Overall Ratings & Reviews Canopy by Hilton Columbus Downtown Short North

Scuff

Our stay was..okay. Checked in on Wednesday. The hotel was nice on the surface, but issues became apparently quickly. Room was not cleaned properly when we checked in (cob webs and dusty collected on the wall and ceiling in the bathroom, on the bed frame, black marks and what appeared to be a previous guest's SNOT on the wall, hair and trash left on the bathroom floor). Thursday morning before leaving for the day, i addressed these issues with the front desk and was told we would get a 'full service' house cleaning that day. We were asked to leave that day by a certain time, so that the house cleaning service could have time since they left for the day at 3, and we happily obliged. Come back Thursday night after a long at a musical festival, and the issues i brought up were still a problem. We were not given any clean towels despite having none. Went to take a shower and had no body wash or shampoo in the bottles provided. Next morning, I go down and express frustration. Front desk 'manager' offers to fix this immediately, your room will be cleaned fully today, etc etc. Offers to take $50 off a night for the inconvenience..great! Return that day to absolutely no room cleaning having been done, at all. For the 5 full nights we stayed, our room was only serviced 3 times. The issues i brought up the first day were never taken care of. Then, upon check out, it took over an hour to get the 'discount' i had been told i would received. Do not stay here. Go anywhere else

Only issue I had was the temperature in the room even when lowered as far as it would go, would not get cold. It was a bit hot in the room, only stayed a night, and didn’t realize until the evening. Wasn’t a deal breaker though, super nice hotel! Would definitely stay again!

Parking sucks. Staff is snooty. Rooms are only allowed to go down to 68 (and it felt much warmer). If you like it, cool to sleep, you will not like this hotel at all! Overpriced. I travel a lot for business and will never stay at this establishment again

We really liked the style of the hotel. It was very stylish, clean, and extremely modern. Except, it wasn't easy figuring out the elevators or where the room was. Just new and different. Room was large and very nice. I will definitely stay there again. What I didn't like is that having a person at the "front desk" was not always good. I waited and asked around a few times becuase there was no one there a couple of times...for a while....

It was okay

Staff was excellent

Really

Amazing room and hotel. Very new clean and modern

Great hotel! Very clean and convenient for us and our activities at the GCCC. Definitely recommend!

We stayed at this hotel due to its close proximity to Nationwide arena. Very walkable to the arena and restaurant/bars. Easy parking in parking garage behind the property. The hotel was very clean and everything was very high end. Would definitely recommend and will be staying again!

It was awesome

The air conditioning didnt work. They refused to move us. I love hilton. It was a shame. They did compensate for hot room though!

location is convenient. Rooftop Bar/restaurant is great

The cleanliness of the hotel and the staff was amazing

Excellent

Stay was good. Bed was a little rough.

Parking was not easy in the city, but the hotel offered valet parking which was a life savor! Also our A/C in our room was broken but staff was very accommodating providing fans all in all it was a very nice experience.

Awesome room with modern decor; thoughtfully designed and appointed. Loved the Nespresso machine; usually I don't even bother with room coffee but it was elevated. Very clean and recently updated.

Wonderful!