Dear Guest, Thank you for your wonderful review and for returning to Pulai Springs Resort for a second visit. We’re delighted to hear that you enjoyed the peaceful, less crowded environment, variety of activities, and multiple swimming pools. We’re especially pleased that you had an overall enjoyable stay. We sincerely apologise, however, for the inconvenience when you requested assistance for the pregnant guest from the swimming pool area. We understand that the distance between our facilities can be challenging, particularly for pregnant guests and those who may require additional mobility assistance. Your suggestion regarding buggy transportation for guests with mobility needs is greatly appreciated. We will certainly share this feedback with our management and operations teams for consideration, as we want to ensure our resort remains comfortable and accessible for all our guests. Thank you once again for your valuable feedback and continued support. We look forward to welcoming you back for your third visit! Warm regards, Sunny Soo Group General Manager

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We’re sorry to hear that our breakfast did not meet your expectations and that the construction noise affected your stay, particularly with your room being located at the far end of Level 7. We understand how disruptive this can be, especially when guests are looking for a comfortable and peaceful stay. Your feedback regarding the breakfast has been shared with our Food & Beverage team, while your comments about the construction noise have been brought to the attention of our relevant operations team for review. We truly regret the inconvenience caused and appreciate your honest feedback. We hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable experience. Warm regards, Sunny Soo Group General Manager

Answer: Dear Guest, Thank you for your wonderful review. We’re delighted to hear that you had a great stay with us and appreciated the convenience of the early check-in and late check-out. We’re especially pleased to know that the swimming pool at the Clubhouse was the highlight of your stay! Thank you for choosing Pulai Springs Resort. We truly appreciate your support and look forward to welcoming you back for another relaxing getaway soon. Warm regards, Sunny Soo Group General Manager

Dear Guest, Thank you for your wonderful ratings! We’re delighted to hear that you enjoyed our food and rooms, both rated 10/10, and that you also had a great time at our swimming pools. Your kind feedback is truly appreciated and serves as great encouragement to our team. We look forward to welcoming you back to Pulai Springs Resort again soon. Warm regards, Sunny Soo Group General Manager

Dear Guest, Thank you for your wonderful review. We’re delighted to hear that you enjoyed the spacious Family Room with its three separate bedrooms, living room, and kitchenette. We’re also pleased that you enjoyed our buffet breakfast and the variety of local and fusion dishes available. Your kind feedback is greatly appreciated and will be shared with our team, especially our culinary team. Thank you for choosing Pulai Springs Resort. We look forward to welcoming you and your family back again soon. Warm regards, Sunny Soo Group General Manager

Dear Guest, Thank you for sharing your feedback with us. We’re pleased to hear that you found the check-in and check-out process easy, parking convenient, and your room comfortable. We’re also glad that you liked the breakfast arrangement. However, we sincerely apologise for the inconvenience caused by the faulty sliding door. Your feedback has been shared with our Engineering team for attention and rectification. We also appreciate your honest comments regarding the taste of our breakfast offerings, and this will be shared with our culinary team for further improvement. Thank you for your valuable feedback and for choosing Pulai Springs Resort. We hope to welcome you back and provide you with an even better experience on your next visit. Warm regards, Sunny Soo Group General Manager

Dear Guest, Thank you for your wonderful and heartfelt review! We’re delighted to hear that you found your stay comfortable, spacious and great value for money. It’s also wonderful to know that you appreciated our variety of swimming pools, activities and breakfast selection, even though you didn’t have enough time to explore everything during this visit. We’re especially thrilled to hear how much you loved our Laksa Johor! Knowing that our Laksa Johor made such a memorable impression — and even made you fall in love with the dish — is truly a wonderful compliment to our culinary team. We will certainly share your kind words with our Chef and F&B team. 🥰 Thank you for recommending Pulai Springs Resort. We’re happy to know that you plan to return, and hopefully on your next visit, you’ll have more time to enjoy all our facilities and activities! Warm regards, Sunny Soo Group General Manager

Thank you so much for your positive feedback. We're so pleased to hear that your children enjoyed our spacious pool and friendly staff. We look forward to welcoming you back soon! General Manager Sunny Su

Thank you for taking the time to share your review. We’re glad to hear that you found our rooms clean, comfortable, and well-maintained, and that you and your family enjoyed the pool area and its surroundings. At the same time, I apologise that our breakfast did not meet your expectations, especially in terms of quality. Your feedback has been shared with our culinary team to review and improve the breakfast offerings. We appreciate your honest comments and hope to welcome you back for an even better experience next time. Sunny Soo General Manager

Thank you for your wonderful review. We’re delighted to hear that your family enjoyed your vacation and that the kids loved our facilities. Creating memorable and family-friendly experiences is what we strive for, and we look forward to welcoming you all back for more happy memories. Sunny Soo General Manager

Thank you for your lovely review. We’re delighted to hear that you enjoyed the breakfast, found the room clean and comfortable, and appreciated the service from our team, especially Kumar. It’s wonderful to know our location and amenities added to your short visit to Johor. We look forward to welcoming you back for another enjoyable stay. Sunny Soo General Manager

Thank you for your kind review. We’re glad to hear that you had a comfortable and enjoyable vacation with us. We look forward to welcoming you back for another relaxing stay soon. Sunny Soo General Manager

Thank you for your wonderful review. We’re delighted to hear that you and your family enjoyed the wide range of activities, including cycling and the indoor playground. It’s great to know our resort is a place you would return to when visiting Johor. We look forward to welcoming you all back soon. Sunny Soo General Manager

Thank you for sharing your review. We’re glad to hear that you enjoyed the service from our reception and breakfast teams, and that our facilities met your needs. We appreciate your understanding regarding the construction nearby and are happy that your stay was still worthwhile. We look forward to welcoming you back for another enjoyable visit. Sunny Soo General Manager

Thank you for your detailed review. We’re glad to hear that you found the check-in process smooth, appreciated our staff, and enjoyed the spacious room and convenient location. At the same time, we apologise for the shortcomings you mentioned regarding privacy, breakfast quality, and amenities. Your feedback is valuable and will be reviewed to improve the overall guest experience. We hope to welcome you back for a better stay in the future. Sunny Soo General Manager

Thank you for your honest review. We’re glad to hear that you enjoyed our variety of pools and the surrounding area. At the same time, we apologise for the issues you encountered with the slides, breakfast, shower, bathroom door, and bed. Your feedback is valuable and has been shared with our teams to address these areas and improve the overall guest experience. We appreciate your understanding and hope to welcome you back for a better stay in the future. Sunny Soo General Manager