Overall Ratings & Reviews InterContinental Lusaka by IHG

Excellent customer service. Wonderful amenities. They keep exceeding my expectations.

This place was just incredible I have no hate for it

The staff is incredible always ready to help and kind

Lovely renovated hotel. Very luxurious rooms. Friendly and helpful staff. Unfortunately the gym was still under renovation. The bar/cafe is worth a visit. Breakfast is nice (but mornings are cold, so bring a sweater because it’s outside!).

Easily the best five star hotel in Lusaka

comfortable stay

The hotel was very good and I will probably return in future business trips

The property is aging. There was no air conditioning in any of the lobby or downstairs area of the hotel. The entire hotel could use some paint and sprucing up. It is no longer among the elite Lusaka hotels and therefore, overpriced. We will be using the Taj Pamodzi for Lusaka trips.

The hotel rooms were filthy! Carpets were stained! Toilet flush was broken! Had to change 3 rooms to find a bed to sleep! High cost for poor value!

I didn’t like anything at intercontinental hotel I was so disappointed. The corridor smells bad, the carpet is dirty you can see it. The bathtub was very dirty you can see it wasn’t cleaned properly, the white bath mat had black stains. I had to wear my flip flops to have a shower. Breakfast meals where terrible and the gym equipments needs replacement, treadmills belts are worn out they need change. Intercontinental hotel is just brand not quality. It’s expensive from nothing just brand. Don’t book there, don’t book for brand book for quality.

Service was great. The hotel has a fleet of taxi cabs to bring you around.

Great, wonderful,clean and hotel. Good location! Comfortable! Good food! Peaceful! Friendly staff! Good location! Proximity to the airport.

Great service, great access to transport and malls great location

Breakfast was good, 3pm afternoon check in time too late, car park poor

Nice and very hospitable . Like my stay at the hotel *****

Good hotel, nice and clean room. Good service and very friendly and helpful staff. I would stay here again

I only stayed one night for business but thought the hotel was a little tired. The staff were very friendly and it is very conveniently located but the hotel itself could do with some tlc

The hotel its old and the condition are really terrible.

Property is old, need refurbishment, specially outside of the building.

Our stay was good. Cleanliness was excellent.