Kapok, First & last stay here. I ordered from November 6, 2019 to stay on December 31st. 2019. As soon as I arrived on 31 December 2019, there was no receptionist, only security said that the rent of the apartment here was private, I was told to call the person directly, I wa the number of the person listed on the traveloka invoice, said Ms. the guard of the apartment there was no book a / n I, the bookings from November have been canceled, because the prices are not right, they asked for proof of payment, as soon as I showed them, my sister said she would call an online agent. I also called the online agent cs, they said my order was active, they said they would find a solution & would call me again 15 minutes later, which turned out I wasn't telephoned again. Ma'am the apartment guard asked what the results were, I said by the traveloka I was told to wait & be contacted in 15 minutes, I said I did not receive cancel or refund information from the traveloka. An hour later, my guard at the apartment seemed to resignedly say, "sir, sir, what clothes will I pick up, then I will be picked up & they will only give 1 key (I ordered 2 rooms), another key will be delivered about 2 hours later. At 9 pm the new traveloka called to apologize and asked "did you get a room" and I was told to explain the chronology to them & they apologized the next day, at 11 noon the guard of his apartment had been told to be sent out because it was already checked out , disappointed & give up is to stay here, for online agents, I don't know ..