Overall Ratings & Reviews Four Points By Sheraton Cuenca

Very good

Property is nice, unfortunately they charge extra for every single thing, also they charge sales tax, they don't tell you until you make a reservation. They should be more serius about.

Very close to the mall and the breakfast was absolutely amazing

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.

Very good hotel

Good stay for family trips

Only problem dog next to me bark all night. No one did nothing.

So great, good location and excellent staff

Horrible experiencia en el hotel. El día que nos entregaron la habitación nos encontramos con unas heces en la ducha. Justo le bañaba a mi hijo y pensamos que era una mancha en la baldosa, luego mi esposa se bañó y se empezó a deshacer y se dió cuenta que se trataba de excremento. Se reclamó a la recepción y gerencia y lo único que hicieron fue cambiarnos de habitación al día siguiente por una que inclusive tenía un baño más pequeño. Al desayuno tuvimos que hacer fila para poder darnos una mesa, ya que viene gente que paga por el brunch y por lo visto los huéspedes no tienen preferencia para las mesas del restaurante.

THE STAFF WAS PROFESSIONAL.

N/a

Rooms are very comfortable and in good condition. Staff is very helpful.

Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain

Very safe nice people

The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.

Love this hotel. people very friendly Super elegant. Food 10/10. Love it

Great staff and great car service

The experience in this hotel was amazing

Ok

The best