Hotel Ciputra Jakarta

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Overall Ratings & Reviews Hotel Ciputra Jakarta

Traveloka (326)
Other sources (977)
9.2
Exceptional
From 326 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.9

Location

9.3

Service and Facilites

9.1

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Staff Friendliness (41)
Room Space (36)
Distance to City Center (34)
Surroundings (32)
Bedroom (32)
Hotel Area (31)
Taste (31)
Accessibility (30)
Ambiance (30)
Variety (29)
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Traveller Reviews Hotel Ciputra Jakarta

Number of reviews per page
20
40
Customer reviews
T***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Excellent stay in Hotel Ciputra. Have been staying here for more than 3 times. Received a warm greeting from Erika. Smooth and fast check-in. Room is big, aircon is good, toilet is clean. It will be better if the hotel can make it easier for the Gojek drop-off.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guest, Thank you for your continued trust in Hotel Ciputra Jakarta and for choosing us as your preferred accommodation in West Jakarta on multiple occasions. We are delighted to know that you had another excellent stay and appreciated the warm greeting from Erika, as well as the smooth and efficient check-in process. It is also wonderful to hear that you were satisfied with the spacious room, air-conditioning, and bathroom cleanliness. We sincerely appreciate your suggestion regarding the Gojek drop-off arrangement. Your feedback is valuable and will be shared with the relevant team for further consideration to improve our guests’ convenience. Thank you once again for your kind review and continued support. We look forward to welcoming you back to Hotel Ciputra Jakarta for another pleasant stay. Best regards, Michael G. Perdikaris General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Close to everywhere and nice atmosphere.
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Accommodation's Reply
29 Oct 2026
Dear Valued Guest, Thank you for choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta, and thank you for taking the time to write a review. We greatly appreciate your compliments and are delighted to hear that you were pleased with our hotel's excellent location. Your positive review encourages our entire team to maintain the quality of our facilities and services to provide every guest with a memorable stay. We hope to welcome you back to Ciputra Jakarta Hotel again. Sincerely, Michael G. Perdikaris, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The service is very good, the staff are also welcoming.
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Accommodation's Reply
26 Oct 2026
Dear Valued Guest, Thank you for choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta, and thank you for taking the time to write a review about your stay. We are very grateful for your compliments on the quality of our service and the friendliness of our team in welcoming and serving all guests. Your positive review encourages us to strive to provide the best service and create a comfortable and memorable stay for all guests. We hope to welcome you back to Ciputra Jakarta Hotel again for another impressive stay. Sincerely, Michael G. Perdikaris, General Manager
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A***e
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
Overall, the place is clean, comfortable, and safe. The facilities are good, thank you.
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Accommodation's Reply
27 Oct 2026
Dear Valued Guest, Thank you for choosing Ciputra Hotel Jakarta as your preferred accommodation in West Jakarta, and thank you for taking the time to write a review. We greatly appreciate your compliments and are delighted to hear that you were satisfied with the cleanliness, comfort, safety, and amenities we provided. Your positive review encourages our entire team to maintain the quality of our facilities and services to provide every guest with a memorable stay. We hope to welcome you back to Ciputra Hotel Jakarta again. Sincerely, Michael G. Perdikaris, General Manager
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's really cool, the staff are very friendly and fast.
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Accommodation's Reply
21 Oct 2026
Dear Valued Guest, Thank you for choosing Ciputra Jakarta Hotel and for your positive review. We are delighted to hear that you were satisfied with the friendliness and prompt service of our team. Your compliments motivate us to continue striving for professional and high-quality service to all our guests. We hope to welcome you back to Ciputra Jakarta Hotel again. Sincerely, Michael G. Perdicaris, General Manager
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R***I
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
A hotel suitable for business trips or staycations with family.
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Accommodation's Reply
17 Oct 2026
Dear Valued Guest, Thank you for sharing your review and choosing Ciputra Jakarta Hotel as your accommodation in West Jakarta. We are delighted to know that you found our hotel suitable for both business and family leisure travel. Your compliments encourage our entire team to continue striving to provide the best service and comfortable stays for all our guests. We look forward to welcoming you back to Ciputra Jakarta Hotel, whether for business or family leisure. Sincerely, Michael G. Perdikaris, General Manager
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Preet K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I cannot eat gluten, and they were able to arrange for gluten-free bread for me for breakfast. It was so yummy!
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Warm greetings from Hotel Ciputra Jakarta. Thank you for sharing your wonderful feedback and choosing Hotel Ciputra Jakarta as your preferred accommodation in West Jakarta. We are delighted to know that our team was able to arrange gluten-free bread for your breakfast and that you enjoyed it. Your satisfaction is important to us, and we are pleased that our team could help make your dining experience more enjoyable. We look forward to welcoming you back for another pleasant and memorable stay with us. Best regards, Michael G. Perdikaris General Manager
H***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice, clean and comfortable room.
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for sharing your review and choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the comfort of the rooms. Your compliments encourage our team to continue striving to maintain quality and provide a memorable stay. We hope to welcome you back to Ciputra Jakarta Hotel again. Sincerely, Michael G. Perdicaris, General Manager
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R***l
icon-Business
Business
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10.0
/10
Reviewed 3 week(s) ago
The staff is very helpful and the pool is clean.
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for sharing your review and choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta. We are delighted to hear that you were satisfied with the friendliness and assistance of our team, as well as the cleanliness of the swimming pool. Your compliments motivate us to continue striving for the best service and maintaining the hotel's comfort. We sincerely hope to welcome you again at Ciputra Jakarta Hotel. Sincerely, Michael G. Perdicaris, General Manager
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R***y
icon-Transit
Transit
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9.7
/10
Reviewed 3 week(s) ago
Very good, friendly, polite staff but the food is not that great.
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for sharing your feedback and choosing Ciputra Jakarta Hotel as your preferred accommodation in West Jakarta. We are pleased that you appreciated the friendliness and courtesy of our staff. However, we regret that the quality of the food did not fully meet your expectations. Your feedback is invaluable to us in continuously improving the quality of our service and dining experience for our guests. We hope to welcome you back to Ciputra Jakarta Hotel again. Sincerely, Michael G. Perdicaris, General Manager
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t***u
icon-Leisure
Leisure
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9.4
/10
Reviewed 4 week(s) ago
During my stays, I never took a breakfast. It was because there was an event that required breakfast first. Honestly, I was very disappointed. Almost all the heavy meals were incredibly salty. One day, I just stayed without breakfast. All the staff were very friendly. Absolutely the best.
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Accommodation's Reply
07 Oct 2026
Dear Valued Guest, Thank you for choosing Ciputra Jakarta Hotel as your accommodation in West Jakarta and thank you for sharing your stay experience with us. We apologize for any inconvenience you experienced regarding the taste of our breakfast. Your feedback on the taste, particularly the excessive saltiness, is greatly appreciated and will be forwarded to the relevant team for evaluation and improvement of our breakfast quality. Furthermore, we are delighted to hear that you still enjoyed the excellent hospitality and service from our entire team. Your compliments motivate us to strive to provide an even better experience for all our guests. We hope you will return to Ciputra Jakarta Hotel again for an even better experience. Sincerely, Michael G. Perdikaris, General Manager
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Rudy D.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
There was some noise in the afternoon when I was working on my laptop. I told one of the staff and it was settled right away. They even texted me via WhatsApp so I know how to complain in case the noise is back. During check-out, one of the staff also asked me about the noise. I guess they made every staff know and pay attention to this. Appreciate them for being so caring.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you for sharing your experience and for choosing Hotel Ciputra Jakarta as your accommodation in West Jakarta. We sincerely appreciate your understanding regarding the noise during your stay and are pleased to know that our team was able to respond promptly and follow up with you through WhatsApp. It is also encouraging to hear that our team continued to pay attention to your comfort throughout your stay, including during check-out. Your kind appreciation is a great encouragement and motivation for our team to continue providing attentive and responsive service to our guests. We look forward to welcoming you back to Hotel Ciputra Jakarta on your next visit. Best regards, Michael G. Perdikaris General Manager
Nilam A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly recommended, friendly staff.
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Accommodation's Reply
04 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your experience and choosing Ciputra Hotel Jakarta as your accommodation in West Jakarta. We greatly appreciate your feedback and appreciation for the friendliness of our staff. Your positive review encourages and motivates our entire team to strive for the best service and create the most memorable experience for every guest. We hope to welcome you back to Ciputra Hotel Jakarta on your next visit. Sincerely, Michael G. Perdikaris, General Manager
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Wilan
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel is nice and the location is good
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Accommodation's Reply
02 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your experience and choosing Ciputra Hotel Jakarta as your accommodation in West Jakarta. We greatly appreciate your compliments on our hotel and its excellent location. Your positive review encourages and motivates our entire team to strive for the best service and experience for all our guests. We hope to welcome you back to Ciputra Hotel Jakarta again for another memorable experience. Sincerely, Michael G. Perdikaris, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel was excellent, all the staff were wonderful, and the best thing was that the hotel is right next to the mall. The breakfast was also excellent.
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Accommodation's Reply
28 Sep 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback about your stay at Hotel Ciputra Jakarta. We are delighted to know that you had an excellent experience and were pleased with the warm and attentive service provided by our team. We are also glad that you enjoyed the convenience of our direct connection to Mall Ciputra, as well as the breakfast. Your kind appreciation is a great motivation for our entire team to continue providing comfortable stays and memorable experiences for every guest. We look forward to welcoming you back to Hotel Ciputra Jakarta on your next visit. Best regards, Michael G. Perdikaris General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The friendliness of the employees is very good and needs to be maintained.
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Accommodation's Reply
27 Sep 2026
Dear Valued Guest, Thank you for your appreciation of our staff's friendly service. We are delighted to know that the friendly and excellent service from the Ciputra Jakarta Hotel team created a positive impression during your stay. Your feedback and appreciation motivate our entire team to continue striving to maintain our high standards of service for all our guests. We hope to welcome you back to Ciputra Jakarta Hotel again for another memorable experience. Sincerely, Michael G. Perdikaris, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
I had a great time at the hotel and the mall. Especially the breakfast and the staff there were wonderful. Next time in Jakarta I will definitely come again
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Accommodation's Reply
27 Sep 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you had a great time at Hotel Ciputra Jakarta and enjoyed the convenience of having the mall directly connected to the hotel. Your kind words are a great encouragement to our team and inspire us to continue providing warm and attentive service to every guest. We truly appreciate your intention to return and look forward to welcoming you back to Hotel Ciputra Jakarta. Warm regards, Michael G. Perdikaris. General Manager
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Annisa N. k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
This is one of the hotels where I’ve stayed several times. The entire staff is friendly—from the receptionists to the staff in the hallways—and every time I run into them, they’re truly friendly and helpful. Staying here is truly comfortable and safe.
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Accommodation's Reply
24 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your kind feedback about Hotel Ciputra Jakarta. We are truly pleased to know that you have stayed with us several times and continue to find your experience comfortable and safe. It is especially meaningful to hear that you consistently experience the same friendly and helpful service from our team, from the receptionists to our colleagues throughout the hotel. Your continued trust and recognition of our team’s hospitality are greatly appreciated and serve as wonderful motivation for all of us to maintain the quality of service we provide to our returning guests. Thank you once again for your continued support of Hotel Ciputra Jakarta. We look forward to welcoming you back and making your future stays just as comfortable and enjoyable. Warm regards, Michael G. Perdikaris General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice hotel, plentiful and delicious breakfast. Clean room and good sleep.
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Accommodation's Reply
23 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Ciputra Hotel Jakarta. We are delighted to hear that you enjoyed our varied and delicious breakfast and felt comfortable in your clean room, allowing you to rest fully. Your compliments motivate our entire team to continue striving to maintain the quality of service and comfort for all our guests. Thank you for choosing Ciputra Hotel Jakarta as your preferred accommodation in West Jakarta. We look forward to welcoming you again in the future. Sincerely, Michael G. Perdikaris, General Manager
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c***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable hotel and varied food.
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Accommodation's Reply
19 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a review about Ciputra Hotel Jakarta. We are delighted to hear that you felt comfortable during your stay and enjoyed the diverse culinary offerings we served. Your compliments motivate our entire team to continue striving to maintain the quality of service, comfort, and variety of cuisine for all our guests. Thank you for choosing Ciputra Hotel Jakarta as your preferred accommodation in West Jakarta. We look forward to welcoming you back again in the future. Sincerely, Michael G. Perdikaris, General Manager
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Number of reviews per page
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