Really friendly helpful staff. Great rooms. I’d recommend.

We state in this hotel for a few nights and I was very impressed with the stuff who was friendly and extremely positive in all aspects. This is Africa and I learned very quickly that I have to adjust my expectations to fully enjoy what this place has to offer. Everyone was trying their best to make this stay for me and my mother enjoyable. Every stay has glitches and any of my concerns have been addressed immediately. I can definitely recommend this place even though it's not right on the beach but everything is very close. I would like to point out that this place might be not fully suitable for people with Mobility problems since the stairs to the rooms can be challenging depending on which floor you are.

Outstanding hotel in a great Stone town location

Beautiful hotel with excellent service from the staff. The hotel is nestled away inside Stone Town but we enjoyed being able to walk to the water and not being far from the sites. The hotel room was beautifully decorated. I would definitely revisit.

Proprietress and her staff were amazing. Meals superb. I was really looked after. They booked tours for me also. Would definitely stay there again

I stayed at Zanzibar Palace Hotel from June 8 to June 10 and had an amazing experience. The hotel is full of character, with beautiful Zanzibari decor and a peaceful atmosphere. The staff were incredibly warm and helpful, the breakfast was delicious, and the location was perfect—close to all the sights, yet quiet at night. A true gem in Stone Town. Highly recommended!

Great staff… bathrooms could use a refresh.. great location.. though a bit difficult to find.. overall.. outstanding value .. the staff are superb!!!

Staff very friendly and accommodating. Great location in the city of stone town very walkable. Breakfast daily. This review is based on staying in two different rooms. The Shaba was large spacious. The rosemond was small and adequate but the water pressure in the shower was very low and no privacy curtain in the window. The amount of light in the rooms are low when applying makeup or using the mirror.

The bathroom privacy is uncomfortable

Daniela was a fantastic and welcoming host. This historic, well appointed hotel will be a favorite memory and repeat visit. The food was delicious. The coffee and beds were some of the best I've had in Africa. Daniela and I had a great conversations and she arranged a prison island tour for us. It was my second trip to Stone Town and second tour. Last time it wasn't bad but this time it was a better experience. The pilot and your guide this time were far superior to the last prison island excursion.

I had a wonderful stay at the Zanzibar Palace Hotel. The owner and staff were very nice, helpful and accommodating to my needs. The breakfast was delicious and filling. I did not even need lunch and would be good until dinner. The hotel and rooms are very beautiful and authentic, I felt like a Disney princess :)

Very charming and atmospheric hotel in an old mansion in the center of Stone Town, 3-10 minutes’ walk to restaurants, Darajani Market, shops, Forodhani waterfront park and historic sites. Very clean with updated bathroom, including excellent shower, and internet and very good restaurant just for guests (nine rooms only). We stayed in Rosewood, a very small but attractive room on the 3rd floor (2nd floor for Europeans). Many stairs, no elevator. Daniela, the owner, and all of the staff are professional, attentive, helpful and friendly. We’d stay here again.

Great spot in the middle of town if your in stone town it’s a perfect central location

Very uniquely Zanzibar with an owner who goes out of the way to make you comfortable and happy. Great place to stay

The property lacks personality and an identity. Seems more like a hostel than a hotel. It’s a cool building but the decor and design is non-existent and there is little energy in the place. Location is good and the airport pick up for VIP was helpful.

Friendly and helpful staffs.

This place is authentically decorated and very charming. The room and veranda are quite spacious and very well appointed with warm personalized details like elegantly hand written tags on the hair and body care bottles. The bed is very comfortable. Daniella is incredibly helpful. I was nervous about getting lost on my way to a dinner reservation even though it was very close. The center of town can be a bit of a maze to navigate, so she had one of her staff escort me the entire way there. She also informed me that the restaurant staff would accompany me back. After dinner, I was escorted comfortably back. The breakfast is so pleasant with a varied selection of buffet items as well as prepare to order items. Oh, and they have a really nice coffee machine that can make lattes, espresso, regular coffee, etc. it was some of the best coffee I enjoyed on the trip. I am a solo traveler in my early 60’s so I regularly interact with staff to enjoy conversations. Daniela is quite engaging, a real joy to speak with. She’s never too busy to provide a suggestion or partake in a conversation. The restaurant and bar staff were just as delightful and I even shared drink recipes with one. An incredibly great stay! I would stay here again!

Too old and run down. Stairs were unsafe and not level. Bed was too high. Bathroom was tiny and old. Tv didn’t work well. I didn’t like the mosquito netting around the bed.

Great stay with awesome staff.

I've stayed in hundreds of hotel rooms across the globe of various quality and this one takes the cake for some serious malfunctions. I was prepared for unique and thought it would be a super cool place. We had the honeymoon suite. Up six very steep flights of stairs (could be charming). I had immediately asked to be shown the room. They insisted on showing us around the lobby. Seriously. I really just needed to go to pee but they had to show us the dirty couch. we make it up the 6 steep flights. Weird. They show us the bathroom. Which is up another flight of stairs and outside. It was pouring rain. Although there was a cover I peed while getting rained on. Like for real. So we leave and sightsee for a few hours. We come back and head the six flights back to our room. And we can't get in. Try unlocking it and it it kept getting relocked. From the inside. There was someone in there that kept relocking the door. Slightly off but okay. The lady for turn down service finally lets us into our own room and continues to awkwardly do not sure what. Then with us in the room she sprays crazy amounts of roach spray. Like for real. The room has a sheen of roach spray that is settling all over it and us. Completely nauseated by the smell and the process. Unbelievable. I called down and asked them to find us a cab. To be fair to the hotel I didn't complain. I just wanted out. since I didn't touch one thing I asked for partial refund. They said no. Stay at the Hyatt.