Grand Mutiara Hotel Puncak

Explore Grand Mutiara Hotel Puncak
8.5
Very Good
From 473 reviews
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Cleanliness

8.2

Room Comfort

8.3

Meal

8.4

Location

8.8

Service and Facilites

8.6

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Staff Friendliness (39)
Accessibility (36)
Bedroom (36)
Room Space (33)
Check-in/out Time (29)
Ambiance (28)
Surroundings (27)
Bathroom (27)
Hotel Area (26)
Distance to City Center (23)
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Traveller Reviews Grand Mutiara Hotel Puncak

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40
Customer reviews
a***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
The mattress was super hard, making my back hurt. There were no amenities. The floor was full of sand and hadn't been swept.
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faisal r.
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 week(s) ago
Roadside location, close to Indomaret, Padang restaurants, and food stalls. Easy access by car and motorcycle. Nice rooms, cool air conditioning, and no traffic jams.
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R***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The room was clean enough, but the sheets were a bit smelly. The swimming pool was okay. There were plenty of vendors, so you didn't have to worry about finding food. For a budget hotel, it's still okay.
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Verified Traveler
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Leisure
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9.7
/10
Reviewed 6 week(s) ago
The hotel staff were friendly and helpful, bringing towels and using the TV handle to find the right channel. Check-in was also hassle-free. Thank you.
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2 people find it helpful
N***i
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, spacious parking, close to the minimarket, no fear of starving inside because many food vendors enter the hotel area. The only downside is the room I booked was dirty like termites, and the wardrobe I got only had one door, the other one was missing. It's not a problem, it's just unethical, please fix it later.. Then there is no water heater, only given a thermos, and even then the inside is dirty so it's not used, only using the dispenser in front (outside the room). Actually, for the price of 260 it's quite worth it, only the tidiness needs to be improved.
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H***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The staff is communicative, friendly, when I experienced the problem of wrong check-in date, because when booking via app suddenly and in a hurry so I didn't focus on the visit date, and when I was at the reception the staff immediately called here and there for the rescheduling process & directed to reschedule via the app until it was finished, initially given a room on the 2nd floor but I requested for the front 1st floor, without giving any reason the staff already understood & knew because I brought a toddler. For comfort, the room is really okay, cold AC, functional TV, clean bathroom, safe water heater, spacious parking, the minus is that there are many Wi-Fi servers but it's a bit slow, the note is that room 12A has a sliding wardrobe door broken on one side.
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Y***y
icon-origin-TRAVELOKA
9.2
/10
Reviewed 7 week(s) ago
The only downside is cleanliness.
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 12 week(s) ago
The downside is there's no toothbrush and toothpaste, the AC isn't cold enough... These are the only things that are lacking.
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2 people find it helpful
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 19 week(s) ago
Many things need to be repaired. The bathroom equipment is incomplete.
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3 people find it helpful
A***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 19 week(s) ago
The shower water is not hot, the room is dusty
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1 people find it helpful
A***h
icon-origin-TRAVELOKA
5.3
/10
Reviewed 20 week(s) ago
The room was not very clean, there were lots of spider webs, no toiletries were provided, the car was washed but they asked for payment, lots of vendors entered the hotel area, my first experience was not very satisfying.
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1 people find it helpful
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
If possible, renovate it immediately to make it even cooler.
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2 people find it helpful
K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 23 week(s) ago
The bed was full of ants, the bathroom was full of spider webs, the room was full of hair and dirt, as if it had never been cleaned.
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3 people find it helpful
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
The hotel staff is quite friendly, the room is also clean and tidy, the bathroom is also clean, but the water heater is not working. The hotel is easy to enter the alley, but not far from the main road, so it is not noisy, food vendors are also allowed to enter the hotel yard, so it is nice to be able to buy food or snacks in front of the room, vehicle parking can also be parked in front of the room. Get 2 bottles of mineral water and bath soap, 2 bath towels are also provided, if you want to make coffee or hot tea, hot water is available in the room lobby gallon, 2 cups are provided. Disappointed with the wifi, when checking in, they were given a paper with a list of several wifi in this hotel, but none of the wifi was active, when asked to the hotel, the answer was that there was a problem, but from check-in to check-out, I didn't feel like using the hotel wifi. There is a swimming pool for children and adults too, for the swimming pool area, maybe there needs to be repairs and cleanliness improved again. Thank you
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3 people find it helpful
i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
All staff are friendly, mineral water is provided but no other compliments such as tea, coffee, sugar, toilet amenities are only soap and towels, there is a regular kettle but not an electric kettle and there are no glasses, hot water is provided in a dispenser but it is outside the room for sharing with other rooms, overall the room is clean, only hot water for bathing sometimes works sometimes doesn't, the location is also strategic and there are many sellers who enter the hotel area so you don't have to worry if you want to snack, the swimming pool is also clean
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1 people find it helpful
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 41 week(s) ago
No trash can, no tissues...flat mattress, dirty room...dead AC in room 101 The hotel is poorly maintained.
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3 people find it helpful
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 44 week(s) ago
The hot water isn't working in room 17. Please fix it. I've stayed here many times, but yesterday the hot water wasn't working. Thank you.
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3 people find it helpful
M***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 45 week(s) ago
Overall, for this price, the facilities are good, but there are a few shortcomings: there are no doormats or trash cans in front of the entrance, and there are no coffee, tea, or sugar sachets either😁😁
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2 people find it helpful
M***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 45 week(s) ago
Friendly staff, safe area, parking in front of the room, closed needs to be replaced with a new one
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2 people find it helpful
w***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 45 week(s) ago
The location and room are nice, but there is no water heater or dispenser outside the room, so it's difficult to get a warm drink. The staff is friendly and the room is clean and comfortable, suitable for families.
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2 people find it helpful
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