Hotel Ciputra Jakarta managed by Swiss-Belhotel International

Explore Hotel Ciputra Jakarta managed by Swiss-Belhotel International
8.6
Very Good
From 11,223 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.6

People often mention about Hotel Ciputra Jakarta managed by Swiss-Belhotel International
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Staff Friendliness (225)
Bedroom (216)
Hotel Area (204)
Ambiance (203)
Room Space (194)
Accessibility (193)
Bathroom (184)
Surroundings (174)
Distance to City Center (170)
Family Friendly (166)
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Traveller Reviews Hotel Ciputra Jakarta managed by Swiss-Belhotel International

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Customer reviews
Epul F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's become a second home. Whenever I go to Jakarta, I always sleep here.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your kind review and for your trust in choosing Ciputra Jakarta Hotel every time you visit Jakarta. We are deeply honored that our hotel has become your "second home." Your trust and loyalty drive our entire team to strive for the best service and create a comfortable and memorable stay for you on every visit. We look forward to welcoming you back to Ciputra Jakarta Hotel for an even more memorable stay. Sincerely, Michael G. Perdikaris, General Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
All the staff are very friendly and helpful, strategic location inside the mall, swimming pool is very clean, highly recommend staying here.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Ciputra Jakarta. We are delighted to hear that you were satisfied with the service and assistance from all our staff. We especially appreciate your appreciation for the hotel's convenient location near shopping malls and the cleanliness of our swimming pool. Your comments and suggestions are a great motivation for our entire team to continue maintaining the quality of our services and facilities. We hope to welcome you back to Ciputra Jakarta again and provide you with a similarly memorable stay in the future. Sincerely, Michael G. Perdikaris, General Manager
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Sari M.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I always stay here when I go to Jakarta. The atmosphere is comfortable and clean. It's also close to the airport.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your review and for your continued loyalty in choosing Ciputra Hotel Jakarta every time you visit Jakarta. We are delighted to hear that you appreciate the comfortable and clean atmosphere of our hotel, as well as its excellent location with easy access to the airport. Your satisfaction and trust are what we most appreciate and motivate our entire team to continue striving to provide the best service. We hope you will continue to be your choice of accommodation in Jakarta and look forward to welcoming you back on your next visit. Sincerely, Michael G. Perdikaris, General Manager
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall good pleasure stay and good ambience.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing Hotel Ciputra Jakarta. We are delighted to know that you had an overall pleasant stay and enjoyed the ambiance of our hotel. Creating a comfortable and welcoming atmosphere for our guests is one of our priorities, and it is rewarding to hear that your experience reflected this. Your kind words are truly appreciated and will be shared with our team as motivation to continue providing excellent hospitality. We look forward to welcoming you back to Hotel Ciputra Jakarta for another enjoyable stay in the future. Warm regards, Michael G. Perdikaris General Manager
No Need
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel is nice, and the price is also affordable. If I go to Jakarta again, I'll definitely stay here again, hehe. See you soon.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your positive review of your stay at Ciputra Jakarta Hotel. We are delighted to hear that you were satisfied with the quality and value we provided. Your plans to stay with us again on your next visit to Jakarta are a great encouragement to our entire team. Thank you for choosing Ciputra Jakarta Hotel as your hotel of choice in West Jakarta. We look forward to welcoming you again and providing you with another comfortable and memorable stay on your next visit. Sincerely, Michael G. Perdikaris, General Manager
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Abdulrahman A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
The carpeting in the rooms and hallways is old and has an unpleasant odor. Food and drink prices inside the hotel are rather high. I hope you will add more breakfast options that are suitable for Arabs.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Ciputra Jakarta. We sincerely appreciate your comments, as they help us identify areas where we can further improve our guest experience. We regret to learn that the condition of the carpeting in the room and hallway did not meet your expectations. Please be assured that your feedback has been shared with the relevant department for review and evaluation as part of our ongoing maintenance and improvement efforts. We also appreciate your observations regarding the food and beverage pricing. We continuously strive to provide quality products and services that deliver value to our guests, and your feedback will be taken into consideration. Furthermore, thank you for your valuable suggestion regarding additional breakfast options that are suitable for Arab guests. We are always looking for ways to enhance our culinary offerings and cater to the diverse preferences of our international guests. Your recommendation will be shared with our culinary team for future consideration. We truly value your feedback and hope to have the opportunity to welcome you back to Hotel Ciputra Jakarta, where we can provide you with an even more enjoyable experience. Warm regards, Michael G. Perdikaris. General Manager
yolan p.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Strategic location, clean, breakfast is really good
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Accommodation's Reply
01 Jun 2026
Dear Valued Guest, Thank you for your kind review and for choosing Ciputra Jakarta Hotel as your preferred hotel in West Jakarta. We are delighted to hear that you enjoyed our excellent location, meticulously maintained cleanliness, and satisfying breakfast experience. Your compliments regarding the quality of our breakfast are a source of pride for our culinary team and all our staff, who are always committed to providing the best possible experience for every guest. Your appreciation motivates us to further develop and improve the quality of our services and facilities. We look forward to welcoming you back to Ciputra Jakarta Hotel on your next visit. Sincerely, Michael G. Perdikaris, General Manager
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Fujiono S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Best ever for my family. This is the second time staying in May and it was very satisfying 🤗
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred hotel in West Jakarta. We are delighted to know that you enjoyed our heritage ambiance, beautiful atmosphere, and strategic location with direct access near Ciputra Mall. Your kind feedback is truly appreciated and becomes a great motivation for our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back again for another pleasant stay at Hotel Ciputra Jakarta. Warm regards, Michael G. Perdikaris. General Manager
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
I've stayed here many times. From the hotel to the food, everything is great.
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for sharing your positive review, especially regarding your stay at Ciputra Jakarta Hotel. We are delighted to hear that you are consistently satisfied with the hotel's facilities and the quality of our food. Your support and appreciation motivate our entire team to continue striving to provide the best service and experience for all our guests. Thank you for choosing Ciputra Jakarta Hotel as your preferred hotel in West Jakarta. We look forward to welcoming you back again in the future. Sincerely, Michael G. Perdikaris, General Manager
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MUJI K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always satisfied staying here...
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your positive review of Ciputra Jakarta Hotel. We are deeply grateful for your support and appreciation of the services and facilities we provided. I am delighted to hear that you enjoyed your stay with us. Thank you for choosing Ciputra Jakarta Hotel as your preferred hotel in West Jakarta. We hope to welcome you back again in the future for an even more memorable and enjoyable stay. Sincerely, Michael G. Perdicaris, General Manager
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H***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Location is good, but the hotel is old
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Hotel Ciputra Jakarta. We are pleased to know that you appreciated our strategic location, which provides convenient access to various destinations in West Jakarta. At the same time, we also value your comment regarding the hotel condition. Please rest assured that your feedback has been well noted and will serve as an important reference for our continuous improvement efforts to enhance guest comfort and experience. Thank you for choosing Hotel Ciputra Jakarta as your preferred hotel in West Jakarta. We sincerely hope to have the opportunity to welcome you back again in the future for a more pleasant stay experience. Warm regards, Michael G. Perdikaris General Manager
Meni
icon-Medical
Medical
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
5 nights stay, forgot to buy mineral water, asked for it but was not given until check out.... It turns out that loyal guests have no tolerance, even though the sink faucet was leaking, we didn't complain.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Ciputra Jakarta. We apologize for the inconvenience you experienced regarding your request for mineral water during your stay. This is a matter we take very seriously and will consider in order to improve the quality of our service and guest experience in the future. At the same time, we apologize for the leaking sink drain in your room. This feedback is very important to us, and we will contact the relevant team immediately to ensure that this does not happen again in the future. All your feedback will be used as part of our evaluation process to improve the quality of our service and to better serve the needs of all our guests. We look forward to welcoming you back to Ciputra Jakarta and providing you with an even better and more memorable stay on your next visit. Sincerely, Michael G. Perdikaris, General Manager
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Meni
icon-Medical
Medical
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
Stayed 5 nights, in the morning before check out forgot to buy mineral water, called room service because my parents wanted to take medicine, they didn't take it until check out, there was no tolerance for guests who had stayed 5 nights, even though the bathroom sink leaked every day, I didn't complain.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Ciputra Jakarta. We apologize for the inconvenience you experienced regarding your request for mineral water during your stay. This feedback will be valuable in improving the quality of our services and guest experience in the future. At the same time, we apologize for the leaking pipe in your room. This feedback is very important to us, and we will immediately contact the relevant team to ensure this does not happen again in the future. All your feedback will be used in our evaluation process to improve the quality of our services and to better serve the needs of all our guests. We sincerely hope to have the opportunity to welcome you again at Ciputra Jakarta and provide you with an even better and more memorable stay on your next visit. Sincerely, Michael G. Perdikaris, General Manager
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Fujiono S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Funtastic For Family Time is very satisfying, everything is perfect.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Thank you for choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta. We are delighted to hear that you enjoyed your stay. Your positive feedback is very meaningful to us and motivates us to continue striving for the best service and facilities for all our guests. We hope to welcome you back to Ciputra Jakarta Hotel again in the future. Sincerely, Michael G. Perdikaris, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
They forgot to provide a hairdryer and robe in my room after I got upgraded to a suite because my original queen room was not ready for me when I checked in at 6:00pm.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred hotel in West Jakarta. We are delighted to know that you enjoyed our heritage ambiance, beautiful atmosphere, and strategic location with direct access near Ciputra Mall. Your kind feedback is truly appreciated and becomes a great motivation for our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back again for another pleasant stay at Hotel Ciputra Jakarta. Warm regards, Michael G. Perdikaris. General Manager
T***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable at an affordable price
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Accommodation's Reply
11 May 2026
Dear Valued Guest, Thank you for reviewing your stay at Ciputra Hotel Jakarta. We are delighted to hear that you enjoyed your stay and found the experience to be excellent value for money. Guest satisfaction is always our top priority. Thank you for choosing Ciputra Hotel Jakarta as your preferred accommodation in West Jakarta. We look forward to welcoming you back again in the future. Sincerely, Michael G. Perdikaris, General Manager
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Timotius W. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The location is quite strategic, the rooms are soundproof, and the atmosphere is very pleasant. The staff is friendly and informative. The breakfast is varied and quite tasty. One suggestion would be to make the hallway lights leading to the rooms a little brighter, rather than dim, to eliminate the spooky feeling in the hallway. But overall, I liked it and would return to Hotel Ciputra Jakarta.
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Accommodation's Reply
11 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Ciputra Hotel Jakarta. We are delighted that you enjoyed the excellent location, the comfortable and soundproofed rooms, and the friendly and informative service from our staff. We are also pleased that you appreciated the diverse breakfast menu we offered during your stay. Thank you for your feedback regarding the lighting in the hallways. Your comments are very important to us and will be taken into consideration to improve the comfort of all our guests. We greatly appreciate your compliments and are pleased to hear that you plan to stay at Ciputra Hotel Jakarta again. We look forward to welcoming you back in the future. Sincerely, Michael G. Perdikaris, General Manager
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riadi
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Close to the city center, if you want to eat, just go down to Ciputra Mall
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Accommodation's Reply
08 May 2026
Dear Valued Guest, Thank you for choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta. We are delighted to hear that you enjoyed your stay. Your positive feedback is very meaningful to us and motivates us to continue striving for the best service and facilities for all our guests. We hope to welcome you back to Ciputra Jakarta Hotel again in the future. Sincerely, Michael G. Perdikaris, General Manager
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Dwiky
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Ok, the pool is spacious & clean, the hotel has direct access to Ciputra Mall Jakarta👍🏻
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Accommodation's Reply
08 May 2026
Dear Valued Guest, Thank you for choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta. We are delighted to hear that you enjoyed our spacious and clean swimming pool, as well as our convenient location to Ciputra Jakarta Shopping Mall, which made your stay even more enjoyable. Your positive feedback means a great deal to us and encourages us to continue striving to provide the best service and facilities for all our guests. We look forward to welcoming you back to Ciputra Jakarta Hotel in the future. Sincerely, Michael G. Perdikaris, General Manager
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R***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Access is ok, food tastes ok, only shame the room is not soundproof, sound from the next room, someone closing the door can be heard very well, everything else is ok.
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Accommodation's Reply
08 May 2026
Dear Valued Guest, Thank you for choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta. We are delighted to hear that you enjoyed your stay. Your positive feedback is very meaningful to us and motivates us to continue striving for the best service and facilities for all our guests. We hope to welcome you back to Ciputra Jakarta Hotel again in the future. Sincerely, Michael G. Perdikaris, General Manager
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