Overall Ratings & Reviews Herbert Samuel Jerusalem

The hotel is central and well situated where Ben Yehuda meets Jaffa Street with excellent transport links. We found the staff to be very pleasant and very helpful (especially Tamir on reception) and check in/out was straightforward. Our bedroom was clean, good sized and well appointed. There is a warm, decent sized swimming pool in the basement and a small gym (though I must confess to being defeated by the multipurpose exercise machines!) There is a good sized lounge area on the entrance floor and an extensive breakfast available in the rooftop restaurant. There is a drinks bar in the lounge area but I would have preferred that snacks could be made available there also (I think they sometimes are). All in all, our stay here was a very pleasant experience

Great location. Accommodating staff. Nice rooms.

Hidden gem in Jerusalem. Great location, great room, very good breakfast, great view from dining room. Looking forward to our next visit.

The staff was very nice and friendly. They have a great breakfast.

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Very Good Hotel in the middle of everything. Excellent breakfast.

Literally in the heart of Jerusalem ! Everything is walking distance

Excellent food and service. Amazing location next to all the places you want to see in Jerusalem. 15 minute walk to the Western Wall.

Nice hotel in excellent location. Great place to stay in Jerusalem.

Great location

1. Did not receive the complimentary bottle of wine as promised. 2. The hotel was completely empty, yet I was told there were no available upgrades. I was assured my room was the best they had, which is simply untrue as their website clearly shows better options. 3. On the first night, I called the main office to request the heat be turned on. They said they would handle it, but they didn’t. I woke up in a freezing room and ended up catching a cold. 4. Overall, the staff’s attitude was dismissive and unprofessional, making me feel undervalued as a guest.

From the moment I arrived, I felt welcome. Beautiful lobby and great location. Easy walk to many historic locations. Breakfast on the top floor with views of the city. Superb Housekeeping!!

Great location!

Amazing, friendly staff.

Lovely

Centrally located, friendly, great cappuccino & breakfast..well priced..

Perfectly located staff very accommodating well price

Really nice hotel. Breakfast amazing. Good service. Was upgraded to a delux room with bit more space. Rare find in jlem with stunning indoor pool. Only gripe is the lack of onsite parking so had to pay externally every time. And the carpark nearby that has an arrangement (20% discount for guests) closes at 11pm so if you miss that deadline you have to go elsewhere without discount.

Clean and large rooms, good breakfast. Staff is ready to help with any problem. Excellent location

Great hotel in the heart of Jersualem. Access by car was slightly tricky, and involved a short walk, but the hotel itself was fabulous.