Overall Ratings & Reviews HOSHINOYA Guguan

Everything is great except the breakfast offer was not well communicated to us that comes with extra cost

It's a good place to rest & relax and do nothing.

Incredibly beautiful hotel in a lovely part of the world. Service and experience is incredible. A world class stay and experience.

Amazing 8 course dinner , impeccable service, beautiful scenery However, not handicap friendly Only has 2 wheel chairs and steep stairs for elderly to get down to shower Would like to come back again

Comfortable osen resort, with great and friendly services. Good breakfast and dining options (refreshed menu on second day). The Spa is a hidden gem:)

Love love love the experience. The best hotel I’ve ever stayed. The service is incredible. Both breakfast and dinner services were amazing.

👍

It was a great experience staying at Hoshinoya. It's expensive but worth every penny. The hotel makes you slow down and relax. The room is extremely comfortable to stay. Love the experience.

Really peaceful . Great onsen

I spent two nights at Hoshinoya Guguan in a Feng room. The hotel was accommodating, converting the beds from three singles to a king and a single for us. Regrettably, despite its stunning location in the mountains, the resort doesn’t justify its high rates. I’ve visited other hot springs resorts, and, unfortunately, Hoshinoya Guguan doesn’t measure up. Additionally, there’s ongoing construction nearby, which is incredibly loud. The noise from the banging and machines disrupted the peaceful setting, forcing us to stay indoors rather than enjoying the outdoors. For those interested in the onsen, it’s worth noting that the public hot spring is open only from 6-10 a.m. and 4-10 p.m. It closes for cleaning daily from 10 a.m. to 4 p.m., which seems impractical. Ideally, cleaning would occur overnight to not disrupt daytime use. The dining options are quite limited. Dinner at the restaurant was underwhelming with bland food, and the courses arrived too quickly, making us feel rushed. Breakfast is available from 7-9:30 a.m. and lunch from 12-2 p.m., offering narrow time frames for meals and very limited menu options. Missing the breakfast window means waiting until noon to eat. We were glad that we did not take the meal plan. In summary, the experience doesn’t live up to the price. Significant improvements are necessary to justify the cost.

Exceptional services, clean facilities all around, accommodating requests for transportation arrangements. Great experience. Jimmy

I like the hot spring in this property. But there are many areas this property is very poor design and managed. 1. Restaurant is not providing enough foods. As the high priced property, there is no food available while I stayed there. There is only drink in the room, no snack, no food in this property . Restaurant is closed and providing no food at all. I have to wait when they are opened. I will suggest future visitors to bring their own food while stay this property. To be hungry at that rural location is not good vacation at all. 3. Not safe to stay. My husband failed down in the stairs in the room. There are many stairs in the room. The black color make room so dark. The elevator is more like ghost place. In this property, everywhere is dark and black color. I don't like to stay in such dark place in my vacation. Overall we feel it's not good vacation for us at all. We were hungry with no food service and worry to fail in the room all the time.

What a surprise and delight to arrive at this exclusive and secluded spa- retreat outside the beaten track. Wonderful and attentive service, comfortable rooms with hot-tub, a separate spa with treatments and hot water pool - and not to forget the exquisite japanese inspired cuisine! Thank you, Chef Hitoshi Kagawa.

Amazing spot for a quick family vacation. Lunch and snack options are lacking, especially compared to other Ryokans in Japan, but excellent breakfast and dinner quality.

1. No shuttle bus 2. No pocket with the in-house clothes for inconvenient 3. Provided wooden sandals are too noisy and slippery when walk in outdoor wet wooden floor 4. Too many step ups and down inside the room, dangerous 5. No place to have drink and or watching news at night

Everything are superb except one hotel staff won’t even listen to my request and pretend didn’t hear me. That’s so rude!

玻璃窗很多油油的手印、客廳區的地板沒有清潔乾淨，有餅乾。 以這個集團的名氣及價格，有點失望。反倒餐廳的服務生很有耐心及禮貌，值得加許。

The resort is impeccably tasteful and well-maintained. The hotspring quality is excellent as well. However, the property seems to be understaffed at the moment so the quality of service was not on point.

Excellent through out the premise. Service and staff are superb!

Fabulous hotel with great staff, minimalistic rooms, beautiful garden and a absolutely gorgeous Japanese Onsen!