026
Dear Mr. Taufik H., This is a brief message from Sunlake Waterfront Resort & Convention Jakarta. Thank you for your excellent rating of our hotel and for staying with us. We are delighted to know that our excellent service and comfortable rooms met your expectations. We hope to welcome you back again soon. Sincerely, Abu Bakar Al Kindi, General Manager
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Y***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I highly recommend staying here. The elevator smells great, the room smells great, it's kid-friendly, the food is varied, and the staff are friendly. And I'm so grateful I got an upgrade from a deluxe room to a deluxe family room. I'll definitely be back next time. Thank you Traveloka 🥰
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. Y*e, Sincerely yours from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review through Traveloka Review. We are delighted to read your positive comments regarding our comprehensive and comfortable facilities for children and families, as well as our friendly staff. We hope to continue providing the best facilities and services to all our guests and look forward to welcoming you back soon. Sincerely, Abu Bakar Al Qindi, General Manager
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Number of reviews per page
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