Fantastic service, great view and good food

The lodge makes for a spectacular stay in Victoria Falls. The staff is very helpful with logistics. They provide a nice menu in the bar and in the dining room. The shuttle to town is convenient.

We loved everything about the lodge. Lots of staff around always ready to help you. Place was well taken care of and the staff were cleaning and staying on top of things all day long. Room was great, comfy bed, great shower and a wonderful view of the waterhole. Breakfast was amazing with lots of options.... even some gluten free muffins and pancakes. Beautiful place to finish our month in Africa.

This is a really exceptional hotel overlooking a watering hole in the bush where one can spend many hours watching the elephants, zebras, antelopes, warthogs etc. pass by. The room we stayed in was like a duplex apartment and was very comfortable and well appointed. The staff were super warm and friendly and were very eager to help with organising tours and just generally making your stay peaceful, relaxing and comfortable. The outdoor pool area looked like a natural pond and was a super spot to relax. We had an amazing 4 days here. Thanks

Great vulture experience

What a way to be welcomed to Victoria Falls! Last time I was here was in December 2005 and I stayed at what at the time was the epitome of luxury (Elephant Hills). The lodge exceeded my very high expectations and I will look for reasons to stay there again in the near future. The spa was top notch and I am a big spa goer all over the world.

Incredible stay and incredible staff. If there was a downside at all, it was getting a seat around the pool and having to wait for entrenched large families to vacate.

Property is nice. Location is good. It's a solid 4 star but not a 5. We arrived after 5 pm and our room was not ready. Bathrobes were not in room. Housekeeping failed to empty trash can. Nightly turndown service was a plus. Breakfast was fine.

Great overall

Guest services, restaurant staff, housekeeping and all staff we encountered were absolutely phenomenal. Professional, polite, friendly and welcoming. It was nice to be back in Zimbabwe after over a decade and to be reminded of what it feels like to be home. Shout out to the Chefs, the food was exceptional both in the main restaurant and at the spa. If Boma id part of the same chain, the entertainment and food were on the same level - absolutely too notch! Would highly recommend a stay here and I would gladly come back for more. Shout out to Louise, Ronald, Gibson, Owen, Khumbula (hotel), then Pretty, Precious, Kelly, Nokthula (Spa), and finally Busi and a very smiley other lady who came looking for me when I left abruptly (Boma).

Amazing views! Breakfast was delicious. Clean and friendly staff. You must visit!

Beautiful hotel with clean rooms, friendly staff and gorgeous views. Couldn’t fault our stay.

Staff excellent Essentially Chris at the Bar 🍸

The room was nice, staff excellent, spa amazing, waterhole view lovely

We loved the attention to detail. Everything need was considered and addressed. We give it 10 stars. The staff was amazing especially Zebulen, the rooms were luxurious, the food top notch and the views... so peaceful and overlooking the water hole with the sunset. We are planning a teip back to see it after rainy season!

This place is not handicapped accessible. I was not able to walk all the steps to go up and down to various locations even in your room you had to go down steps from the bathroom to get to the bedroom. The staff was awesome. The breakfast was great

One pays for the view at this property, which is spectacular. The rooms are tired, the service lacks finesse, food is average at best, and there was a complete lack of attention to detail and zero management presence around. Had to keep on asking for basic things like towels around the pool, which were threadbare and bleach stained. Waiters kept forgetting people’s orders etc. Way too expensive for what one gets. Members of the team who stood out, as an exception were, the driver, Steven, and Gibson at Reception. I would definitely not pay what I did, and stay here again, as it’s just not worth it, no value for money. Several other lodges around with a better product, better food, and better service. The view is beautiful though.

We had a fabulous stay - nothing was too much trouble. Thank you all 🙂

Highly recommend this hotel. Extremely nice staff always making you feel welcomed. The breakfast buffet has a lot of options. The food was great with a lot of vegetarian dishes as well. And everywhere has the view of the watering hole, you never know who you’ll see out there. Beautiful hotel!

Great!!