Dear Ms. Thessaloniki M, Sincerely, Swiss-Belhotel Bogor. Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the services, facilities, and comfort during your stay at Swiss-Belhotel Bogor. We will share your positive feedback with our entire team as a token of our appreciation for their dedication to providing the best possible service. We appreciate your feedback and look forward to welcoming you back on your next visit. Sincerely, The Management Team, Swiss-Belhotel Bogor

Dear Mr. Neng S.M., From Swiss-Belhotel Bogor, Thank you for taking the time to share your experience. We are delighted to hear that you were satisfied with the service, facilities, and comfort during your stay at Swiss-Belhotel Bogor. We will share your positive feedback with our entire team as a token of our gratitude for their dedication to providing the best possible service. We appreciate your feedback and look forward to welcoming you back on your next visit. Sincerely, The Management Team, Swiss-Belhotel Bogor

Dear Valued Guest, Warmest greetings from Swiss-Belhotel Bogor. Thank you for taking the time to share such a wonderful review of your recent stay. We are truly delighted to know that you enjoyed our hospitality, facilities, and services. Your kind words will certainly be shared with our entire team, as they serve as great motivation to continue delivering memorable guest experiences. Thank you once again for your recommendation. We look forward to welcoming you back for another exceptional stay at Swiss-Belhotel Bogor. Kind regards, Management Swiss-Belhotel Bogor

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the services, facilities, and comfort during your stay at Swiss-Belhotel Bogor. We will share your positive feedback with our entire team as a token of our appreciation for their dedication to providing the best possible service. We appreciate your suggestion and look forward to welcoming you back on your next visit. Sincerely, The Management Team, Swiss-Belhotel Bogor

Dear Mr. M. Andro, From the Swiss-Belhotel Bogor, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at the Swiss-Belhotel Bogor overall. We appreciate your feedback and will take all comments into consideration to continuously improve the quality of our services and facilities, providing you with an even better experience in the future. We hope to welcome you back soon. Sincerely, The Management Team, Swiss-Belhotel Bogor

Dear Mr. Mirlin, Swiss-Belhotel Bogor respectfully submits your review of your stay on July 16, 2026. We apologize for the inconvenience you experienced regarding the discovery of a lizard in your car window and the limited parking space. This is not the standard of service we consistently strive for at Swiss-Belhotel Bogor. To address this, we immediately conducted comprehensive training/evaluations of our housekeeping staff and implemented stricter hygiene checks. For the parking area, we have deployed additional staff and installed informational signage to assist guests, especially during peak hours. We appreciate your feedback and look forward to welcoming you back to Swiss-Belhotel Bogor again so that we can continue to provide you with an even better experience that meets your expectations. Sincerely, Heru Wibowo, General Manager

Dear Valued Guest, Swiss-Belhotel Bogor extends its deepest respects and thanks you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at Swiss-Belhotel Bogor overall. We appreciate your feedback and will take all comments into consideration to continuously improve the quality of our services and facilities, ensuring a better experience for you in the future. We look forward to welcoming you back soon. Sincerely, The Management Team, Swiss-Belhotel Bogor

Dear Mr. Danley, This is Hotel Belle Mogol in Switzerland. Thank you very much for contacting us. We greatly appreciate the information you have provided. We will check with hotel management to see if the prayer mat and small robe are still in your room. We will fully cooperate with the hotel management's investigation. We will contact you as soon as the missing items are found. Thank you, Inton Mailani, Front Office Manager.

Dear Valued Guest, From Swiss-Belhotel Bogor. We appreciate you taking the time to write a review about your stay at our hotel. We sincerely apologize for the negative experiences you reported, particularly regarding the late check-in, lack of communication from our team regarding room preparation, the condition of the electrical system in your room upon arrival, the cleanliness of the room, and the malfunctioning air conditioning. Such experiences do not reflect the standards of service we strive to provide to all our guests. All your feedback and comments will be evaluated by our reception, housekeeping, and engineering teams so they can improve coordination, ensure room readiness before arrival, and provide better service in the future. We look forward to welcoming you back and providing you with a better stay on your next visit. Sincerely, The Management Team

Dear Ms./Mrs. Ghaisani, Sincerely yours, from Swiss-Belhotel Bogor. Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our room and appreciated the hotel's location. However, we apologize for the inconvenience you experienced during breakfast. We understand that the delays in clearing tables and plates, as well as the delays in replenishing expired food items, impacted your dining experience and were certainly not the standard of service we expect. We have forwarded your feedback to the Food and Beverage team for consideration, particularly regarding staff, the speed of table clearing, and the process of replenishing food to ensure adequate food availability, especially during peak hours. Thank you for your valuable feedback. We hope to welcome you back to Swiss-Belhotel Bogor for a better experience next time. Sincerely, Intan Meylani, Front Office Manager

Dear Mr. Rique, From Swiss-Belhotel Bogor: Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay in Bogor and had a memorable experience. We are honored that Swiss-Belhotel Bogor was a part of your special vacation. Your compliments motivate our entire team to strive for the best service and create the most comfortable stay for all our guests. We look forward to welcoming you back to Swiss-Belhotel Bogor again in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. We appreciate your feedback regarding your stay at Swiss-Belhotel Bogor. We are delighted to hear that you enjoyed the excellent location, delicious food, and the clean and comfortable environment of the hotel. This positive review inspires our entire team to strive for the best service and maintain the quality of the hotel's facilities and cleanliness to meet and exceed all guest expectations. We hope to welcome you back to Swiss-Belhotel Bogor in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Swiss-Belhotel Bogor is pleased to inform you that we appreciate you taking the time to complete the survey regarding your stay at Swiss-Belhotel Bogor. We apologize for the unpleasant experience you reported, particularly regarding the condition of the shower in your room, where the water flow was restricted due to some holes in the showerhead. All your feedback and comments will be forwarded to the relevant team to improve our services in the future. We are also pleased to learn that the hot water in your room worked well throughout your stay. We sincerely hope to have the opportunity to welcome you again and provide you with an even better stay on your next visit. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Sincerely, Swiss-Belhotel Bogor. Thank you for taking the time to complete the survey regarding your stay experience at Swiss-Belhotel Bogor. We apologize for any inconvenience caused by the current non-compliance with debit cards for the deposit payment. All your feedback and comments will be evaluated by our relevant team to help us improve our services in the future. We are also delighted to hear that our excellent location and the friendliness of our staff contributed to a memorable stay. This positive review is a great encouragement to our entire team to continue providing the best possible service to all our guests. We look forward to welcoming you again and providing you with an even better stay in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Greetings from Swiss-Belhotel Bogor. Thank you for rating us and shared through this survey about your stay at Swiss-Belhotel Bogor and according to your score that you had an enjoyable stayed with us. Again, thank you and we look forward to welcome you back at Swiss-Belhotel Bogor. Warm Regards, Intan Meylani Front Office Manager

Dear Valued Guest, Greetings from Swiss-Belhotel Bogor. Thank you for rating us and shared through this survey about your stay at Swiss-Belhotel Bogor and according to your score that you had an enjoyable stayed with us. Again, thank you and we look forward to welcome you back at Swiss-Belhotel Bogor. Warm Regards, Intan Meylani Front Office Manager

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. We appreciate your feedback regarding your stay at Swiss-Belhotel Bogor. We are delighted to hear that you were satisfied with all aspects of your stay and had a memorable experience. This positive review inspires our entire team to strive for the best service and maintain the quality of our facilities to meet and exceed all guest expectations. We look forward to welcoming you back to Swiss-Belhotel Bogor in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Warm greetings from Swiss-Belhotel Bogor. Thank you for sharing your positive feedback. We are delighted to know that you found our staff friendly and enjoyed trying our Rampes beverage. It is wonderful to hear that you found it delicious and that it added to your experience with us. Your kind words are greatly appreciated and serve as motivation for our team to continue delivering excellent service and memorable culinary experiences for all our guests. We look forward to welcoming you back to Swiss-Belhotel Bogor in the near future. Kind regards, Intan Meylani Front Office Manager

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. Thank you for taking the time to share your stay with us. We are delighted to hear that you received a warm welcome from our team during your stay at Swiss-Belhotel Bogor. We apologize for any inconvenience you experienced regarding the condition of the hotel facilities, including the malfunctioning elevator, the cleanliness of the pool area restrooms, the broken shower in the women's restroom, and the inconvenient parking. We greatly appreciate your feedback and have forwarded it to the relevant departments for immediate assessment and improvement. We also appreciate you comparing our hotel to other Swiss-Belhotels. This feedback is valuable and motivates us to continuously improve the quality of our facilities and services to provide a consistently positive experience for all our guests. Thank you again for your helpful suggestions. We look forward to welcoming you back to Swiss-Belhotel Bogor for an even more enjoyable experience in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, This is a message from Swiss-Belhotel Bogor. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed your stay overall, and we especially appreciate your feedback regarding the seating arrangement during breakfast. We understand the inconvenience of tables and chairs appearing empty but unavailable due to reservations. We will forward this feedback to the relevant team to improve our dining area management and enhance the comfort and dining experience for all our guests. Thank you for your valuable and thoughtful comments. We look forward to welcoming you back to Swiss-Belhotel Bogor for an even better experience in the future. Sincerely, Intan Maylani, Front Office Manager