Great staff attitude. I'm a returnng guest, and I'm made to feel special

Pool was okay nothing overwhelming, bit on the cool side, Breakfast was excellent, good enough evening entertainment, Staff was excellent, Will def come back

Great hotel, staff and service

Very good hotel with exceptional personal service . Visit there frequently. Hotel is a bit tired and is undergoing needed maintenance and refurbishment.

The accommodations were wonderful. Ocean view room. Staff were extremely friendly and accommodating. Service was great. Food selection at buffet breakfast and dinner was extensive. Very good. Adult pool beautiful and quiet. Beach was not white sandy as we expected. Water shoes needed in ocean.

Only like the bar staff by the beach

We visited the resort with our 2 kids, came from Turkey and stayed there for 4 happy days. The resort has a vintage beauty. We arrived there early, after a long, exhausting flight, but, the hotel was full and they couldn't give us a room before 15:00. However, they were kind and sincere and tried their best to help us. We tried the main restaurant and the snacks restaurant by the pool. Breakfasts were accompanied by beautiful birds and dinners by mystical frog sounds. Food options were mostly spicy, a little different for our taste but we didn't struggle finding options, more importantly, for the kids. They were very helpful changing the listed menu item and preparing foods according to our taste. My husband once had allergic symptoms, but the staff was very helpful, and stayed alert to bring us to the hospital quickly in case of an emergency. I wouldn't say that they were extremely professional because, in a place full of coconut trees, they said they "may" provide it only after 3-4 days. The pool was perfect for kids, the sand was beautiful; while you are chilling, kids can play safe and free. The boutiques were also nice with honest sellers. We stayed in a villa, upper floor, the garden was dreamy (but saw a dead bird not taken for days). Our room was beautiful, moderately clean, bathrooms were tired, the main bed was comfy but the sofa bed was NOT. Bottled waters provided once and should be filled using fountains (kids loved it). Overall, it was a nice experience for us.

Some of the furniture in the our room was quite worn out and had some kind of dirt all across it. It looked like there was gum or something sticky on the chair so we were unable to use the desk area properly. The mirror in the desk was also quite dirty. Everything else was absolutely amazing and beds were absolutely fantastic to sleep on. Thank you for all of the amazing hospitality and all of the services that were provided.

Lovely hotel. Great location. Staff fantastic. Very polite and so helpful. Food excellent. Would go back.

At the check in we noticed the bath was dirty , we mentioned to the staff but nobody did care to come and see us , the staff in general have no clue about service so I would take off the word luxory and charge less as rooms are in need of renovation , if you want to get to flic and flac center you need to take a taxi as the road is dark with no sidewalk, taxi in the resort will accept only cash , you might wonder why.. , and they charge 6 pounds for 5 minutes drive , the beach is full of little rocks and dead corals , boats are passing by very close to the beach that almost get you if you are in the water which is not deep , the 3 star are just for the food and spa.

Stayed in renovated Magnifique room Service is excellent - staff very attentive Room and other facilities very well maintained

It was amazing. The staff were welcoming and very attentive. Certainly the best service in comparison to other Sofitel I have stayed in within Europe ans UK

The property was really nice and peaceful. The rooms were large and airy. The staff was helpful and friendly.

This is an amazing hotel ! People are here to satisfy your needs and make your trip awesome!

Food allergy was not noted. Communication was poor during the trip. Food was ok for our short stay. Would not stay beyond a few days.

I love other Sofitel properties around the world. They generally have great knowledgeable staff and really go above and beyond for the customer. I can’t say that for this place . I was unable to get any reservations at the restaurants and we were there over a week! That’s ridiculous and they should have tried to at least accommodate a beach dinner . I also was out in a bit so luxurious room when they had better rooms available. My room didn’t even have a working ac it was super hot the first night and we complained we stayed j. The room for another 3 nights. It was really difficult to get a taxi and the hotel didn’t do much to help us. Overall I would t recommend this hotel.

Lovely hotel however the buffet was a little below 5*, as were the staff clearing tables to empty plates that birds were eating off!

Nice private beach. Service in the bars and restaurants was variable. Sometimes excellent, more often slow, and occasionally overwhelmed by guest numbers. Although well maintained, the property had the feel of somewhere that needed a touch more tlc.

Nice pool, shared with kids, but no pool bar l This hotel needs renovation. Choice if restaurants limited other than buffet.

Great hotel, practical rooms, helpful staff