poor quality hotel customer service sucks

Heritage hotel needs a hugh make over. I would not recommend a long stay at this hotel. I would recommend overnight stay only.

Staff were

I paid taxes with Expedia but they wanted $3 more for taxes

Room was clean but bathroom ceiling needs to be updated and other updates would greatly improve the room. Staff were excellent.

Great spot for overnight stay in town centre close to food/ restaurants and shops. Staff were very helpful Only negative was a bit of late night music from outside bars so light sleepers should ask for room away from Main Street

The room had roaches. It was loud at nice facing the main road. Some of the staff was very rude and not helpful. I would never stay there again or recommend it to anyone. It was a very bad experience and very disappointing. I so wish we did not book this hotel. I think it should be listed as a half star hotel.

Location was good and the room was large. It seemed like there was too much space in the room, and it had a balcony. Reception was helpful and was able to assist with booking a taxi for an early flight. The bed and pillows were ok, but not exceptionally comfortable, and the AC worked extremely well. Unfortunately, none of the nearby atms accepted us cards, which made it hard to get currency and places close early, so by the time I arrived I couldn't find food and went to bed hungry.

The location in downtown St. John’s is useful for food and shopping (noting most places are closed on Sundays and holidays). Rooms are large and often have an equally capacious balcony. But the spaces are a bit run down: the towels were filthy - grey rather than white - and there was a thin rime of dirt inside the kettle and no way to clean it out. Hot drinks were off the menu. Finally, our room overlooked a bar that played live music until very late. Perhaps ask for a room facing away from the bar.

Nice room and staff

AC was very good the balcony was a plus with excellent view. The hotel needs an upgrade other than that the location was perfect, close to shopping, food, cruise, ships and the airport. The staff were helpful and courteous. The cleaners did a good job in the room.

An additional tax payment was required upon arrival.

The room was without water an entired day. Terrible

Everything is fine and the location is good. Rooms are clean but a little rundown

All though the staff was nice upon check in the hotels water failed over night leaving us with toilets that could not flush and no water for personal hygiene when I asked the front desk for bottled water to freshen up and brush teeth they were not wanting to supply use with it reluctantly they gave us a large bottle from the drink cooler in the lobby the breakfast was good but I really felt a financial consolation should have been made

The Heritage is right downtown with easy access to food and shopping. The facility is older but the rooms are large and clean.

Location

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The staff was accommodating, but the service of the amenities was sub par

Location was great. Walking distance to shops and restaurants was excellent. Staff was very friendly and accommodating. I would definitely stay here again