was on the lake side

Love staying here! The customer service is top notch. Highly recommend getting a spa treatment. Natasha was amazing. Will definitely be back.

Great place to stay! Excellent customer service. Will definitely stay again.

Clean room and wonderful breakfast

Set on a beautiful spot

Great service

It’s an exceptionally good hotel with very friendly staff. Very efficient service. Great breakfast. Lakefront. Will come back

A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot.

Wonderful hotel and staff.

Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic

Beautiful propertyz beautiful town

I did NOT want to leave…. Thats all I’ll say.

Lovely hotel. Very relaxing and ina nice neighborhood.

The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!

Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.

Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great

The staff are really good. They provide high level customer care.

Would recommend

Hotel is run down with most in-room amenities in bad shape. Food was decent

Everything was as expected from a 4 to 5 star hotel.