El servicio del personal es excelente y muy amable. Una muy buena ubicación y ran seguridad. Buena relación precio-calidad.

Absolutely the worst experience. Booked via Expedia and had received confirmation from Expedia and direct from the hotel about my stay. Upon arrival (10pm) the staff could not find my booking. They were unable to contact anyone at Expedia. I was waiting for over 45 mins then after getting frustrated I raised my voice and they said they had found me a room at thier sister hotel. As it was so late at night, I accepted this alternative. Having arrived at the so called sister hotel. I discover it was not affiliated at all and was a much worse property. As it was so late, I had no choice but to stay there. I have to say as a Platinum member who travels extensively with Expedia, I was left feeling very let down by both Expedia and the hotel.

It was an easy stay

Had an amazing time !! The hotel rooms are good size, updated facilities and amazing staff. Thank you for looking after us 😀

The receptionist Francis was very rude

Very safe place, clean room, good service qnd the restaurant is very good.

Good service, rooms are very clean and perfect restaurant

Room was clean. Staff was Friendly and helpful - we left the big luggage with them for the safari.. AC needed a restart to cool the Room down but Next day it showed the error again. Breakfast was good. They change some days with ham and salmon. You have a Station for Omelett and some Fried africano Special food.

Room was clean, had some amenities (the Other Room i had show cleaner which i haven’t had in the First Room) AC didn’t work and the Technican couldn’t fix it that night so it didn’t cooled down. Shower worked only the sky shower not the handle. Elsewise the Room had enough space. Breakfast was sufficient - Chai Tea was quiet strong but you had milk and water to make it much tasty. Staff was Great and very helpful. It’s a Little Bit outside of the CBD but you have small shopping Centers around and also as a Tourist you find Souvenirs.

Every thing was good only water pressure and the temperature were bad . Be aware it’s right beside slums

Staff most helpful. Found cigarette smoke from other rooms entering ours thru the air circulation system.

People were very kind and nice, I'd like to really emphasize that. Generally speaking, Kenyan people were just very professional and kind to me. I was disappointed because I was moved to twice to different rooms because of their condition. The biggest disappointment was the quality of bath water. I specifically chose this hotel because they had a nice tub... on my third room. But then the water was brown. I wasn't going to get sick. I would have chosen other 5-star hotel. And that's the thing... I don't think it's fair for them to claim the hotel as a 5-star. Breakfast was good enough, but again, water dispenser is brown... I didn't complain about the brown bath water because I knew they couldn't do anything about it over night. Cleaning people can also do a better job. I finally got a normal looking bathrobes in my third room, but the first room didn't have any, second room had a robe ripped... they did leave me more than enough water bottles everyday and again, all of them were very pleasant. I think they need a major renovation.

Staff by a mile. Such friendly, courteous, willing to please and friendly staff. Pleasant ambiance in the hotel. Great location. Good value.

Yes the staff were good

Enjoyed my reception, clean. I had an issue with power which was fixed fast.

Staff were helpful and very polite. Room was spacious

Yes the service was way beyond expectations.

Stop over from arriving in Kenya late before heading out of the city following morning. Room clean, everything needed & comfy bed

Everything was good the staffs are nice and the room is very clean and spacious

Amazing and very friendly staff and services. Great and a wide selection of food available. Rooms are very well maintained.