L***E
Staycation
8.8
/10
Reviewed 4 week(s) ago
I stayed here for two nights. Overall, everything was good, except for the extremely strong smell in the lobby. I don't understand if you realize that most guests are bothered by the "room spray" you use in the lobby. It's a 4-star hotel, but there's no staff at the entrance to help guests carry their luggage up to the lobby because there's a long flight of stairs from the sidewalk to the lobby, almost a whole flight of stairs. The staff didn't seem to know how to help guests with their luggage. This might be because you're too busy... but I don't think this policy and way of working is up to 4-star standards.
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