Traveloka (449)
8.5
Very Good
From 449 reviews
Provided by travellers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.2
Location
8.7
Service and Facilites
8.4
People often mention about Cordex Oase
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Staff Friendliness (34)
Distance to City Center (31)
Bedroom (30)
Ambiance (26)
Accessibility (25)
Wifi (25)
Bathroom (24)
Hotel Area (22)
Room Space (21)
Surroundings (20)
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Traveller Reviews Cordex Oase
Number of reviews per page
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40
Customer reviews
L***s
Staycation
8.4
/10
Reviewed 3 week(s) ago
the room smells of cigarettes and there is no shampoo and toothbrush, and drinking dishes
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b***g
Staycation
10.0
/10
Reviewed 4 week(s) ago
My experience staying at the Cordex Hotel was very satisfying and the service was good.
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Luhur B. W.
Transit
9.4
/10
Reviewed 5 week(s) ago
The staff provided excellent service. The hotel is strategically located in the city center. The rooms are modern and clean, and there are water dispensers on each floor, minimizing plastic waste.
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R***a
10.0
/10
Reviewed 6 week(s) ago
Very comfortable and privacy is maintained
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I***o
Staycation
6.1
/10
Reviewed 8 week(s) ago
Initially in room 202, then asked to move because the room was being repaired, then to 302 the AC was noisy, the hot water ran out & the sink had a small water tank. Asked to move to 205 but in the middle of the night, noisy neighbors
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I***N
Business
9.4
/10
Reviewed 15 week(s) ago
Every time I go to Riau, I always stop by this hotel. The staff are friendly. There are lots of culinary delights around, especially at night, just walk. The location is on the main road of Pekanbaru city.
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2 people find it helpful
di
dito i. v.
9.1
/10
Reviewed 15 week(s) ago
Family friendly service, pocket friendly prices and close to the city center
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1 people find it helpful
N***l
Leisure
9.4
/10
Reviewed 17 week(s) ago
The staff is very friendly and explains well if there are any problems. The cleanliness and comfort of the room are also maintained, the room is cleaned very quickly and has been notified if you want to clean the room before 3 o'clock. Next time it will be an option for accommodation if you go to Pekanbaru again. Don't forget to bring a toothbrush because it is not provided, Thank you!!
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N***l
Leisure
9.4
/10
Reviewed 17 week(s) ago
The staff is very friendly and explains well if there are any problems. The cleanliness and comfort of the room are also maintained, the room is cleaned very quickly and has been notified if you want to clean the room before 3 o'clock. Next time it will be a choice of accommodation if you go to Pekanbaru again. Thank you!!
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1 people find it helpful
FA
Fitri A.
9.1
/10
Reviewed 17 week(s) ago
Affordable price, good room quality, soft bed and not the same as other affordable hotels. Friendly and caring staff, cold AC. Comfortable to stay here, with affordable price but beyond the expectation of the room. Good.
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R***a
Leisure
8.6
/10
Reviewed 17 week(s) ago
The hotel is located in the city center, close to the mosque, easy to find food. It's just that I booked a room on the 1st floor, given a room on the 3rd floor. The check-in process was problematic, the room was not ready to be cleaned with the excuse that there was only 1 housekeeper so we could only check in at 15.45..
Outdoor AC was noisy, the door lock to the room towards the window was missing. Already conveyed to the officer, no solution.
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Accommodation's Reply
02 Jun 2025
Dear Our Beloved Guest, thank you for sharing your feedback with us. We sincerely apologize for the experiences you described during your stay. We take all guest comments seriously as they help us identify areas for improvement. We regret that we did not meet your expectations regarding several areas, Please be assured that we are addressing these concerns with our team to ensure they are resolved promptly. We value your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you'd like to discuss your experience further or if you have any additional concerns, please don't hesitate to reach out to us directly. Thank you again for bringing this to our attention. We look forward to welcoming you again soon.
Best regards,
Angga Kurniawan
Operational Manager Cordex oase Pekanbaru
IO
Ika O.
8.5
/10
Reviewed 17 week(s) ago
While working with my husband, I stayed here because it was close to the food center. Everything was ok. Worth it for the price.
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RH
Rudi H.
Leisure
10.0
/10
Reviewed 19 week(s) ago
good service..clean hotel..highly recommended
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y***o
9.4
/10
Reviewed 20 week(s) ago
Good and cheap hotel, near to the city.
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Y***i
8.2
/10
Reviewed 22 week(s) ago
It's better if the room is ready if the guest has booked in advance. Don't wait more than 30 minutes for the guest in the lobby. I've stayed here 6 times when I went to Pekanbaru. That's my only complaint. The rest of the room is okay.
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1 people find it helpful
Accommodation's Reply
30 Apr 2025
Dear Our Beloved Guest,
thank you for sharing your feedback with us. We sincerely apologize for the experiences you described during your stay. We take all guest comments seriously as they help us identify areas for improvement. We regret that we did not meet your expectations regarding several areas, Please be assured that we are addressing these concerns with our team to ensure they are resolved promptly. We value your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you'd like to discuss your experience further or if you have any additional concerns, please don't hesitate to reach out to us directly. Thank you again for bringing this to our attention. We look forward to welcoming you again soon.
Best regards,
Angga Kurniawan.
Operational Manager Cordex oase Pekanbaru
P***o
Staycation
6.0
/10
Reviewed 23 week(s) ago
I ordered a smart double, but was given a twin. The toothbrush was missing.
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A***N
9.4
/10
Reviewed 23 week(s) ago
The hotel staff is friendly, the rooms are clean and fragrant, close to the city center, the best 👍
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1 people find it helpful
E***r
8.5
/10
Reviewed 24 week(s) ago
the hotel is comfortable, the staff is friendly
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1 people find it helpful
R***Y
10.0
/10
Reviewed 25 week(s) ago
Highly recommend staying here, and have become a regular customer 👍
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1 people find it helpful
Y***i
Transit
8.2
/10
Reviewed 25 week(s) ago
Comfortable. I stayed here for 2 days. Cleanliness is okay. Close access to everywhere. It's just lacking a toothbrush.
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