10:10

Great Service. Gods gift and Precious made our stay seamless. Excellent customer service

My stay at Novotel was truly excellent. From the moment I arrived, Rejoice and the front desk team made me feel welcome and ensured everything about my stay went smoothly. Their kindness, professionalism, and warm attitude made a big difference throughout my visit. The room manager was also outstanding always prompt in answering any questions and quick to assist whenever needed. A special thank you as well to Mr Samuel and Tony for always keeping my room fresh, clean, and smelling wonderful during my multiple-night stay. Their hard work was truly appreciated. A special thank you to Peace from the restaurant, who was always smiling and making sure the service was the best every single day. Her positive energy made every meal more enjoyable. Lastly, I want to recognize the hardworking lady at breakfast who freshly prepared eggs for everyone each morning. She always made sure every order was correct, and I never once saw her make a mistake. Her smile, dedication, and cheerful spirit brought happiness to so many guests and made breakfast something to look forward to each day. Overall, the team at Novotel made my stay memorable with their warmth and excellent service. Thank you for making my extended stay so comfortable I would gladly return and highly recommend this hotel to other travelers.

The hotel requires significant renovations. The rooms emit a moldy and damp odor, and the towels are well past their "use-by" dates. Upon entering the elevator, I was immediately overwhelmed by a foul stench. I realized then that I had made a mistake in choosing to stay here. My decision was primarily based on the hotel's name—Novotel. There was no internet access throughout my five-day stay. I requested a refund after seeing the poor condition of the accommodations, but my request was denied, despite having booked the hotel on the same day I arrived.

Restaurant quality need to imoroves deasricalky. 40% pf oropise menu not available. Bugfet 90% Nigerian

Nice staff

Decent place to stay. It as good on the budget and yet was somewhat classy

Hotel was nice an clean staff was ok easy access to some amenities wifi worked very well food was good an not expensive overall great place to stay

I came with a very high expectation when Novotel was recommended to me. However, I was disappointed that the facility seemed to be in average condition and some of the facilities were not operational e.g. swimming pool. I also did not like the internet speed which hindered my work which made me leave a day before my checkout date. The telecom in my room was so bad, I could barely hear the person on the other side and the buttons on the telephone did not have legible numbers. On the positive side, the receptionist was quite graceful and was willing to make me feel very comfortable. I like to specifically mention Jane who did an excellent job cleaning my room. Not to mention Precious at the restaurant who despite my many demands was gracious enough to always meet my all of my requests.

Q

This is the most quiet hotel I have stayed in port harcourt. It’s very safe and staffs are very friendly

Very safe with top notch security.

The staff was very friendly and helpful; we had great food choices and the staff was very accommodating with choices The bathrooms were clean and the linen was clean and comfortable

Please do something about the lift .

I love the Hotel and stayed there for 7nights . But please do something about the entrance door and the lift . The lift is bad and the entrance door do not function properly. Beside that I love Novotel . Looking for a hotel with best security and quite place and nice place to enjoy . Just go over to Novotel, if you are coming from oversea and want a best place for security , please go to Novotel hotel . I was surprised with the area . . Please do something about the door . Staff’s at Novotel are top notch and the staff’s are extremely polite

Nice place

I had a delightful time here!! One of the best hotels in PH I can bet. Very secure (3 levels of security checks for every car with a dog and an x ray machine for bags near the front door). In a hidden spot so there is privacy with a great view of the city. They have shuttles and a free breakfast buffet every morning with fresh fruit juice and on demand omelettes. They have a great pool and you can choose to sit outside during the day or in the evening near the pool. They have a nice bar area with plenty of drinks and a screen that shows sports. Their staff are all so helpful, professional and accommodating; from the front desk to the housekeeping staff. I was very impressed with the free wifi, air conditioning, and how quickly power was restored when it would be switched off. They also have an international card reading machine so you can use your American card with no issues!! They have tennis courts and two elevators, with a restaurant that takes orders a La carte throughout the day until the dinner buffet in the evening (you have to pay for this- usually around $11K Naira). They have American foods and tradition Nigerian foods. My room was really nice and the bathroom was so cool! It fit all my needs and blew my expectations. My only detractors are that the carpet needs to be replaced because it is worn and dirty (in the room and the hallway on the 3rd floor). I did also wish they had microwaves in the rooms or located somewhere else. I’m not sure how that would affect the

Very average..need new carpets, new cushions, better air conditioning system. Please renovate or downgrade your stars level..

Stayed one night on a weekend, not very busy, could do with a coat of paint on the outside but the inside (especially the room) is nicely renovated, clean, well maintained, mostly everything worked, service was very responsive and staff very helpful. A couple of minor gripes: the phone in the room wasn't working but this was fixed within an hour, the TV in the room was too small for a room that size, and the elevators make a slightly disconcerting squeaky noise which really should be sorted out. Overall there are more luxurious hotels in PH but this is a very good option for location I needed to be.

Best place in Port Harcourt without doubt. Cant recommend it enought - location is perfect, everything works and service is very good.