Our initial room assignment was not to our liking, and Vanessa at the desk was very helpful in relocating us to a room with a fabulous view of the city. Everything after the relocation was to our liking, except having to get up at 4:30am to catch our ride to the airport on the day of our departure. Both JoAn and I enjoyed the upscale accommodations after spending 8 days on the Galapagos Islands.

Very good service

Nice option for a comfortable stay and elaborate breakfast.

Great location , clean and the staff was very helpful.

Loved the idea of Executive Lounge - which was helpful for catching up with my office

Very helpful staff, close to metro

5 Stars

Our room was quiet. The bed and pillows were very comfortable

Deben de revisar el internet en las habitaciones. El menu de las habitaciones es tan pesado que no se puede bajar el pdf. Tuve que bajar para pedir room service. El staff super amable si.

Almost everything was great! The staff was extremely accommodating and helpful. The property was very nice. Only negative anspect of our experience was that our rooms were extremely noisy from street noise and/or mechanical noises from the building.

The dinner served was terrible. No tea or coffee in the room. The refuses not plugged in. The bathroom needs an renovation

Room was clean. Nice staff. Very helpful. Good location. Just a very outdated with the furnishing and bathroom.

Nice staff

The room was quiet and clean

Staff was amazing. Friendly and so helpful. Room was spotless. Great location. Delicious breakfast included

Great large rooms, gorgeous views from club level. Well located

There was no airport shuttle. The taxi was $ 25.

Todo estuvo bien, en especial el personal, su amabilidad y atención

Room has great space, really needs an update.. could be great The hotel is so cold.Breakfast gets cold because the salon is so cold.

Staff were very friendly