Clean room

Grea

Very nice Condo building with handy restaurants, shopping and entertainment near by. Apartment was clean, quiet and had all the comforts of home. It was easy to check-in and out. Clear communication. Very happy with my stay and will book again.

Great place but need better check in process.

The space was extremely comfortable and clean! I would definitely reccomend!

Good

Good location. Parking and access to building was complicated and complex. Of course 2nd time around would be easy. Ended up with a $75 parking ticket. Parked in the wrong spot.

It's so hard to check in and there is no one to answer you except AI . very bad experience

Terrible Experience: Unable to get ahold of anyone (email, phone calls, and virtual message) to proceed with check-in. We stucked outside the building for 2 hours. No access to our apartment after 13hours of driving. We have no choice to book another hotel the same day with way higher fee. They refused to give back our refund after the cancellation.

I booked this property after reading all the 10 ratings. That's a joke. Non of the door in the apartment close properly. Dryer was full of wet towels and bedsheets that we need to end up drying separately and folded ourselves. Check in process was very confusing and no one was at the lobby of the property. I definitely would never book this property again.

Nothing to notify Everything was perfect

Property access was not provided, and the unit was never entered or occupied. Due to the failure to provide access and inadequate resolution of the issue, a full refund of all charges is requested.

Very poor experience! We paid for a 4 person unit that was supposed to have a double sofa bed, but did not. When confronted they said they would apparently email instructions on how to open it, but never did. Called back and they said it’s not actually a bed. I was annoyed as we paid for 4 people. He said we would get check in instructions for a new apartment sent at 4:30pm which our concert started at 5:00pm so this was very inconvenient. So we waited until 6:30 to leave for our concert, at that point we had to leave. I did not get an email for the check in for the new apartment until 8:15pm. We were exhausted coming back from our event at 12:30AM and we checked into the new apartment and started moving stuff and found the double sofa bed in that apartment was bent and broken. It was also not clean and there was dirty towels in a pile in the bathroom. This was embarrassing for me as the person who booked this stay as my group of 4 relied on me for our hotel, and it was unsettling for all involved. We paid for 2 nights and at that point it would have been better to drive home after the concert, we didn’t get to sleep until 3AM. When I checked in I chose the late checkout option at 12PM. At 11:00AM they still interrupted our breakfast to tell us we had to go. I have yet to hear back about a refund. Would not recommend.

The check in was awful. Getting the key for the apartment was horrendous, inconvenient and a pain in the neck. There is no full-length mirror in the apartment and the lighting is crappy. The lighting in the bathroom is so dim that you can't even see yourself clearly in the mirror - and the fact that there is NO OTHER MIRROR IN THE APARTMENT, I literally used the microwave reflection with the natural light coming in from outside to dry my hair. Come on, folks! Make those closet doors mirrored, at least! Also, the shampoo and conditioner were no name....how do you say "cheap"? Did not love the place.

I love the place. Perfect

Very convenience Subway station nearby.

Great location for everything that you need, but the check in process took us an hour. Very confusing to find the keys to check in. I wish there was a better process then going underground to find the condo keys. I attempted to call Global Stay but I couldn’t get a hold of them. They just resent the check in process. Once again the check out process was odd. They said to leave the keys on the kitchen table. I tried to contact them but no answer. We couldn't leave the keys in the room bc we couldn't get Down to P4 to get our car without the fob. Truthfully the front desk was lovely, the condo was clean, location was great. I prefer an easier check in/out process. Now that I know the process I’ll stay here but if I knew what it was actually like I would have never booked this

Ad and pictures of this property was misleading. Communication was very difficult and we had run around about check-in procedure and parking. No hooks in the bathroom to hang your clothes or towels. There is no toilet paper holder and no door stopper in the room. We were unable to switch on the night lamps and they are old. Furniture is old too. Some of the dishes in the cupboard were dirty. The condo needs major upgrade. The condo did not meet out standard. We paid good high price for the condo but it was not worth it. Difficult part of the parking is drivers drive fast when coming around corner they don't slow down. We thought it was a dangerous parking lot.

Do not stay here if you have children with you or if you expect basic cleanliness, maintenance, and customer service. Our experience was terrible from start to finish. When we arrived, we could not access the property because the parking and check-in instructions were missing or unclear. We spent nearly five hours waiting in our car, calling multiple phone numbers, sending emails, and leaving messages. No one responded. The only reason we eventually got into the unit was because Hotels.com helped us reach someone. Once inside, the problems continued. Much of the furniture was broken, damaged, or looked like it was barely holding together. The pillows were old and musty, there were stains on the mattress, and we found bugs in the room. The air conditioning did not work properly, and the overall condition of the unit felt neglected and poorly maintained. The window coverings were also nonfunctional. Because the unit is on the third floor facing Yonge Street, traffic noise, music, and late-night activity were extremely loud. To make matters worse, the patio door would not close properly, making it feel like we were sleeping on the street. Getting a decent night’s sleep was nearly impossible. The complete lack of communication, poor maintenance, cleanliness issues, and noise made this one of the worst accommodation experiences we have had. I strongly recommend looking elsewhere. if

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