Overall Ratings & Reviews JW Marriott Quito

Clean, comfortable rooms with well appointed bathrooms. Staff is also friendly and all in all great. Love the massive pool and gym.

Fantastic!

Absolutely love this hotel. Stay here whenever we are in Quito. Most amazing experience, food and staff

Excellent facilities, professional and helpful staff, very good breakfast.

The aesthetic was nice. The bathroom was outdated and smelled a little off

Nice

It was great except we should have been told the pool would be closed. We wanted some downtime by the pool after a week in the wilderness

The personal is very profesional. The best hotel in Ecuador

Very nice hotel and nicer staff

Great stay

Pool spa Lobby rooms

Wonderful stay, staff was wonderful and helped us book tours/driver as well as a doctor for an urgent medical issue. Would stay here again

The staff were attentive, polite and accommodating. When I had a problem with my credit card in Canada, they ensured I could call them without incurring any long distance charges when the collect call was not working. The restaurants were great to eat at and we really enjoyed a massage at the spa after many days of hiking. One suggestion is that you become a Marriott member to get free internet as rooms booked through Expedia often don't include complementary access. Again another example of the great service, when I realised the Internet was not free, they arranged to get me signed up as a member and then reversed out the changes. Many hotels I have stayed at need to spend some time here to understand what great customer service looks like. Needless to say, the rooms were very clean, very comfortable and the overall environment was great. They represented real value for money and I will be sure to stay here when we return again.

This business hotel is safe, beautiful and they take their service seriously. Love that they provide a water bottle refill station.

Great property

A lovely hotel in the new town part of Quito

They overcharged me for 2 night stay, when I only stayed for 1 night.

Wonderful!!!!

Very positive experience. Great hotel.

Food at main Raices restaurant was not good service and food not so exciting for high prices