Overall Ratings & Reviews SO Sofitel Mauritius

Na

Good looking resort, poor pool, looks like a repurposed fountain rather than a pool to swim in. Some great staff and some very average, so service inconsistent. Best for couples who want to stay in a secluded part of the island with nothing happening in their resort.

Great service ask for Raj. Great facilities and great food .

Very out-dated and not worthy of 5 star status.

Relaxing

They hotel service was great

Best vacation my wife and I have had hands down. We have traveled the world since we were both young adults and we could not have been happier. Great resort and great people!

We felt it was more representative of a 4* stay than 5* hotel. We stayed in a suite, and the room was tired and needed updating. Nowhere to hang towels, plugs not working, no curtains for the patio area so was awaken at first light. And despite saying there were two restaurants, with half board you had to pay for the other. So you are restricted to the buffet, which is limited in size and the food was repetitive. The price of drinks was very high. A pint of beer was £8 and a single shot of liqueur was £10 for the cheapest. Meaning bar tabs run up if you want to have some drinks with your meals. There was a bit of upselling throughout the stay for their trips, massages, taxis, dinners etc. Gym was small and WiFi was weak throughout. However lovely beach and pool area. And staff were very friendly.

We liked the friendliness and kindness of all the staff we met at the hotel and were made to feel that nothing was too much trouble. We would like to thank everyone and especially Raj and Divya for always being there to make our stay completely stress and hassle free, chef Vinay and his team for the delicious variety of wonderful dishes that catered for all tastes and a special thank you for the effort they made to tweak the recipes to cater for my allergies , all the waiting and bar staff especially Jamy who always made us feel welcome and we would also like to thank the spa team for the incredible treatments they provided to make our stay even more memorable . The whole holiday experience was unforgettable from our cleaner Noora to the gardeners and buggy drivers who were a delight to meet and always had a smile on their faces … thank you, Sam & Ruth .

Beautiful hotel and beach. Staff couldn’t be more accommodating and were so helpful with assisting with baby food. Hospitality was great . A few points, the buffet was nothing compared to other 4-5* resorts we have stayed at across the island, no ice cream at dessert for the children, was quite disappointing. On the last day, staff kept entering our room without ringing first at the very least which was really strange and inappropriate.

Good hotel, big villa and beautiful view, but very bad service

Hotel is really nice. Fining was really good. The beach is nice and us posdible to enjoy nice walks and,water activities. Swimming is not easy due to water currents and in done areas a lot of algae

The layout of the property, the open air concept good idea in these times, the faculties inside the room are outstanding

Lovely secluded environment. Beautifully designed.

I liked the gardens and contact with nature, all quiet and well maintained. All staff very kind and ready to help

We love this Hotel so much! We felt safe around the area. The staff are very friendly. The food are always good. We highly recommend this place. Thank you so much!We will be back!

Excellent family stay; chef team was brilliant and catered for our very specific vegetarian meal needs throughout our 11 days stay over Easter 2022. The rooms were fantastic and well set on a beautiful coral beach. Highly recommend this resort- having stayed at others on the Island previously.

Great environment

Was amazing all around ！ highly recommended !

Сам отель приятный, большие виллы, ухоженная территория. Пляжа можно считать что нет, но это особенность острова. Большой (но достаточно холодный) бассейн. Ресторан работал только буфет. Причем один из дней все было норм, на второй персонал испортил все впечатление, которое только возможно. Час ждали вино, час. Еду, естественно, всю съели к моменту когда принесли. На каждую (каждую!!!) позицию в винной карте говорили этого нет. Через час принесли совсем не то, что заказывали. Позднее выяснилось, что вино есть, если у вас другой официант. Полчаса ждали капучино. Не дождались. В счет сначала включили, потом убрали, но сказали, что на комнату нельзя записать, платите наличными. Потащили разбираться на ресепшн, где выяснили, что забыли что-то прописать в системе. Извинений никто тоже не принес. История о том, как конкретные люди могут испортить отдых, на острове был еще Sofitel, но после этого отменили поездку туда и выбрали другую сеть. В общем для нас из примерно 8 отелей на маврикии этот оказался самым неудачным. А жаль…