Our visit at the Hybiscus Hotel was a superb experience. Rooms were very much clean and comfortable, the breakfast was great not to mention the Jamaican cuisine. We had a wonderful time there and we will definitely tell others about the experience there. Keep up the good work guys!!

The Expedia confirmation of my reservation stated that a deposit had been charged to my card. This turned out to be incorrect, they had just placed a hold on my card. This led to an issue on check-in when I was asked to pay the full price of the stay when I was expecting only to pay the balance. This misleading information from Expedia created an unpleasant first impression at the hotel. The hotel has old facilities, which are reasonably well maintained. The beds were comfortable and the amenities in the room, water a refrigerator, and a kettle with very much appreciated. Staff were helpful and friendly.

Room was very clean and the staff are very helpful

Friendly staff, good food and ambiance.

Location People Breakfast Beach

If I could give this “whatever this is” a negative-star rating I’d obliged. 1. Terrible Customer Service. Front desk clerk lacks professionalism and courtesy, they forget people are paying for a service and experience not your baggage from home. 2. You pay a hefty some for a wedding at the venue and they can’t accommodate a late check out, I had to get an Airbnb nearby for my wife to get ready for our wedding. 3. We decided to get their Breakfast, they up-charge fried dumpling when you want a get it in place of toast with a omelette absolutely ridiculous. 4. Cleaners come knocking on your door if you go a min over your checkout time. Absolutely mind-boggling. 5. Place is old and run down. Don’t waste your money, you can get some views with better quality and customer service don’t waste you or your family’s time.

My overall stay was very good. The breakfast was delicious, staffs were very attentive and courteous. However there was just too many mosquitoes in the rooms, no wash cloths were provided and the towels could use a softener of some kind because it was very rough on skin. Otherwise it was a nice stay.

The staff are professional. The vibe around the hotel is quiet. Room view to ocean amazing.

It worked for the purpose of quick overnight. Although the club music right behind us kept me up all night. Tiny mosquitoes or something I couldnt even see kept biting so had to wear long sleeves and long pants thru night. Jacuzzi by pool had to be turned on by front desk and never got hot although sign says supposed to be 104 degrees, 70 at best. Hard beds. A few little tiny knat type bug seen on floor. No Hot water until next day about 9am. Toilet ran all night. Staff was nice. Beautiful view from pool area. Nice complimentary breakfast menu.

Amazing breakfast ,staff were wonderful

Great location for the views and closeness to the main. Nearby are many things to do, Blue Hole, beach/water fun, Dunns Falls and so on. Staff helpful and bar with a great view made our trip wonderful.

Love this place. Will be back.

Clean rooms , friendly staff and lovely scenery, very accommodating and the foodnis very nice. I would definitely recommend here to anyone, you have to book way ahead it books out fast

Great food, views and service

Room was clean. Staff was friendly

Clean room with great view

Great room with beautiful view of the sea

Great staff & location was spot on!

Lovely room with an amazing sea view. Clean room and public areas of the hotel and beautiful gardens. Just away from the noise of the town of Ocho Rios but the church next door was a little noisy.

Stayed at Hibiscus Lodge Jan 31–Feb 2 for a family event (7 rooms total). Most staff were kind and respectful, but one front-desk employee (no name tag) completely ruined our experience. At checkout we were told to “go sit down and wait” while rooms were searched for missing items. Her tone was rude and condescending. This checkout process took 45 minutes out of our day. We were told a towel was missing and we’d be charged $3,500 JMD. I asked three times how much it would cost because I just wanted to pay and leave. Each time she dismissively said “I’m on the phone” while on her personal cell phone. I asked her if they searched the room and was told yes, everywhere, and the towel could not be found. I went to the room myself with my niece again I asked the housekeeper if she searched the whole room she said yes, my niece went into the bathroom and found the towel hanging on the towel rack. The housekeeper then apologized and said it was a mistake. This felt like an attempted scam. Back at the front desk, the same woman refused to give me the refund receipt even though I paid for the rooms, saying she got the key from my nephew so she would only give it to him. I had to take the receipt myself. Despite this woman’s and housekeepers deplorable conduct, the view was beautiful, but being falsely accused of missing items. I strongly believe guests are being targeted during checkout in a scam. Would not recommend based on front-desk conduct and checkout practices.