Staff was very kind and helpful. Great location. Nice accommodations. The ski room is a extremely well setup.

Our 4th time there, spotlessly clean rooms, friendly staff, great pool facilities, convenient for supermarket, Copina bar, ski hire and the escalator for the slopes.

Staff was not very friendly or willing to make up for a room that was not what was advertised. I stayed 4 nights; I guess housekeeping doesn't exist there? I went to the front desk to ask for soap. The layout of the facility is absolutely impossible to navigate. It is a true labyrinth with long, narrow hallways that are insufficiently labeled and there were so many unnecessary doors. I got lost each time I left the room. Getting to and from the garage is even more impossible. On a positive note, it is a short walk to a slope that gives access to the mountain base.

On top of the cleanliness and condition of our duplex room and amenities - those working in the hotel were super helpful, kind and always smiling.!!

Lovely apartment style hotel. Marketed as a 5 star but no pool towels provided. This is very inconvenient as we have been travelling for a month and have no luggage space for towels. A true 5 Star should provide pool towels. Outdoor hot tub very small and not very warm, it was disappointing but the indoor pool and sauna/hammam were lovely. Kitchen was beautiful but lacked basic utensils such as tongs and the chopping board was completely bent so was not useable. Pans were well used and not enough to cook for a family of 4. Otherwise room was lovely and very comfortable. Would not hesitate in staying again but would love if the above issues were fixed