Harper Wahid Hasyim, Medan by ASTON

Explore Harper Wahid Hasyim, Medan by ASTON
8.7
Very Good
From 2,546 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

8.8

Service and Facilites

8.8

People often mention about Harper Wahid Hasyim, Medan by ASTON
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Bedroom (80)
Ambiance (68)
Room Space (68)
Staff Friendliness (67)
Bathroom (65)
Distance to City Center (64)
Hotel Area (54)
Surroundings (51)
Accessibility (50)
Wifi (49)
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Traveller Reviews Harper Wahid Hasyim, Medan by ASTON

Number of reviews per page
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40
Customer reviews
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Our rooms are connected, making it easier to share the children's and parents' rooms. So far, the service has been excellent.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Harper Wahid Hasyim Medan. We are delighted to hear that our connecting rooms provided comfort for you and your family. We greatly appreciate your compliments on our team's service. Your positive review is a very meaningful reward and inspires our entire team to strive to maintain and improve the quality of our services and facilities. We hope to welcome you and your family back to Harper Wahid Hasyim Medan again for an even more memorable stay. Sincerely, M. Kaushin, Hotel Manager
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S***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Friendly staff, clean…. Not bad… okay
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for your review and rating. We are delighted to hear that you were satisfied with the cleanliness of our hotel and the friendliness of our staff. Your compliments motivate our entire team to strive for the best possible service for all our guests. We hope to welcome you back to Harper Wahid Hashim Medan Hotel on your next visit. Sincerely, M. Gauchin Maret, Hotel Manager
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Olga P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Good service, friendly staff, rooms are clean, bathrooms are good and clean, bed is comfortable. 😊👍 I will be staying at Harper Hotel when I'm back in Medan.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed our service, found our team friendly, and were satisfied with the cleanliness and comfort of your room, bathroom, and bed. Your kind words mean a lot to us and serve as great motivation for our team to continue delivering exceptional hospitality. We are especially pleased to know that Harper Wahid Hasyim Medan will be your preferred choice when you return to Medan. We look forward to welcoming you back for another enjoyable stay. Kind regards, M.Kaushin Mar Hotel Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
Parking is limited. Parking attendants are less than helpful and aren't always at their posts (sometimes they're out and about).
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced regarding the limited parking space and the unsatisfactory service from the valet parking attendant. Your feedback is very important to us. We will evaluate it and provide recommendations to the relevant team to ensure they are always in their assigned areas, more responsive to guest assistance, and that we can improve our service in the future. We appreciate your feedback and hope to welcome you back for a better experience in the future. Sincerely, Management
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M***r
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel is nice and the service is good, but the parking is limited, and you have to hand over your car keys to security. The breakfast also needs to be improved in terms of variety.
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hashim Medan Hotel! Thank you for taking the time to share your review and feedback about your stay at our hotel. We greatly appreciate your compliments on the quality of the hotel and the service from our team. We also appreciate your suggestions regarding the parking and breakfast menu. Regarding parking, due to limited space, we have implemented a key-deposit system to allow our security team to manage the parking efficiently and ensure the safety of all guests' vehicles. We understand this may be inconvenient for some guests, and we greatly appreciate your understanding. Additionally, we have forwarded your feedback on the breakfast menu to the relevant team so they can evaluate and improve the quality and variety of the offerings. Thank you again for your review, and we look forward to welcoming you back to Harper Wahid Hashim Medan Hotel again. Sincerely, M. Gauchin Maret/Hotel Manager
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A***a
icon-Leisure
Leisure
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8.4
/10
Reviewed 4 week(s) ago
Please improve the cleanliness of the enclosed area, and also please repair the water heater for room 1018.
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hasim Medan Hotel! Thank you for taking the time to provide feedback regarding your stay. We apologize for any inconvenience you experienced regarding the cleanliness of the wardrobe area and the condition of the water heater in room 1018. We have forwarded your feedback to our housekeeping and maintenance teams for immediate inspection, repair, and evaluation to ensure that our standards of cleanliness and amenities are maintained. We greatly appreciate your comments, which serve as valuable information for our ongoing efforts to improve the quality of our services and guest comfort. We look forward to welcoming you back on your next visit to Harper Wahid Hasim Medan Hotel. Sincerely, M. Gauchin Maret/Hotel Manager
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Feisal B.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Overall it's okay.. It's just that car access to the lobby is too narrow.
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Accommodation's Reply
01 Jul 2026
Dear Mr. Fazal B, Thank you for taking the time to rate and provide feedback regarding your stay at Harper Wahid Hashim Medan Hotel. We are pleased to hear that your overall experience was satisfactory. We appreciate your suggestion regarding the restricted access to the lobby by vehicles. This feedback will be taken into consideration for future improvements to guest comfort. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, M. Gauchin Maret, Hotel Manager
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Friendly staff, great location, and a Berlin room. Every staycation is a must-stay.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to write such a wonderful review. We are deeply honored that Harper Wahid Hasyim Medan Hotel has been your choice for every stay. We are delighted to know that the friendliness of our staff, the excellent location of our hotel, and the comfort of our rooms have provided you with a memorable experience. Thank you for your trust and loyalty. We hope to welcome you back on your next stay. Sincerely, M. Kaushin Maret, Hotel Manager
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D***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
This was my first stay here. The hotel is easy to access, the location is strategic, there are lots of delicious restaurants nearby, the staff is friendly, the room is clean, but the soundproofing is lacking. Overall, everything is good and comfortable. Definitely recommended.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for choosing Harper Wahid Hasyim Medan for your first stay and for taking the time to write such a wonderful review. We are delighted to hear that you enjoyed our convenient location, easy access to transportation, friendly staff, and the cleanliness and comfort of our rooms. We also appreciate your feedback regarding the soundproofing of the rooms. This suggestion will be taken into consideration for our ongoing improvement of facilities and comfort for all our guests. Thank you for your feedback. We look forward to welcoming you back to Harper Wahid Hasyim Medan for an even better experience on your next stay. Sincerely, M. Kaushin Maret, Hotel Manager
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Ronald S.
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8.5
/10
Reviewed 6 week(s) ago
The grilled banana restaurant food is delicious and worth trying again.
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Accommodation's Reply
01 Jul 2026
Dear Mr. Ronald S., Thank you for taking the time to write such a positive review. We are delighted to hear that you enjoyed our baked bananas and think it's worth your return. We will share your compliments with our kitchen team to encourage us to continue serving the best food to all our guests. We hope to welcome you back to Harper Wahid Hashim Medan Hotel soon to sample more of our favorite dishes. Sincerely, M. Gauchin Maret, Hotel Manager
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M***y
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10.0
/10
Reviewed 8 week(s) ago
Good hotel, comfortable and very clean.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your positive review of our hotel. We are delighted to hear that you enjoyed your stay and that we maintain a clean and comfortable environment. Providing a comfortable and memorable stay is always our top priority. Thank you for your trust, and we hope to welcome you back again in the future. Sincerely, M. Kaushin Maret/Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
A very comfortable personal trip and helpful staff (they helped me find the nearest laundry place)
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hashim Medan Hotel. Thank you for taking the time to share your experience with us. We are delighted that you enjoyed your stay and found our hotel clean and comfortable. Cleanliness and comfort are our top priorities, and our entire team is happy when our efforts provide a pleasant experience for all guests. We appreciate your appreciation for the friendliness of our staff. Such positive feedback encourages our entire team to provide sincere, professional, and attentive service to all our guests. Guest comfort and satisfaction are always our top priority, and we are committed to maintaining and continuously improving the quality of our service to ensure every visit is a memorable experience. Thank you again for your trust in choosing our hotel. We hope to welcome you and your family back again in the future and provide you with an even more memorable stay at Harper Wahid Hashim Medan Hotel. Sincerely, Muh. Chausin Maret, Hotel Manager
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J***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Pretty good for my solo staycation, because I was afraid of the blackout. The room is pretty spacious, the aircon is also great and cool. I love my stay for such a budget price.
2 people find it helpful
Accommodation's Reply
31 May 2026
Dear Our Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that your stay was comfortable and provided the peace of mind you were looking for during your visit. It is wonderful to hear that the accommodation, room comfort, and cooling system met your expectations while offering excellent value. Your kind remarks are truly appreciated and serve as great encouragement for our team to continue delivering memorable experiences to every guest. We look forward to welcoming you back to Harper Wahid Hasyim Medan for another enjoyable stay in the near future. Warm regards, Edi Suprayetno Hotel Manager
W***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Nice staff, delicious food. Enjoy!
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to share your pleasant experience with us. We are delighted to know that our team’s hospitality and the quality of our culinary offerings contributed to an enjoyable stay at Harper Wahid Hasyim Medan. Your kind appreciation truly means a lot to us and will certainly motivate our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back again for another wonderful stay in the near future. Warm regards, Edi Suprayetno Hotel Manager
H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Hopefully in the future there will be a basement parking area.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We greatly appreciate your comments regarding the hotel's parking facilities. This feedback will be taken into consideration to improve our facilities in the future. We hope to continue providing you with an enhanced stay experience. We look forward to welcoming you again at Harper Hotel. Sincerely, Adi Suprayatno, Hotel Manager
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H***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Recommended hotels in the city center 🫶
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for sharing your experience staying at Harper Wahid Hasim Medan Hotel. We are delighted to hear that our hotel's excellent central location provided you with comfort and convenience during your stay. Your compliments encourage our entire team to strive for the best service and provide memorable stays for all our guests. We look forward to welcoming you back to Harper Wahid Hasim Medan Hotel on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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a***m
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
The hotel staff is friendly, the rooms are also clean and smoker friendly.
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1 people find it helpful
Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harper Wahid Hasim Medan Hotel. We are delighted that you enjoyed your stay, especially the friendly staff and the well-maintained rooms. We are committed to providing amenities that cater to the comfort of all guests, including smokers. Your compliments motivate us to strive to provide memorable stays and the best service on every occasion. We look forward to welcoming you back to Harper Wahid Hasim Medan Hotel on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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nurhayani s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Great location, clean rooms, great food, hope to stay at Hotel Harper again.
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3 people find it helpful
Accommodation's Reply
24 May 2026
Dear Ms. Nurhayani S., Thank you for taking the time to write a review about your stay at Harper Wahid Hashim Medan Hotel. We are delighted to hear that the location, comfort of the rooms, and the food provided a memorable experience throughout your stay. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back to Harper Wahid Hashim Medan Hotel on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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K***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The room was very clean, very spacious, clean, tidy, comfortable, cold AC, and the kids were happiest to get snacks in the mini fridge. Strategic location close to Ucok Durian, friendly staff, from security, reception, waiters, and roomboys, a varied breakfast menu, a comfortable, safe 3-day stay.
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2 people find it helpful
Accommodation's Reply
24 May 2026
Dear Guest, thank you for leaving a positive review of Harper Wahid Hashim Medan Hotel. We are delighted that the comfort of the rooms, the amenities provided, and the overall atmosphere made for an enjoyable experience for your family, especially the children. We also deeply appreciate your compliments on the kindness of all our staff, ranging from security and the front desk to food and beverage and housekeeping. Such positive feedback motivates us to strive even harder to provide the best service to all our guests. We are also pleased to hear that the hotel's convenient location and diverse breakfast menu contributed to a comfortable stay. We look forward to seeing you and your family again at Harper Wahid Hashim Medan Hotel. Thank you. Sincerely, Edi Suprayetno, Hotel Manager
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A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Always a pleasure to stay here, the cleanliness is unquestionable, the facilities are good, the staff and service are very good.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harper Wahid Hasim Medan Hotel. We are delighted that your stay was positive. Your appreciation for our standards of cleanliness, hotel facilities, and the friendliness and quality of service from our entire team is a great motivation for us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Harper Wahid Hasim Medan Hotel again and provide even better service on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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Number of reviews per page
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