8.0
Very Good
From 22 reviews
Provided by travellers on
Cleanliness
8.0
Room Comfort
7.6
Meal
7.7
Location
8.0
Service and Facilites
7.6
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Traveller Reviews Ngoc Chau Hotel Vung Tau
Number of reviews per page
20
40
Customer reviews
G***t
Staycation
6.2
/10
Reviewed 60 week(s) ago
Old room, air conditioner not cool, TV not working. Location not near the beach. Room rate if checked in after 12pm will be charged 50k/hour, but when checking out they said single and double room rates are different, usually other hotels I stayed at will clearly state. Room smelled musty. Will not return.
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N***n
Staycation
8.5
/10
Reviewed 67 week(s) ago
Area of interest, ready to move
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PP
Phạm P. N.
5.0
/10
Reviewed 71 week(s) ago
The room was terrible, there were no necessary items in the room, I asked but the landlord said there were none. The whole building but there were no guests, my family had to wait outside the gate until 2pm for someone to open the door to enter. Even though it was a holiday, there were no guests, everyone. Even though it was empty, the service was extremely bad. Not suitable for the price. Everyone, please stay away from me ❤️
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2 people find it helpful
Q***h
9.7
/10
Reviewed 74 week(s) ago
Phòng ở sạch sẽ, chị chủ dễ thương
1 people find it helpful
L***h
Staycation
7.9
/10
Reviewed 75 week(s) ago
The location was good But the facilities seemed poor, we found cockroachs in the bathroom
1 people find it helpful
LE TRUNG H.
8.5
/10
Reviewed 85 week(s) ago
Nhìn chung khách sạn khá ok, đi trùng dịp Tết nên khá đông khách. Lúc book phòng và thanh toán xong hết trên app rồi, đến nhận phòng thì Khách sạn báo hết phòng rồi mà quên tắt nên hơi không vui, nhưng cũng đã được khách sạn chọn phòng khác thay thế. Nhìn chung khách sạn tiện nghi, lễ tân cư xử ổn.
1 people find it helpful
HT
HUYNH T. H. S.
8.5
/10
Reviewed 140 week(s) ago
Good brain room. It's just that the cleaning is not very good, maybe it's because there's a shortage of waiters during the Tet holiday
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7 people find it helpful
Accommodation's Reply
06 Feb 2023
Thank you for submitting a review. The hotel will fix it for you. We look forward to welcoming you back to Vung Tau next time.
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HT
HUYNH T. H. S.
8.5
/10
Reviewed 140 week(s) ago
I stayed during Tet, so the room was not very clean, lack of hair dryer….
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3 people find it helpful
nh
nguyen h.
5.1
/10
Reviewed 140 week(s) ago
Blankets and sheets reused by the old people, the receptionist lacks enthusiasm. When requesting a new mattress, you must do it yourself. When I asked for a new blanket, I gave the old blanket which was worse
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5 people find it helpful
Accommodation's Reply
06 Feb 2023
Thank you for rating. Sincerely apologize to you because due to an objective error, on Tet holiday, there were too many guests. You can ask to change rooms and tell the room status to the front desk so that the hotel can clean the room for you. After that, we found your phone to contact you again but there was no information. We will fix the small errors to serve you better day by day. Once again sorry to you and thank you very much!
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TL
THUY L.
Romantic
9.7
/10
Reviewed 288 week(s) ago
Medical room, extremely clean and beautiful.
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2 people find it helpful
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