Dear Valued Guest, Thank you very much for your feedback. We are pleased to hear that our staff are friendly and helpful, the rooms are clean, and the breakfast service is overall satisfactory, even on a busy weekday. We apologize for the delay in requesting additional cutlery to the room, and we will follow up on this feedback to ensure that the service is faster and more satisfactory in the future. Sincerely, Dhea Alisda, Assistant Marketing Manager, Mercure Jakarta Gatot Subroto