Dear Guest, Thank you for taking the time to share your review with us. We sincerely apologize for the inconvenience you experienced during your stay at Harper Wahid Hasyim Medan. Regarding the request for bed type, we regret that there was a discrepancy between the request and the room arrangement provided. This is certainly not the standard of service we want to present to our guests. We are also sorry to hear that the comfort of the bed, especially the condition of the sheets, did not meet your expectations. We have discussed this feedback with the Housekeeping team to be taken seriously and have followed up so that similar incidents do not happen again. Regarding the swimming pool facility, we respectfully inform you that our property does not have this facility. However, we continue to strive to provide the best accommodation experience through excellent service, cleanliness, room comfort, and a strategic location in the center of Medan. We appreciate all the input you provide as material for evaluation and improvement of our services in the future. Best regards, Edi Suprayetno. Hotel Manager
