Dear A***i, Thank you very much for sharing your feedback with us and for your kind words that overall everything was good. We sincerely apologize for the inconvenience you experienced regarding the missing amenities in your room, such as one towel and one toothbrush. This should not have happened, and we fully understand how important it is for everything to be complete and ready before you arrive. Please rest assured that we have shared your feedback with our Housekeeping team to double-check all room amenities more thoroughly before guest check-in, so that this will not happen again. For your comfort, please do not hesitate to inform us anytime if you need anything during your stay. You can simply contact our Front Desk or Housekeeping, and we will be happy to send the towel, toothbrush, or any other amenities directly up to your room right away. Thank you again for helping us to improve. We look forward to welcoming you back and providing you with a more perfect stay next time. Best regards, Management ibis Styles Bekasi Jatibening

Dear Valued Guest, Thank you for your great feedback score! We are so happy to see you enjoyed the stay with us . We can’t wait to welcome you back to ibis Styles Bekasi Jatibening again! Best regards, Hieronimus Supadma FO Manager

Dear A***i, Warm greeting from Ibis Styles Bekasi Jatibening! Thank you for your amazing review! We are so glad you enjoyed our strategic location near the toll and LRT, our clean and comfortable room, and especially our friendly and helpful staff. This is exactly the experience we want every guest to have. Hope to see you again soon at ibis Styles Bekasi Jatibening! Best regards, Hieronimus Supadma Front Office Manager

Dear Valued Guest, Thank you so much for your wonderful review on our OTA platform. We are delighted that you enjoyed our location near Gilang Cafe, which is part of the Grand Icon Caman complex, and other restaurants, making it convenient for dining during your stay. We hope to welcome you back again. See you at ibis Styles Bekasi Jatibening. Sincerely, Hieronimus Supadma, Front Office Manager

Dear Valued Guest, Warm greetings from ibis Styles Bekasi Jatibening! We greatly appreciate your feedback and suggestions for improving our services, facilities, and comfort. This feedback is crucial for our continuous improvement and for providing a better experience for all our guests. We and our entire team are committed to regular evaluation, staff training, and ongoing maintenance and improvement of our facilities. Our goal is to ensure that all guests feel comfortable, safe, and satisfied throughout their stay at our hotel. Thank you again for your support. We look forward to welcoming you back again and showing you the improvements we have made. Sincerely, The Management Team, ibis Styles Bekasi Jatibening

Dear Mr./Ms. N*i, Warm regards from Ibis Styles Bekasi Jatibening Hotel! Thank you so much for your positive review and for choosing our hotel for your stay in the Bekasi area. We are delighted to hear that you found our hotel comfortable and met your expectations. We are also pleased to know that our hotel is family-friendly and the swimming pool is perfect for families to enjoy. Our team will continue to maintain cleanliness, comfort, and amenities to ensure that every family staying with us has a memorable experience. Thank you for your trust. We hope to welcome you and your family back to ibis Styles Bekasi Jatibening in the future. Sincerely, Hieronimus Supadma, Front Office Manager

Dear Mr./Ms. D*i, Warm regards from Ibis Styles Bekasi Jatibening! Thank you so much for your wonderful review and compliments on our team. We are delighted to read your review on the Traveloka platform and that you were satisfied with the service from our restaurant team at Streats. We will pass on your compliments to the team regarding the friendly explanation of the menu and the preparation of the food. We hope this will motivate the team to continue striving for the best service. We are also pleased to hear that you enjoyed our comprehensive menu with perfectly balanced flavors, including a wide variety of desserts, from traditional to modern, which met your expectations. Our Food and Beverage team will continue to improve to maintain the quality of taste and menu variety. We greatly appreciate your feedback. We look forward to welcoming you back to ibis Styles Bekasi Jatibening again for an even more memorable dining and stay experience. Sincerely, Hironimas Supatma, Manager

Dear Mr. Amirotul J, Warm regards from Ibis Styles Bekasi Jatibening! We are delighted to hear that you enjoyed your stay. We are pleased to know that our accommodations were clean, comfortable, and safe, meeting our ibis Styles standards. Thank you also for your appreciation of our excellent location. We are conveniently located near the LRT, expressways, and a variety of restaurants, making your travels easy. We hope you will return to stay with us again and experience the same comfort on your next stay. Sincerely, Hieronimus Supadma, Front Office Manager

Dear Mr. Yoso, Warm greetings from Ibis Styles Bekasi Jatibening! Thank you so much for your great review that you have been posted at Traveloka platform. We are truly delighted to hear that you enjoyed your stay with us and that we will be seeing you again soon at ibis Styles Bekasi Jatibening. It means a lot to our team to know we made your experience memorable. We look forward to welcoming you back and making your next stay just as comfortable and enjoyable. See you again soon! Best regards, Hieronimus Supadma Front Office Manager

Dear Mr./Ms. A*a, Warm regards from Ibis Styles Bekasi Jatibening Hotel! Thank you very much for your review on the Traveloka platform. We are pleased to hear that you found everything to be as expected, especially the excellent location of our hotel. However, we apologize for the inconvenience you experienced during your stay regarding the discovery of small insects in your room. We understand your disappointment that the problem persisted even after cleaning. This clearly exceeds the standards of cleanliness and comfort that we uphold at ibis Styles Bekasi Jatibening. Going forward, our housekeeping and pest control teams will conduct a deep cleaning of all rooms and additional spraying in and around the rooms to ensure this does not happen again in the future. We will also increase the frequency of regular pest checks. Once again, we apologize for this unpleasant experience. Your feedback is invaluable to us in further improving the quality of our service. We hope you will give us the opportunity to welcome you back again and provide you with an even better stay. Sincerely, The Management Team, Ibis Styles Bekasi Jatibening

Dear Mr. Munardi, Sincerely yours, from ibis Styles Bekasi Jatibening Hotel! Thank you so much for taking the time to write a review on the Traveloka platform. We sincerely apologize for the inconvenience you experienced when you saw the pool water was dark green on Sunday afternoon, which resulted in the cancellation of your swimming plans. We understand this was very disappointing. We would like to inform you that our team continuously maintains the pool to ensure the water is clean, clear, and usable for all guests. The swimming pool is one of our hotel's best facilities, so cleanliness and safety are our top priorities. We are glad that by the following morning, after breakfast, the pool was clean and blue again. Thank you for giving us another chance; your feedback is very valuable to us. We will improve our inspections and maintenance schedule to prevent such incidents from happening again in the future. We hope to welcome you back to enjoy the pool and other facilities for an even better experience. Sincerely, Hironimas Supatma, Front Office Manager

Dear Mr./Ms. P*o, Sincerely yours from Ibis Styles Bekasi Jatibening! Thank you so much for your positive review. We are delighted to hear that the check-in process was quick and that you were satisfied with the service from our front desk team. We are also pleased to hear that you appreciated the hotel's location, which is close to the toll booth and LRT station, making your travel convenient during your stay in Bekasi. We look forward to welcoming you back on your next visit for another comfortable and enjoyable stay. Sincerely, Hieronimus Supadma, Front Desk Manager

Dear Valued Guest, Warm greeting from Ibis Styles Bekasi Jatibening! Thank you very much for your wonderful review and for recommending our hotel. We are delighted to hear that our staff were friendly and that you found the room comfortable during your stay. It means a lot to us that you had such a positive experience. We look forward to welcoming you back again soon for another comfortable and memorable stay. Best regards, Hieronimus Supadma Front Office Manager

Dear Mr./Ms. S*o, Warm regards from Ibis Styles Bekasi Jatibening! Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at ibis Styles Bekasi Jatibening. Regarding your feedback about the "quite good menu," thank you for your comments. Our culinary team will continue to strive to improve the variety and quality of our menu to provide an even more memorable dining experience on your next visit. We look forward to welcoming you back and providing even better service. Sincerely, Hieronimus Supadma, Head of Front Office

Dear Mr./Ms. T*i, Greetings from Ibis Styles Bekasi Jatibening! Thank you so much for your review. We are delighted to hear that you enjoyed your stay at ibis Styles Bekasi Jatibening. Your satisfaction and comfort are our daily priority. We look forward to welcoming you back for your next stay. Sincerely, Hironimas Supadma, Front Office Manager

Dear Mr. D*n, Warm regards from Ibis Styles Bekasi Jatibening Hotel! Thank you for taking the time to write a review on the Traveloka platform. We are delighted to read that you and your family were pleased with the small decorative touches that impressed you. This is one of the complimentary services we offer to guests upon request, as stated before check-in. We hope our hotel will be your first choice for your future visits to Bekasi. Thank you and we wish you and your family good health and prosperity. Sincerely, Hironimas Supatma, Front Office Manager

Dear Ke*a, Warm greetings from Ibis Styles Bekasi Jatibening Hotel! Thank you for taking the time to write a review about your stay at our hotel. We are delighted to hear that your review is based on our hotel's convenient location, close to the Bekasi toll exit, with many restaurants nearby, and in the heart of Bekasi, where there are numerous shopping malls and commercial centers. We hope to welcome you back to our hotel in the future, offering excellent value for your room. Sincerely, Hieronimus Supadma, Front Office Manager

Dear Mr./Ms. D*a, Warm greetings from Ibis Styles Bekasi Jatibening Hotel! Thank you for writing a review on the Traveloka platform. We are delighted to hear that our hotel is a "child-friendly" and family-friendly option. Our team is committed to creating a safe and child-friendly atmosphere so that parents can relax with peace of mind. We are glad that you found the convenience of the many mini-markets around the hotel. Jatibening is conveniently located for purchasing daily necessities and late-night snacks. We hope to welcome you and your family again for another wonderful holiday. We will ensure that your comfort and warm hospitality remain the same. Sincerely, Hieronimus Supadma, Front Office Manager

Dear Mr./Ms. A*o, Greetings from Ibis Styles Bekasi Jatibening Hotel! Thank you so much for your kind review. We are delighted to hear that our staff are friendly and helpful when you have any problems, and that the takeaway breakfast option is very useful on mornings with more free time. Your feedback is encouraging for our team to continue maintaining our friendly and responsive service standards. We hope to welcome you back again on your next visit. Sincerely, Hironimas Supadma, Front Office Manager