Dear Mr./Ms. a*i, Sincerely, From Zuri Express Banjarmasin Hotel. Thank you so much for taking the time to provide a valuable and positive review of Zuri Express Banjarmasin Hotel through Traveloka. We are delighted to hear that you generally recommend our hotel and were satisfied with many aspects, such as safety and parking, cleanliness, service, and friendliness. We have also noted your feedback regarding our breakfast (boxed) policy, which incurs an additional charge for room service delivery. We apologize if this policy was unpopular and caused any inconvenience. This policy was implemented to differentiate between breakfast served in the restaurant (buffet included in the room rate) and room service, which incurs an additional handling fee. We look forward to welcoming you back to Zuri Express Banjarmasin Hotel on your next visit, and we are committed to continuously improving the quality of our service. Sincerely, Krishna Wibowo, Hotel Manager