Dear Guest,
Thank you for sharing your sincere comments about your experience at ZAZZ Urban Ho Chi Minh.
We are sorry to hear that some points during your stay did not meet your expectations.
Regarding the use of glass bottles for drinking water in the room, we apply this solution with the desire to reduce disposable plastic waste, towards sustainable development and environmental friendliness. However, we acknowledge your comments on transparency and peace of mind when using, and will consider making adjustments to bring a better experience.
Regarding shampoo and shower gel, we apologize if the bottle design is not clear, causing inconvenience during use. We will check again and update the appropriate labels to make it easier for guests to distinguish.
We also would like to acknowledge your comments on the price of bottled water to review the pricing policy to better match customers' expectations.
Once again, thank you for your feedback.
We hope to have the opportunity to serve you better in your future stays.
Best regards,
ZAZZ Urban Ho Chi Minh
