8.5
Very Good
From 1,625 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Swiss-Belhotel Serpong
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Taste (27)
Staff Friendliness (26)
Accessibility (25)
Room Space (25)
Ambiance (24)
Bedroom (23)
Bathroom (23)
Soundproof (21)
Hotel Area (21)
Variety (20)
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Traveller Reviews Swiss-Belhotel Serpong

Number of reviews per page
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40
Customer reviews
R***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 hour(s) ago
There are lots of patches on the pool floor that can hurt if you step on them, the position of the rope barrier is not right so it's a bit difficult to get down into the pool; I made a mistake booking the Belcourt instead of the hotel because when I searched on the app, the first thing that came up was the Belcourt and the location is actually in the same room, just a different lobby; they had breakfast and the food was delicious.
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The rooms are clean and spacious, the staff is friendly, and the check-in/out process is easy. There's ample parking.
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y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean and the food is quite varied. A suggestion is that the swimming pool is open until the afternoon.
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Overall it's good, only the bath towel needs to be replaced, it's yellow and the edges are torn and hairy.
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Adeayu H.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
This is our second time staying here for a few days with the kids and we were very satisfied. The staff were very helpful.
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's okay. It's clean too.
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a***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Yesterday, check-in took a bit of time... it took around 60 minutes from reporting to reception until the key was handed over.
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Dewi A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The rooms are comfortable. The location is strategically located near the toll gate. The ballroom is large. It's suitable for events or weddings.
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T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
further improve the quality of service and innovate
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Sigid D. K.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
spacious and comfort, air conditioner work very well, one we like is the city view. if your children like train like me this hotel give you train view very often.
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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D***d
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
Lot of improvement needed for the amenities and the passing by train noise every 10 minutes
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The room is clean, the gym is too small but it works well, the food is good.
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Accommodation's Reply
23 Jun 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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R***l
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The place is clean with very spacious rooms and a great location.
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Accommodation's Reply
27 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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A***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
According to the reviews and reviews, it's great.
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Accommodation's Reply
27 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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G***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The hotel is great, the food is also delicious.
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Accommodation's Reply
15 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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S***u
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
Friendly and responsible staff.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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Akhsani T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Everything is okay, the staff service is all okay, even when I contacted them for early check-in, they prepared a room without any additional charges.
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Accommodation's Reply
15 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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Prima J. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
staffs is very accomodating. no hustle at all. location is very strategic for me
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Accommodation's Reply
15 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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Randhy O. S. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The hotel staff provided good service.
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Accommodation's Reply
22 Apr 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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J***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
fun, the kids are happy, the room is spacious and comfortable
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Accommodation's Reply
22 Apr 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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Number of reviews per page
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