Overall Ratings & Reviews EPIC SANA Luanda Hotel

The reservation was confirmed in USD, but at the time of payment, the amount was converted to AOA using an exchange rate about 10% higher than the market rate. As a result, the final amount paid ended up being more than what was originally agreed. To avoid surprises, it's best to pay in advance and in foreign currency whenever possible to lock in the quoted price. As for the hotel: although it's a bit old and the facilities are somewhat outdated, it is well maintained and the service is attentive.

Wonderful service and facilities. Staff was very friendly on the hotel, spa area, Restaurant in front of swimming pool, security staff and others. Internet works great, breakfast buffet is amazing also the food at the restaurant oragami. We had an excellent time at the hotel. Thank you!

Wonderful and Safe

Fantastic Staff. Great Breakfast options

Excellent

Nice hotel, good food and service throughout. Enjoyed the food at the pool bar and Italian restaurant as well as continental breakfast. The only let down was internet didn’t work on my floor but did for others a few floors below (I was on 14) and when I asked they just said it should work but it wasn’t even showing!

Smooth check in and check out.

Good

really good and fantastic

Nice hotel, friendly staff and quality restaurants. Need to work on WIFI coverage in rooms

All staff were lovely and friendly and very welcoming and ensured my stay was enjoyed. The rooms are very nice and comfortable and the Breakfast was very satisfying along with the team who were always looking out for you and helping out where necessary. Decent WIFI and a good clean hotel which I reckon is the best within the city.

Always an excellent stay. Wonderful hotel with exceptional staff

Excellent food, Hospitable staff , ambient environment.

Excellent overall. Italian restaurant a bit pricey but very good in quality.

Everything was excellent as per usual!

Really friendly and professional staff, will always stay here in Luanda

Wonderful staff as ever at this hotel, would always stay here when travelling to Luanda.

Excellent as always

Food and drink rates are ridiculously expensive. They have a captive audience I guess. The hotel is very nice, the pools are very nice, but $15 for a liter of water?!?

The Front Desk staff were consistently helpful and professional. They are to be commended The doormen were consistently rude and unhelpful. I stayed at this hotel on two separate occasions in the past 8 days, and the doorman didn’t offer to help me with my very heavy luggage. In addition, they kept asking my driver to remove the vehicle before he was finished helping me unload the luggage. I only ate at the restaurant once, and the staff didn’t render the level of service you would expect to match the extremely high prices.