I just didn’t like the fact that there is too many vendor every minute trying to sell you something and that the resort is not all inclusive so we had to buy food from outside and it’s very very expensive the food in the resort and outside.

Very squeaky outdated bed frames with my husband tossing and turning constantly throughout the night I could not sleep it was one move and the whole bed frame sounding like it was going to break. (The mattress itself was good though) we ended up moving the mattress to the floor due to the annoyance of frame noise. Both the first bedroom and bathroom doors were so loud when opening and closing (again tremendously loud and squeaky sounds that if I needed to go to the kitchen in the middle of the night my dad was waking up because he ended up sleeping in the couch). We stayed in 2 different units and had the same experience in both in regards to old squeaky sounds. If you are a light sleeper this is definitely a problem. If this was fixed I would give it a 5 star, the units are beautiful no complaint there, in the second unit the AC was out and the Wifi was not working but they fixed the following morning. Staff is very helpful and friendly. The view from the breakfast area is amazing.

The only thing I would’ve changed is make the bed softer. The bed at report was extra firm.

Satisfecha en todo, el lugar increíble las personas muy amables, muy seguro el lugar, habitación amplia con todo lo necesario, excelente!

Enjoyed the breakfast

Great service!

Creo que para reservar uno debe especificar lo que quiere ese cuarto lucia como muy viejo

The apartments are clean and well maintained. Daily freshen ups by staff which is very nice. We love staying in a fully functional place with kitchen so we can prepare food but I will say the kitchenware is minimal but we were able to make due. We packed some dry good foods for the little ones and had a taxi take us to local grocery store, eldons, it's about $50 round trip. Pools are large and still get warm under the strong summer sun but the pump cool water in every night. Breakfast is plentiful with everything from omelets, to Danish and fresh fruits and juice. Excellent access directly to best beach area. We've stayed twice and it's becoming our annual summer break.

Infinity Bay was a great place to stay in Roatán. The complimentary airport shuttle was easy to arrange. The property is right on the beach and the dock is right beside, making it easy to access excursions and water taxis. The rooms are clean, spacious, and come with a kitchen. The staff were very helpful and kind. The complimentary breakfast was delicious, with a lot of options. I didn’t eat lunch or dinner at the hotel, but other guests had good things to say about their meals. Would definitely stay here again!

Noise from people nearby can be clearly heard inside the condos, especially property cleaning staff. The surrounding gardens are very nicely kept but many condos are starting to look run down. Each condo owner is responsible for its furniture and equipment and it is obvious some really don’t care as much. Food is good and staff is nice!

We went to Roatan for the summer July 22nd through the 28th, it was both my daughter's and my wife's birthday. Infinity Bay and Spa Resort was fantastic for the price point. There are other ones on the island that are a lot more expensive and probably have better service, but I wasn't disappointed with the service whatsoever. Being of South American and Hispanic roots, it fit right into our itinerary. Almost everybody on the island spoke English, and it was cool because some of it was an old form of Creole from when this was once an English colony. We met some great people along the way. We did do some snorkeling, and Javier was great with that. Leonardo, I had befriended, who was Javier’s friend, hooked us up and we went out early in the morning and was just my wife and my daughter. My wife was a little scared and so he went out with her and helped her learn how to snorkel-- unbelievably fantastic. The service is a little slow, but that's OK because it's an island vibe. If you want to go there and expect five-star service then I don’t go to an island, just you know stay in the United States and go to some place where you pay like 6 times what you should normally pay. But for us, it was fantastic we took a ride with one of the local drivers who drove us all around into the French Harbor we saw people that are living there day-in day-out and it was fantastic. The management staff at Infinity Bay and Resort are great always kind and respectful--never had any issues.

Our room was not ready at the time of check in. They cleaned our room very late every day and one of the days they did not clean it at all.

Friendly, clean atmosphere.

The Hotel was in great condition. Rooms were well maintained. The staff were all pleasant and professional. The food was very good. The only criticism would be the front desk could use a little more training. Or it could have been the systems were just slow. Overall the stay was enjoyable.

Loved it

Great resort with an incredible beach setting! Friendly service, fantastic local dishes, and easy ocean access. It felt very safe with visible beach security keeping things peaceful. Would definitely come back!

The staff were very helpful and nice. Our room was nice, it was cleaned everyday and we were given fresh towels daily.

The resort was beautiful. The room was spacious. Everything was magical here. I would definitely recommend this hotel! The best in Roatan!

This hotel advertises as a 5 star hotel. It might of been 10 years ago. Right now, when you drive up to the hotel you can't even drive to the front door, they have a chain blocking the front entrance and now one is their. When you go in you see broken title on the stairs, most things are poorly maintained. The room we stayed in was 1702A, facing the pool. The pool had water fountains that didn't work, lights burned out, stray cats running around. I saw a large rodent size of a rabbit running in the garden in front of our room. You walk into your room through a sliding door, kitchen had newer refrigerator, but sofas were old and had holes. Dining chairs were stained, walls were stained, patched, chipped, and needed painting. Bed felt like they had bugs or fleas in it. We complained but nothing was done. We cancelled our 7 night stay, first night and got the first plan out of Roatan. This ruined our wedding anniversary get away.

Everyone on staff was extremely pleasant! The room was huge, the full kitchen was great to have even though we didn’t use much of it…ate at the resort & on the beach. Prices were super reasonable, the breakfast was more than sufficient. The best part…the BEACH!! I appreciated that it was a short distance to the water, the sand was soft, with no coral, shells, seaweed or coral. And when we were ready to see marine life, we just grabbed our snorkel gear & swam out a little bit to see the beautiful reef with tons of fish, a spotted eagle ray & fat puffer fish. Can’t wait to go back!!