Overall Ratings & Reviews SureStay Plus Hotel by Best Western Hesperia

Easy and quick

No good

Everything was great just had partying neighbors other than that we really liked it

While the room was technically clean, the area and the run down feeling of the room made you feel dirty. Chair in room was stained with "something, didnt even want to put my coat on the chair. Neighbors were extremely loud. Room didnt smell fresh, but rather muggy. Will not be staying here again. Even for the price, wasnt worth the money.

Nice

Very good just had squeaky bed

Ok

There was food left in the fridge and in the microwave, not a big deal, but somebody overlooked it other than that the room was clean and comfortable.

The laundry facilities were very convienent

Good price

Over all clean and quite

Room was not as clean as I would have hoped..

Customer service was great for the late hour i checked in at.

The staff service was amazing the property looks run down and the rooms need to be upgraded and panted let’s just say it definitely needs a makeover!!

I WILL NEVER STAY HERE AGAIN!! Stayed three previous times here. All of them solo with my Service Dog. Arrive, relax, sleep, shower, and then leave. Never any issues. This fourth time was essentially the exact same scenario EXCEPT this time i noticed that $30 was taken from my refundable $100 deposit. I stopped by today to inquire. I was told that the charge was for "excessive dog hair on the sheets and that they had to throw them away" Mind you this stay was quite literally the exact same scenario as my previous three visits. ALL FOUR TIMES THE ROOMS WERE LEFT ALMOST AS CLEAN AS THE WAY I FOUND THEM!!! The front desk person attempted to show me a very inconclusive short phone video of a bed. Couldn't see anything wrong. Was it even the bed from MY room?!! I disputed their claim, but she stood firm and I was denied a refund on my $30 deposit charge. I WILL NOT BE BACK TO THIS RIPOFF VENUE!!! I SUGGEST YOU STAY AS FAR AWAY FROM THESE CROOKS AS POSSIBLE. PERHAPS STAY AT THE ECONO-LODGE ONE STREET OVER. (Speaking from first hand experience, it is much better managed)

Me and my partner had a horrible experience. When we checked in there drug addicts hanging out in the parking lots and out of some rooms. The sheets had stains on them. The staff is not considerate and do not care about their customers because they are very rude.

The room was filthy. Very dilapidated condition. The staff was friendly, but they didn’t clean our room or replace towels. I think this motel should be taken off your website.

It was peaceful and relaxing

The room was nice and clean just sketchy being outside, area seems a little ghetto

Inside the room it always smells odd. There is an odor of smoke. I've stressed her multiple times and every room smells this way. I'd suggest clanking all carpets with shampoo and replacing the drapes. Curtains hold onto cigarette smells for a long time. So does the paint on the walls.