Overall Ratings & Reviews The Concord Hotel And Suites

Overall service and behaviour has declined. As a gold member I am entitled for free room upgrades and complimentary late check out but none was provided to me.

I was over charged for an extra day almost double

The poor was heated which was nice. The water quality was poor (yellow from the taps) and when some of the fittings were first turned on the water gave off a very bad odour. Possible stagnation or legionella issue.

I would like to appreciate Evelyn and Nicholas at the breakfast, very courteous and excellent customer service. Thank you! Ian at the front desk was pleasant too. Good hotel to stay, I would definitely recommend it.

Great

Water from the taps feeding the bath was a deep yellow in colour. excuse given was that this was bore hole water but as a qualified plumber i could tell this was not the real reason. Little used outlets like the douche and the bath in Executive suites deep yellow and smelly due to internal pipe corrosion. Where as toilet water and shower water was almost clear where the pipes have developed a limescale protective layer. The hotel needs to flush little used outlets to prevent Legionella growth and preve t corrosion especially where metal pipework was used that will suffer from dezincification over time. Customers beware Legionella could be an issue at this hotel.

A good hotel which we’ve stayed at a few times as it’s a convenient location for us. It’s away from the hustle and bustle therefore it’s nice and quiet, if you’ve been to Nairobi before you know how noisy it can be in certain places. The rooms are a good size for the price and beds are comfortable. The hotel has everything you need for a comfortable stay but it’s not a ‘holiday’ hotel and amenities like pool and spa are there however it’s more oriented towards a business hotel than a leisure one. If you want to relax and spend time in the hotel for most of the day(s) then it maybe worth looking at other options however they are much more expensive than this one. For the price, it certainly does the job if you want a very comfortable stay whilst you’re out exploring the city and country.

Q

Friendly and helpful front desk staff. Good variety of breakfast options. Overall an enjoyable stay. I would definitely stay at the Concord again.

It was located near the area I needed to be.

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Amazing staff. What a great hotel. Super clean and friendly staff.

it is a standard kind of hotel

Liked concenience WHat I did not appreicate was the fact the they did no allow two members of my family to freshen up in the room - stating it was POLICY. A complete nonse - And we had to pay for the privilage!!!!!!!!!!!!!!!!!!!! Complete nonsense. They do not care about customer service. Its the almight dollar they worship!!!

Lovely nice clean hotel; location for us was important Breakfasts excellent room comfortable clean welcoming thank so much for making our stay so happy and enjoyable Asante Sana

This is a very nice place. My only complaints would be lack of hot water for the jacuzzi tub, outdated restaurant menus and lack of tv programs other than Indian. The staff was amazing, friendly, knowledgeable and very professional. The rooms were very comfortable and quite. I would recommend this hotel to anyone.

It was an average stay for the price we paid

Average Not worth the money

Nice, convenient

Had an amazing stay but food need to improve it’s too routine and predictable