Dear Ms. Ria, Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the noise and the soundproofing of the room. Your comfort is our top priority, and we truly regret that we fell short of your expectations on this occasion. Please rest assured that we have shared your valuable input with our management and engineering teams to review possible improvements to enhance the sound insulation in our rooms. Once again thank you very much for your review. Warm regards, Edi Suprayetno Hotel Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you felt comfortable and satisfied during your stay at Harper Wahid Hasyim Medan Hotel. Our guests' comfort and satisfaction are always our top priority and your comments are an encouragement and motivation for all our team to continue to strive for the best service. We sincerely hope to welcome you back soon for a pleasant stay. Best regards, A.D. Suprayetno Hotel Manager

Dear Valued Guest, Warmest greetings from Harper Wahid Hasyim Medan! Thank you very much for sharing your thoughtful review and for choosing to stay with us once again. We are truly delighted to know that you appreciated our prime location surrounded by various cafés and dining spots, as well as the comfort of our signature Harper bed and the value that comes with our breakfast-inclusive rate. We sincerely appreciate your constructive feedback regarding the coffee and the soundproofing of your room. Your comments have been shared with our culinary and discuss with maintenance teams for further review and improvement. We also take note of your suggestion to remind our guests to maintain a pleasant noise level in the hallway—thank you for bringing this to our attention. It is wonderful to hear that you plan to return, and we genuinely look forward to welcoming you back soon for another comfortable and memorable stay in the heart of Medan. Warm regards, Edi Suprayetno Hotel Manager

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Hotel Harper Wahid Hasyim Medan and that you enjoyed the beautiful views from our hotel. Your satisfaction is our top priority, and positive comments like this motivate the entire team to continue providing the best service at every opportunity. We look forward to welcoming you back soon for an even more memorable experience. Sincerely, Edi Suprayetno, Hotel Manager

Dear Valued Guest, Thank you for sharing your recent experience with us at Harper Wahid Hasyim Medan. We truly appreciate your perspective as a local guest, and we are delighted to know that you found our hotel to be a comfortable place to stay during your event. We are pleased that you enjoyed the compact yet cozy room, as well as the strategic location that allows easy access to cafes, supermarkets, and local cuisines. Your kind words regarding our service mean a lot to us, and we sincerely apologize for the delay you experienced with our valet service at the beginning. Please rest assured that your feedback has been shared with the team as a valuable input for further improvement. It was our pleasure to have you with us, and we hope to welcome you back soon for another pleasant stay, where we can deliver an even more seamless and memorable experience. Warm regards, Edi Suprayetno Hotel Manager

Dear Guest, Thank you for sharing your experience staying at the Harper Wahid Hasyim Hotel Medan. We greatly appreciate your feedback, as it helps us continuously improve the quality of our services and facilities. We understand your expectations regarding Netflix access, and this service can currently be enjoyed using a personal account. However, this feedback will be taken into consideration for future entertainment facility improvements, so that our guests can have a more optimal stay. We are pleased to know that your overall experience was satisfactory, and we hope your next visit will be even more enjoyable. Sincerely, Edi Suprayetno, Hotel Manager

Dear Guest, Thank you for choosing Hotel Harper Wahid Hasyim Medan as your accommodation and for taking the time to share your memorable experience with us. We are delighted to learn that the friendliness of our team, the speedy check-in/check-out process, the comfortable atmosphere of the hotel, and the cleanliness of the bedroom and bathroom have left a positive impression during your stay. This is a great motivation for us to always maintain the best service standards for every guest. Regarding the variety of breakfast that you mentioned, we really appreciate your feedback. Our team will continue to evaluate the breakfast menu so that the choices can be more diverse, while still maintaining a satisfying taste. We look forward to the opportunity to welcome you again on your next visit and provide an even more enjoyable stay at Hotel Harper Wahid Hasyim Medan. Sincerely, Edi Suprayetno, Hotel Manager

Dear Ms. Elsi S., Thank you very much for your positive review. We are very pleased to learn that your stay at the Harper Wahid Hasyim Hotel Medan left such a positive impression. This simple yet meaningful review is a great motivation for our entire team to continue providing the best service with all our hearts. We look forward to welcoming you back again in the future and providing an even more memorable experience. Sincerely, Edi Suprayetno, Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your experience during your stay at the Harper Wahid Hasyim Hotel Medan. We greatly appreciate any feedback you provide, as it provides us with an opportunity to continuously improve the quality of our services and facilities. Please allow us to extend our sincerest apologies for the inconvenience you experienced regarding the hot water problem in the bathroom and the jammed door. This certainly does not reflect the standard of service and comfort we always strive to provide for each guest. Our team has conducted an evaluation with the relevant departments to ensure a similar incident does not recur in the future. We are also pleased to hear that despite these issues, you were still able to enjoy a comfortable stay at our hotel. We hope that on your next visit, we can provide a much better stay that meets your expectations. Once again, we thank you for this valuable feedback. We look forward to welcoming you back to the Harper Wahid Hasyim Hotel Medan, with even more impeccable service. Sincerely, Edi Suprayetno, Hotel Manager

Dear Guest, Thank you for taking the time to share your experience with us at Harper Wahid Hasyim Medan. We are delighted to hear that you enjoyed your stay and that you were positively impressed by the friendliness of our staff and the hotel's strategic location. Providing the best service to every guest is our top priority, and your review motivates the entire team to continuously improve our service quality. We look forward to welcoming you back to Harper Wahid Hasyim Medan on your next visit, and we hope every stay is as memorable as possible. Sincerely, Edi Suprayetno, Hotel Manager

Dear Endang A, Thank you very much for taking the time to share your kind review regarding your recent stay at Harper Wahid Hasyim Medan. We are truly delighted to hear that you enjoyed our friendly and helpful staff, as well as the comfort and cleanliness of our rooms. We are also pleased that you found our location convenient, being only a few minutes away from the heart of the city. Your positive comments mean a lot to us and serve as great encouragement for our team to continue delivering the warm hospitality and excellent service that Harper is known for. It was a true pleasure having you with us, and we sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Edi Suprayetno Hotel Manager

Dear Guest, Thank you for taking the time to share your experience at Harper Wahid Hasyim Medan. We are delighted to hear that the friendliness of our staff and the comfortable atmosphere we provide left a positive impression on you. Providing warm service and creating a pleasant atmosphere for every guest is our main commitment. Your review motivates the entire team to continue maintaining and improving our service standards. We look forward to welcoming you back on your next visit and providing an equally memorable stay. Best regards, Edi Suprayetno, Hotel Manager

Dear Our Valued Guest, Thank you for taking the time to share your feedback. We are delighted to know that you had a good experience during your stay with us. While your comment is brief, we truly appreciate your positive impression and hope it reflects your overall satisfaction with our service and facilities. Should your travels bring you back to Medan, we would be honored to welcome you again for an even more memorable stay. Warm regards, Edi Suprayetno Hotel Manager

Dear Guest, Warm greetings from Harper Wahid Hasyim Medan. Thank you for taking the time to give such a positive review. We are very pleased to know that you felt comfortable during your stay with us, whether with your family or partner. Your appreciation for the friendliness and quick response from all of our staff is truly an encouragement for the team to continue to provide the best service with all our hearts. Positive comments like this are a great motivation for us to continue to maintain and improve our service standards for the comfort of all our guests. On behalf of the entire Harper Wahid Hasyim Medan team, I would like to thank you for your trust. We look forward to welcoming you back in the future with an equally pleasant experience. Warm regards, Edi Suprayetno. Hotel Manager

Dear Mr. Hasmuzir, Warmest greetings from Harper Wahid Hasyim Medan! Thank you for taking the time to share your stay experience with us. It is an honor for us to know that you rated Harper Wahid Hasyim as the best in Medan City, especially in terms of service and location. Your praise is a very valuable motivation for our entire team to continue to provide sincere and high-standard services. We believe that guest comfort and satisfaction are our top priorities, and your review is proof that this spirit can be felt. We look forward to your next visit, and we are committed to always providing a warm, comfortable, and memorable stay experience every time. Warm regards, Edi Suprayetno. Hotel Manager

Dear Our Valued Guest, Thank you very much for taking the time to share your kind feedback. We are truly delighted to know that you were very impressed with our team and found their service to be both friendly and professional. Your recognition is a great source of motivation for all of us at Harper Wahid Hasyim Medan to continue delivering warm and exceptional service to our guests. It was a pleasure having you with us, and we sincerely hope to welcome you back again in the near future for another memorable stay. Warm regards, Edi Suprayetno Hotel Manager

Dear Valued Guest, Warm greetings from Hotel Harper Wahid Hasyim Medan! Thank you for taking the time to share a positive review of your stay with us. We are very pleased to know that you were satisfied with our strategic location which provides easy access to various destinations in Medan, as well as the service of our staff that met your expectations. We are also grateful for your appreciation of the cleanliness and tidiness of the hotel facilities, as well as the quality of our breakfast which you considered quite tasty and varied. Input like this means a lot to us to continue to maintain and improve the quality of our services. We look forward to your next visit, and will always be happy to welcome you back for a more memorable stay. Warm regards, Edi Suprayetno. Hotel Manager

Dear Mrs. Tiara D., Warm greetings from Harper Wahid Hasyim Medan! Thank you for your loyalty in always choosing Harper Wahid Hasyim Medan as a place to stay during your visit to Medan City. It is an honor for us to be your first choice, and your amazing review is a great motivation for our entire team. We greatly appreciate your trust, and are honored that the service, comfort, and facilities we provide can meet your expectations. Your statement that “everything is the best” is a very meaningful appreciation for us. We apologize for any inconvenience that may arise when the room availability is full, and we look forward to always welcoming you back on the next occasion. Once again, thank you for your support and positive review. We look forward to your next visit to Harper Wahid Hasyim Medan for an equally special stay experience. Warm regards, Edi Suprayetno. Hotel Manager