8.1
Very Good
From 296 reviews
Provided by travellers on
Cleanliness

7.8

Room Comfort

8.0

Meal

7.9

Location

8.4

Service and Facilites

8.0

People often mention about Hotel 99 Sepang @ KLIA
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Bedroom (15)
Bathroom (12)
Staff Friendliness (11)
Ambiance (9)
Accessibility (8)
Check-in/out Time (8)
Distance to City Center (7)
Surroundings (7)
Room Space (7)
Hotel Area (7)
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Traveller Reviews Hotel 99 Sepang @ KLIA

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Customer reviews
M T A. A.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
It was very unfortunate that when I entered the room, it was still not packed even though it was already past 3:00 pm. I had to wait quite a while to get into the room after a long journey.
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Accommodation's Reply
23 Sep 2025
We apologize for the unpleasant experience during check-in. Thank you for your patience, this feedback will be taken into consideration for improvement.
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R***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
My choice is because it is quite close to Klia, which takes only 10-15 minutes to drive. Near the hotel there are also many restaurants and grocery stores that make it easy for us to get food and other items.
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Accommodation's Reply
08 Sep 2025
Thank you for sharing your experience. We are glad that the hotel's location near KLIA and the nearby restaurants and retail facilities made your stay easier.
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S***o
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 4 week(s) ago
Just entered the hotel and was given broken glass and the hotel, how come when it rains the room can flood and the sink can flood outside the room and if it rains the room on the 2nd floor can also flood and the hotel is wet and everyone complains about the wet trash, who cares? The hotel is winning, there are lots of people selling food around it.
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2 people find it helpful
Accommodation's Reply
04 Sep 2025
We’re sorry to hear about the issues you experienced with the cracked glass, flooding, and clogged sink. Your complaint being unattended is also noted. We appreciate your feedback and will work on improvements.
N***h
icon-Medical
Medical
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
Check-in time is 3pm. We waited in a very hot hotel room without air conditioning, especially in very hot weather outside. An Indian female staff member was very unfriendly to customers. We stayed on the first floor. Along the way to the room, the smell of cigarettes was very strong. The passage to the room was very narrow and there was no ventilation, and this was the reason why the smell of cigarettes did not want to go away. It felt cramped to breathe. When we got to the room, the smell of cigarettes was getting stronger. Maybe because of the poor ventilation in the hotel. We slept all night with the smell of cigarettes that did not want to go away, when we entered the bathroom, the smell of cigarettes was very strong and the room was full of mosquitoes. I DO NOT RECOMMEND THIS ACCOMMODATION TO FAMILIES WITH CHILDREN AGE 19 AND UNDER, ESPECIALLY THOSE WITH BABY. Hoteliers should not just look for profit. Improve the quality of service, improve the behavior of the staff, and upgrade the rooms to provide comfort to customers. Thank you
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2 people find it helpful
Accommodation's Reply
21 Aug 2025
Thank you for your very detailed feedback. We apologize that your experience was not as expected. We are taking stricter measures to ensure that the no-smoking policy is fully adhered to in the hotel's guest rooms and corridors, including improving ventilation to make guests more comfortable. The management will also re-evaluate the level of service provided by the staff to make them more friendly and professional. We appreciate your suggestions for improving the facilities and cleanliness, and these will be given serious attention so that guests can have a better experience in the future.
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Yatno L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Good place for a transit moment. Well recommended.
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Accommodation's Reply
07 Aug 2025
Thank you for your kind feedback! We're glad to hear it was a good transit stay and truly appreciate the recommendation.
N***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and very helpful at check in.
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Accommodation's Reply
04 Aug 2025
We are glad to hear that you were satisfied with the friendly service from our staff. Thank you for your feedback.
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C***f
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Excellent service. Comfortable, with a driver to take you to the airport. Cool air conditioning, hot water, and an elevator. Fun, safe, and affordable.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Thank you for the perfect rating! We are glad you were satisfied with our service, facilities provided, and airport service. It is great to hear that you had a comfortable and enjoyable experience. See you again on your next visit!
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Syaiful A. Z.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The facilities are really good, quiet and comfortable to rest. Overall, it is recommended.
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Accommodation's Reply
08 Jul 2025
Thank you! We are glad you were comfortable and satisfied with the facilities provided. See you again!
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S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 13 week(s) ago
Dirty mattress makes you itchy and dirty bathroom
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Thank you for your feedback. We apologize for the unsatisfactory condition of the bed and bathroom. We will take immediate action to improve it.
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S***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
The staff is friendly and helpful, they even helped us order a Grab. The location is very strategic, close to shops, lots of food and restaurants, even a mall. Just walking distance. On the right and left there are 24-hour minimarkets and pharmacies. Very suitable for transit before going to the airport.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Thank you for your positive review. We are very glad that our staff was helpful and that you enjoyed the strategic location with various amenities around. We look forward to welcoming you back in the future.
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I***m
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 18 week(s) ago
Strategic location. The room is ok, but the cleanliness is not satisfactory, the water heater and glasses are dirty, the bathroom is dusty, the exhaust fan does not work.
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Accommodation's Reply
04 Jun 2025
Thank you for your feedback. We apologize for the lack of cleanliness and comfort of the room you experienced. We will immediately take action to improve the matter. Thank you for helping us improve the quality of our service.
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Marcel D.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 18 week(s) ago
Nice location close to the airport, many resto's and a mall within 5 mins walking. Nice room, good ac, very nice warm shower. Inhouse airport transfer possibilties
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Accommodation's Reply
29 May 2025
Thank you for your positive feedback. We’re glad you enjoyed the convenient location, comfortable room, and our warm shower. We’re also happy the airport transfer service was helpful during your stay.
H***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Not as good as the photos, but worth it.
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1 people find it helpful
Accommodation's Reply
22 Apr 2025
Thank you for your feedback. We value your opinion and will continue to strive to improve your stay experience in the future. We look forward to welcoming you back again.
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F***e
icon-Transit
Transit
icon-origin-TRAVELOKA
5.7
/10
Reviewed 27 week(s) ago
the room is very dirty, lots of dust and spider webs, the bathroom is dirty on the glass and corners, lots of stains that make you disgusted, the color of the towel is brown even though it should be white. The hotel environment is also dirty and not kept clean, honestly very disappointed staying here, want to get out as soon as possible.
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Accommodation's Reply
03 Apr 2025
Thank you for sharing your feedback. We apologize for the unsatisfactory experience you had. Cleanliness is our top priority, and we will immediately look into the issues raised regarding the cleanliness of the rooms and the hotel environment. We appreciate your feedback and will strive to improve our services to ensure guest comfort in the future.
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Nisa A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
It was fun staying here, as soon as we arrived we were helped to lift our suitcases and were served in a friendly manner and the room was clean, fragrant and comfortable, suitable for travelers who have an early morning flight, so if you go to the airport it is very close and you won't be late.
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3 people find it helpful
Accommodation's Reply
04 Feb 2025
Thank you for your review! We are happy to hear that you were satisfied with our friendly service and the comfort of the room. We are also grateful that our location close to the airport made your travel easier. We hope to welcome you back in the future!
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Muzakhir b. a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
Comfortable place, all facilities are there, comfortable and good hotels, lots of places to eat
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Accommodation's Reply
04 Feb 2025
Thank you for your positive review! We are happy to hear that you enjoyed the facilities at our hotel, and our location close to shops and restaurants. We look forward to welcoming you back in the future!
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H***e
icon-origin-TRAVELOKA
6.0
/10
Reviewed 36 week(s) ago
The bed is dirty when checking in then I request the caretaker to change the bed sheet for me. At first, they told me they already tidy up the room, but I insist to change the bed sheet. The bath room also doesn't look clean.
2 people find it helpful
Accommodation's Reply
23 Jan 2025
Thank you for your feedback. We sincerely apologize for the issues you faced with the cleanliness of the bed and bathroom. Your experience does not reflect our usual standards, and we’ll ensure the housekeeping team takes immediate action to improve. We appreciate your patience and hope to provide you with a better experience in the future.
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 36 week(s) ago
According to the price. Clean bathroom. The environment has many culinary.
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1 people find it helpful
Accommodation's Reply
20 Jan 2025
Thank you for your review! We're glad to hear that you found the bathroom clean and appreciated the variety of culinary options nearby. We aim to provide great value for the price and hope to welcome you again soon!
Fivi S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
Good, very good good good good
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Accommodation's Reply
15 Jan 2025
Thank you for your rating! We're pleased to know you had a positive experience. We look forward to welcoming you back in the future!
D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
good choice for transit hotel and especially it takes 15-20 mins away from KLIA2. They will ask you for VAT hotel when you are check-in. very strategic to find money changer, foods and groceries.
1 people find it helpful
Accommodation's Reply
13 Jan 2025
Thank you for your great review! We're glad to hear that our hotel was a good choice for your transit and that you found the location convenient, with easy access to money changers, food, and groceries. We hope to welcome you back soon for another comfortable stay!
Number of reviews per page
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