Overall Ratings & Reviews Veranda Pointe Aux Biches Hotel

This hotel is not about the property, but the staff who make you feel you are the most important guest. Will definitely be back again.

We stayed here for our honeymoon and it was phenomenal. The service from the staff was outstanding and they treated us more like friends than guests, nothing was ever too much trouble. The food at the privilege restaurant was always lovely and something different every night. We couldn’t have asked for a better place for such a special holiday and this will certainly be one that we always remember. Thank you.

Great sense of hospitality

Great boutique nature on the beach with a chilled vibe

Lovely stay for our honeymoon at Veranda Pointe Aux Biches. A quiet hotel with it's own private beach and gorgeous sea view rooms. We would highly recommend the Sandy Lane adults only part of the resort, and the day's catamaran trip was fantastic.

First of all, I need to start by saying that the staff in the main dining area are 10000/10. They were simply marvellous. I’m not a fan of animals and unfortunately due to the dining area being open and connected to the beach, stray cats would wander in whilst dining. I alerted the staff and they ensured that they reserved a table for me which was out of the way for every single meal. They truly went above and beyond to ensure I felt comfortable. Thank you to the team! Overall, the stay was pleasant. My only gripe would be that for the first two nights, the AC wasn’t working in the room and I had to report this to the front desk numerous times and despite being told it was fixed and had been looked at, it hadn’t. This was unpleasant but for the last night, the very helpful hotel manager did upgrade my room and put me into a room with working AC which was good. It’s unfortunate that it was only addressed on my last night though and not earlier on in my stay. The hotel was clean and staff friendly.

The Hotel was as described when I booked. We were allocated a room on arrival although we were a bit early. We managed to get a room on the quiet side of the hotel with the pool just a few steps away. Food at the buffet was good at breakfast and lunch. We only ate at the buffet dinner a couple of times. The privilege restaurant dinner was always good. A few names need mentioning for their great service during our stay, Anoop and Akshay amazing bartenders at the 2 different bars, Amand our regular waiter at the Privilege restaurant. Never seen anyone run around like him. And the room was kept perfect by Lutchmee. Te beach although not private was very well maintained. The sunset views were amazing. A few suggestions for improvements that we already mentioned to the management; - Need improved bakery as the desserts were too boring and old style. - Need more staff in the kitchen and waiters as food refilling was slow. - Better cushions for the dining room chairs. - The quiet side of the hotel is next to a marriage hall and it does get loud in the evenings and night almost ever other day. Management need to ensure that the noise/music is lower in volume and stops at the legally approved time and not go on late into the night. - Free massage voucher is only valid for 48 hours but no one told us and we could not use.

The look of Veranda Pointe aux Biches, with the thatched roofs, was what attracted us to this resort. It didn't disappoint as you can see from the photos. Right from the start, the staff were very attentive to your needs. A good introduction to the resort by the front desk staff and a walk around the resort explaining various daily and weekly events. All the staff were super helpful and very welcoming and sociable. Special mention to Rodnay and Harel on the restaurant side. It's clear to see why Rodnay is one of the managers with great attention to detail. You didn't have to ask for refills with Rodnay on shift as he seemed to have a sixth sense, plus a great sense of humour. Akshay, Marie and Sara on bar duties at the Lazy Pool Bar. Ranee, our room service maid, who entertained us with a different towel sculpture every day, really cute! Asha, Nitesh and Sacha on the management staff who guided us, upgraded our room for our 30th wedding anniversary and recommended local trips to take advantage of. Thanks to Sacha for the upgrade from Comfort to Privilege, with a great view down to the lazy pool and the beach. Made our holiday so much more enjoyable. Last mention for the superb Transit Room, the best we have experienced. Our departing flight was at 21:25, so we enjoyed the hotel amenities all day. The Transit Room allows guests to take a shower, change and prepare for travel. Well done, because this was done in great style. Only neg, having to sign every time

The most problematic thing for me is that the hotel put pictures of a newly part of the hotel, but when we arrived we were told that it is private area and not for the guest of the hotel. The rest of the hotel is poorly maintained. The pool has black weeds in it, the beach amenities are always dirty and the house keeping stuff are not that great. The reception have good attitude but work very slowly. The best thing that was really good in the hotel was the kids club, the stuff there were amazing. The food is not so good as well. I do not recommend at all

We have just returned from a wonderful 9 days staying in a Privilege Room at Veranda Pointe aux Biches. The staff were all incredibly friendly and helpful; in particular Sonita one of the security guards, Shabeer and Stacy in the Sandy Lane restaurant, the wonderful massage team, and our incredible cleaner Lutchmee who went well above and beyond to make our stay so comfortable. The breakfast buffet was excellent, with a mix of cold and hot options - the freshly cooked omelettes were especially good. The entertainment staff were fab, and there was a good mix of activities on offer for free. We thoroughly enjoyed the cooking class for instance, and hired bikes to cycle to the Botanical Gardens. The beach area is incredibly well maintained and exceptionally safe with a security guard there all day. Our room was fabulous and very well maintained. All in all, we had the most wonderful trip and hope to be back to enjoy the spectacular Mauritian hospitality again soon.

Great staff and exactly what we wanted for a relaxing few days

Rushed us for check out

We were greeted by Yoghinee who ensured we felt comfortable before starting paperwork. As my husband only speaks English, Yoghinee made sure to communicate accordingly while taking us for a tour of the property. She also assisted in making sure we could access the gym from 6.30am. This young lady definitely created an amazing first impression for this beautiful hotel. The Privilege room was secluded but perfect for a peaceful and relaxing holiday with an awesome view. Rishi at breakfast was also very attentive and welcoming. He made sure that we had our preferred coffee every morning with no fail. John from the lazy bar, his cocktails were just delicious. His cocktails enhance the pool experience. Dining on the beach for the lobster night was a really nice way to really switch off and enjoy our holiday. Dinner was delicious. Hats off to the 2 chefs on the night. The restaurant manager at the lazy grill restaurant was also very kind, attentive and very professional. We had a guest to dine in one night without a prior booking, and he very humbly assisted by accommodating and making sure we had a great service. Thank you team. We will be back!

Truly excellent hotel in a stunning location right next to the sandy beach. Loved the infinity pool in the Sandy Lane section which is lovely and quiet. All the staff were extremely helpful during our stay. Special thank you’s to Asha, Kavi, Sunida, Anoop, Anu, Damien and Sara who went above and beyond to make our stay incredibly enjoyable. Could not fault this hotel and we will definitely be back. Highly recommended.

There were so many things to like but the most import is the quality of service led by Asha the manager. Although the hotel maybe listed as a 4 Star you will definitely get 5 star accommodations and superb service

The staff were amazing and went out of their way to make our stay unforgettable!

Excellent hotel. Anu who manages the restaurant is a dream. Akshay is a great barman. We loved it. They do tend to play very loud music until around 11pm if your room is anywhere near the pool.

Kosher friendly with the best staff

The hotel was good, rooms were sufficient and clean. The hotel is small but with a nice atmosphere. Note the the pool is not heated so it is very cold in the winter time. Although you can swim in the sea, it is not very deep and has some rocks. The most disappointing we’re the buffets. The food was terrible and not much variation. We complained and they tried to accommodate us by giving us a set menu but in the end it is the same chef and although a little better not up to the standard that we normally get at other hotels we stay in.

Beautiful resort on the beach