Room was nice clean but smaller than i believes it to be from the advertisement on Expedia
Mary Catherine
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Everything stood out. They cleaned our room more than I have ever expected, staff was super kind and helpful and the amenities were overflowing. Thank you!!
Raelene
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Clean room
Quiet location
Phil
Leisure Family
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Rooms clean, staff was great!!
larisa
Leisure Family
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Nice property, not so nice customer service.
Michele
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Excellent location, great staff, still undergoing construction in a few areas
Candace
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Newly renovated rooms. Right on the beach. Staff wonderful
Victoria
Leisure Family
4.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The suite smelled of mildew. They didn’t bring a dehumidifier until 4 days went by. Totally unacceptable for the money I paid. Upon arrival they didn’t give us any direction as to find our place or how the numbers worked or what was going on at the resort. I hope you will train your staff better. I doubt I would ever stay at this resort again.
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John
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The Phoenix doesn't disappoint. Our room had just been refitted and was spotless. The staff is always there to help.
Jason francis
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Rooms were clean, grounds were clean. Food qas great
jerome
Friends and Family Family
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Very nice property
Thomas Anthony
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Room was a little musty and we’re switched to a better room. Everything was amazing about this trip.
Heather
Leisure Family
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The room was clean, food was good and beach was beautiful. However, there was construction 5 days a week which was not on any web site when we were booking.
David
6.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Yes room was 5 star but the beach water was just par. Water was murky.
Noelle
Leisure with Partner
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Save your money and go to an all inclusive resort instead
Lori
6.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
There was a “service charge” put on every tab but then a gratuity was also expected of 18-22% in addition. No one could really tell us what the service charge was for we will not be staying at Divi again until this is figured out and we are given an answer about the fee.
Igor
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Beach, staff
joanne
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Staff is friendly, very clean room, beautiful view and the swim at bar is so fun
Elizabeth
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
This is our third time here and as always it was amazing!