This review is about lack of communication, poor management - poor customer service. This is in no way a reflection on the beautiful Vanuatu staff at all. We unfortunately were on the island during the fire event which was an emergency event and we were moved to another hotel for 2 nights and then back to Iririki. The issue was there was no communication that a fire had occurred. No communication about what was happening - we were told to stand in a line and wait to find out where we going. We still hadn’t been told there was a fire or we were being evacuated. We were then made to pay our room tab prior to being booked into emergency accommodation. Only once our account was settled was a hotel organised. Most phone calls/emails/whatsapp messages went unanswered. No info given about returning. On return power went out again. On and off over next couple of days. Compensation was essentially refused in terms of refund of price difference from room type booked v room supplied - time wasted - cancelled arrangements/plans -lied to face to face by management. We did get offered dinner and a massage as comp but on check out this was on bill. then had to wait to speak to the manager who was on a day off to get approved again. So out of 6 days- 2 days wasted - 1.5 days of a 3 day car hire wasted - hours spent arguing with managers. Spent the best part of 4 days in tears. Great way to celebrate my husbands 60th birthday and retirement celebration.

Our spa room was a little tired however it was immaculately cleaned daily and all the staff were super friendly and helpful. Could not fault the wait staff at the bar and restaurant. Nothing was a problem.

A solid 3 star resort. Below par in a lot of things to include having mould in the rooms and poor bedding. Some of the fixtures in the bathroom were broken. We asked for a room change and still found the same issue such as broken fixture, mould and the bedding had an odour and lets not talk about the wifi. The island is beautiful thought with great staff and the food was good.

Had a wonderful stay at Iririki, the resort is beautiful and the view from our Deluxe Spa room was epic. Loved watching the sunsets from our balcony every day. The staff are so warm and friendly, food was great and so many activities included to fill the day. Loved the enormous Sunset pool and bar. Easy ferry ride across to the main island. We were sad to leave!

Clean room, nice view. Pools are clean

Aggressively average. Things here are similar prices to Australia. The bathroom smelled bad, kind of like old pee or terrible cleaning supplies. Also we ordered lunch at the pool on our last day and because they were so slow making our food (50min a burger and a wrap), we asked where it was and they hadn’t even started making it!!! We were late to our airport transfer, took another 20min to get a refund. So after all that we didn’t even get lunch! On top of that, none of the staff had any sense of urgency to help us. Shame because there’s so much potential.

All of the staff were fantastic and friendly and polite. Would definitely come back again

Not a 5 star resort. No buggies to rooms, very average breakfast lacking fruit and baked goods. Property is dated. Construction right in front of our room for the entire stay

Great resort, it's being slowly upgraded/improved and things do happen slow in this country. Overall it's a great place and so naturally beautiful.

Ocean View, friendly staff

The bathroom was not very clean, there was hair in the shower that was not mine. I was also very disappointed that the tour I booked was cancelled only an hour before it was supposed to start. I had no idea it could be cancelled. I had no time to book another tour and my entire day was turned upside down.

Excellent service, excellent room. Just a very pleasant experience overall.

Great family friendly resort.

Amazing location. There is a free ferry running all day long to a beautiful private island with prestige water. You need walk up and down hills but it's a beautiful walk. The staff is super friendly and welcoming. You will fell at home. Rooms are dated, the whole resort could do with an update. Food was pricey for what it was. Resort could hire a better chef for sure. I don't mind paying resort prices if quality is there but unfortunately it was disappointing. Overall I say it's a great place if you are looking for tranquility, nice walks, kayaking and snorkeling.

room was large staff were great meals ok drink and food staff seemed a little lost

Nice location, free ferrey

Very friendly staff

A buggy to get around the resort and more shaded areas by the beach

Friendly Staff and great location

The staff were all amazing. Very hard working and friendly. Owner/leasership feedback- supportbstaff by organising resources to wash down bathroom and bedroom shutters that we cleaned as they were very dusty Also with high price to stay, invest in new modern firnishing in Bura's ie. chairs and TVs that are more user friendly to use and dont lose internet access