The staff are a real asset, polite, attentive and friendly

Good clean room...friendly staff..food good

Room was a lot bigger than expected, we stayed in the little annexe family room and it was wonderful. Clean and spacious, perfect for what we needed. Tea and coffee in the room, hair dryer, and plenty of towels. Helpful staff on check in, thank you for a lovely stay!

Lovely clean room with a great sea view! The shower cubicle was very small (my OH is quite a big chap so it was a squeeze, but he managed)! Really comfortable bed; had the best sleep in ages! Great food and service. The hotel is quite central so a great base for exploring the coastal walks. Would definitely recommend.

Staff Lynn and Gemma first class

Lovely view, comfortable room, staff were very helpful and friendly!

Room was superb, we were upgraded to room 7 which was really a suite, with large windows overlooking Cardigan Bay. Two cocktails for £10 was fantastic start to stay. Disabled parking (and normal parking) on road directly outside. Restrictions apply but not after 30/09.The real bonus for this hotel was the service and friendliness of every member of staff.

Absolutely incredible customer service from the moment we walked through the door I’d highly recommend the stay and the breakfast was great

Lovely staff. The sunday roast was one of the best I've had from a restaurant ( & plenty of it ). The sea view was incredible, we actually saw dolphins from our room. There was ample tea/coffee & milk, a large tv but the beds were absolutely incredible, they were so comfortable as was the linen. If I was to stay again in New Quay I would 💯 stay at the Penwig hotel again xx

Amazing Dolphins

Very nice room.

Room had everything we could wish for an overnight stay including TV with Netflix.

Staff were very accommodating. Room was very clean. Excellent sea views.

Excellent and happy staff, more than willing to help with any assistance or questions that we had. Fantastic location and if you have a sea view room, perfect location for dolphin spotting!

friendly staff

The staff were excellent, the view is beautiful however the rooms are looking tired.

Car park within walking distance to hotel, room lovely and clean, fabulous sea views from the room and resturant, seating inside and out. Resturant does get very busy. Breakfast quite nice. Very friendly staff. Only down side when sitting outside dogs kept barking and owners seemed oblivious, which did spoil the peace.

Very nice stay

We enjoyed staying here. There were a couple of things that let it down, for example the handle to the door was broken and kept coming loose when pulled, and when we first arrived to check in it felt like we were waiting a long time as the bar customers were being prioritised over hotel guests (we saw people who arrived after us served before us). That being said, we had a sea view room which was lovely and really enjoyed the proximity to the harbour. There is no parking on site but the Rock Street car park just around the corner was good value for 24hrs and only a stone’s throw from the accommodation so not too bad for carrying our bags. Breakfast the next morning was really nice and the check out process was easy. We would consider returning if in the area again, especially if the maintenance issues were looked at e.g. broken door handle

Family room was perfect lots of space, room was clean but outdoor table and chairs old and rusty.