Heating, sink smell, services

Excelent Breakfast shower and amenities good temperature in room and the staff lovelyj

Clean room

Staff were super friendly and made sure we had our tours planned. Made sure we had access to drinking water. Good location. The winter gear we rented was delivered straight to this hotel. The bus from the airport goes straight to this hotel. The breakfast was 10/10 amazing variety defiantly met US standards.

Beautiful views and central location great pub with food

Room was very spacious, clean and toasty warm. Breakfast had plenty options and really tasty. There was a bar on site that served food which was great in the evening after exploring all day. Staff were super friendly and helpful.

Everything was good, the location was perfect.

Clean room, very comfortable bed, helpful & friendly staff. Made to feel very welcome Had a very enjoyable stay, definately stay there again

Rooms are clean and modern, very comfortable. Instant hot water and great pressure in the shower. Front desk staff is very friendly and always very helpful. The hotel offers text message alerts for northern lights and thats how we saw the most spectacular display during our visit.

My view was amazing

Room was nice and clean apart from it appears the toilet was missed from the previous guest. The views were lovely over the town and mountains south of Longyearbyen. Staff were always lovely and happy to help with a smile. Great amenities and spaces

Nice design of the public areas, breakfast was lovely, room was clean

Great morning buffet, though the scrambled eggs are rnny the salmon more than made up for it. Checkin fast although everyone arrives by bus at same time.

The hotel is absolutely stunning by Svalbard standards! We had a room in the older building, which worried ar first, but ended being incredible! The restaurant was very good as well, breakfast and dinner. We highly recommend it! The only negative comment we have about our stay is the fact that not a single person warned us about the tap water having VERY HIGH levels of manganese... We only spotted the rather innocuous signs in the lobby AFTER checking out... A sign in the room seems like an obvious precaution... Needless to say, it definitely soured our impression of this otherwise great hotel

Amazing!!! ☺️

On first day check in, I get room #231, but my roommate and I smell the abnormal gas, I was wondering it’s gas or the bad smell from the pipes. Finally we reported to the front desk and the lady moved us to another room downstairs but the view is not that beautiful! Besides, the next day we found our used glasses weren’t clean and still on the originally places. After all, the front desk staffs and the cleaning ladies were nice and polite.

Good location right in town

Pros: restaurant & pub at hotel are pretty good, included breakfast was nice, comfortable bed Cons: pullout sofa was visibly stained, hotel is a bit on the worn-out side, hot tub/sauna is an additional fee & needs to be reserved in advance.

Just wow; looks can be deceiving from the outside but don’t be fooled. Reception is amazing, the staff are amazing, the giant (stuffed) polar bear amazing (don’t expect to see a real one, then you won’t be disappointed). Longyearbean generally feels a little like you’ve dropped into a 1970’s film set but the people are amazing; the food too die for. Particularly enjoyed Nansen restaurant (at the hotel) for the quality and choice of food and the service from staff. Barents Bar is great too - a proper pub feel with a proper English bar maid. The rooms are basic, but clean, warm and functional. Hard to beleive your a spit from the North Pole. Breakfast is good; great choice and good service. Reception, nothing too much trouble. An awesome stay at the top of the world. Definitely a 5 star review, if ever there was.

Overall a nice hotel with an amazing breakfast. Difficult to get to eat at the main restaurant for supper so we always ate elsewhere. Also impossible to get into the jacuzzi. Perhaps mentioning that we should reserve these when we book the hotel would help with this? We were told this when we checked in but at that point it’s too late. Expedia says there are laundry services (hotel) and laundry facilities (self serve) but there are no machines to use. This is very misleading as we often use this information to choose a hotel. Very disappointed with Expedia for this as this was the case for 3 hotels on this trip that we booked.