Citadines Balestier Singapore

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9.0
Exceptional
From 35 reviews
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Cleanliness

9.3

Room Comfort

9.3

Meal

8.7

Location

9.0

Service and Facilites

9.0

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Traveller Reviews Citadines Balestier Singapore

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Customer reviews
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Ruth L. R. T.
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Medical
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8.5
/10
Reviewed 1 week(s) ago
Always happy to stay here, highly recommended especially for those who would like to stay in Novena area.
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Accommodation's Reply
26 May 2026
Dear Ruth L. R. T., Thank you very much for taking the time to share your kind feedback regarding your recent stay at Citadines Balestier Singapore. We are truly delighted to know that you are always happy to stay with us and that you would highly recommend our property, especially for guests looking to stay in the Novena area. Your continued support and positive recommendation mean a great deal to our team. It is always a pleasure to host you, and your encouraging comments serve as great motivation for us to continue delivering high standards of comfort, service, and hospitality for all our guests. We sincerely look forward to welcoming you back again to Citadines Balestier Singapore for another enjoyable stay in the future. Warm regards, The management of Citadines Balestier Singapor
Verified Traveler
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10.0
/10
Reviewed 12 week(s) ago
Comfortable apartment, good facilities and very suitable for families.
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you very much for taking the time to share your kind feedback following your stay at Citadines Balestier Singapore. We are delighted to know that you found the apartment comfortable and enjoyed the facilities available. It is especially rewarding to hear that the property was suitable for families, as we strive to create a welcoming and convenient environment where guests of all ages can feel at home. Your encouraging comments are greatly appreciated and will certainly be shared with our team as motivation to continue delivering pleasant and memorable stays for our guests. We sincerely look forward to welcoming you and your family back to Citadines Balestier Singapore in the future. Warm regards, The management of Citadines Balestier Singapore
Verified Traveler
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10.0
/10
Reviewed 13 week(s) ago
Strategic location, directly in front of the bus stop, close to hawkers and traditional markets.
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Accommodation's Reply
04 Mar 2026
Dear G***t, -- Greetings from Citadines Balestier Singapore. -- Thank you for your wonderful review and for awarding us a perfect rating following your recent stay. -- We are truly delighted to learn that you enjoyed our strategic location and found it convenient being directly in front of the bus stop, with easy access to the surrounding hawker centres and traditional markets. -- Our location in the vibrant Balestier precinct allows our residents to experience the rich heritage, local flavours, and everyday charm of the neighbourhood while remaining well connected to other parts of Singapore. It is most rewarding to know that this added positively to your overall experience with us. -- We sincerely appreciate your kind support and are very pleased that you had an enjoyable and comfortable stay. All of us look forward to welcoming you back for another pleasant visit in the near future. -- We are at your service and we wish you well. -- Kind regards, -- The management of Citadines Balestier Singapore
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Ruth L. R. T.
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Medical
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9.4
/10
Reviewed 15 week(s) ago
Since I’m in Spore regularly for chemo treatment, I find this hotel as a very convenient choice. My husband and I always stay in one bedroom premiere and it’s always good. Spacious, I could prepare a special meal for him, I can wash since there’s a washing machine in the room, and we can welcome family and friends who’s visiting us since we have the living room. So everything’s good, I would highly recommend this hotel. Also for small family with kids, the hotel has a very nice not too big swimming pool.
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Accommodation's Reply
19 Feb 2026
Dear Ms. Ruth L. R. T., Warm greetings from all of us at Citadines Balestier Singapore. Thank you for your heartfelt review and for continuing to choose us as your preferred residence whenever you are in Singapore for your medical treatments. We are truly honored by your trust and deeply appreciative of your loyalty. It means a great deal to us to know that our one bedroom premier apartment consistently provides you and your husband with the comfort, space, and convenience you require. We are especially pleased that the fully equipped kitchen and in room washing machine have been helpful in supporting your daily needs, and that the living area allows you to comfortably welcome visiting family and friends during your stay. Creating a warm and supportive home environment for our guests, particularly during important and sensitive times, is something we value deeply. We are also glad that you enjoy our swimming pool facilities and find them suitable for families with children. Your kind recommendation is sincerely appreciated and serves as wonderful encouragement to our entire team. Please know that we remain committed to ensuring each of your stays is as comfortable and seamless as possible. We look forward to welcoming you and your husband back, and we wish you continued strength and well being. Warm regards, The management of Citadines Balestier Singapore
Hieu B.
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9.4
/10
Reviewed 28 week(s) ago
Convenient location, just steps away from the bus station. Room is fully equipped, staff is also very friendly.
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Accommodation's Reply
21 Nov 2025
Dear Hieu B.,-- Thank you very much for choosing to stay at Citadines Balestier Singapore and for taking the time to share your thoughtful feedback.-- We are delighted to hear that you enjoyed our convenient location, just a few steps from the bus station. Easy access to public transportation is one of the strengths of our property, and we are glad it contributed positively to your stay.-- It is also wonderful to know that you found your room fully equipped and well suited to your needs. We work hard to provide a comfortable and practical living environment for all our guests, and your recognition means a great deal to us.-- Your kind words about our friendly team are sincerely appreciated. Our staff strives to create a warm and welcoming experience, and it is very encouraging to know that their efforts made your stay more pleasant.-- Thank you once again for sharing your experience. It was our pleasure to host you, and we look forward to welcoming you back to Citadines Balestier Singapore for another enjoyable stay. Warm regards, The management of Citadines Balestier Singapore
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Ruth L. R. T.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 35 week(s) ago
I always stay in this hotel, my husband has been doing treatment in Novena Specialist Clinic. So it’s very convenient for us. This hotel is surrounded by good food. A Vietnamese small resto right beside the hotel, Balestier Bakuteh is just around the corner, and Whampoa hawker center is somewhere across the street. Awesome. Not only that, the hotel is very clean. They have a small kitchen in each unit, so I can prepare meals for my husband.
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Accommodation's Reply
29 Sep 2025
Dear Ruth L. R. T.,-- Thank you very much for your continued loyalty to Citadines Balestier Singapore and for sharing your kind feedback.-- We are very pleased to know that our hotel’s convenient location has provided ease and comfort for you and your husband during his treatment at Novena Specialist Clinic. It is wonderful to hear that you have enjoyed the variety of dining options nearby, including the Vietnamese restaurant beside the hotel, Balestier Bakuteh just around the corner, and Whampoa hawker centre across the street. Singapore’s culinary delights are indeed a treasure, and we are glad you have been able to experience them so conveniently.-- We are also delighted that you appreciate the cleanliness of our hotel and the small kitchen in each unit, which allows you to prepare meals for your husband. It is very important to us that our guests feel at home and supported during their stay.-- Thank you once again for your kind words and for choosing to stay with us regularly. We look forward to welcoming you and your husband back to Citadines Balestier Singapore in the future.-- Warm regards, The management of Citadines Balestier Singapore
R***n
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Medical
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9.1
/10
Reviewed 57 week(s) ago
The hotel staff is friendly, close to the bus and right in the city center so there are less food spots around, etc. However, to get to all areas it only takes 15-30 minutes by bus.
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Accommodation's Reply
03 May 2025
Dear R**n, -- Greetings! -- Thank you for taking the time to share your feedback following your stay at Citadines Balestier Singapore. -- We are pleased to hear that you found our team friendly and appreciated our serviced residence's convenient location, especially the easy access to public transportation. -- While the immediate area may offer a quieter selection of dining options, we are glad to know that the excellent bus connectivity allowed you to reach various parts of the city within a short travel time. Your observations are valuable, and we will continue to explore ways to enhance our guests’ experience, including sharing more information about nearby food and lifestyle options. -- It was a pleasure having you with us, and we look forward to welcoming you again on your next visit to Singapore. -- We are at your service, and we wish you well. -- Kind regards, -- The management of Citadines Balestier Singapore
Leonardus N. W.
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10.0
/10
Reviewed 63 week(s) ago
Strategic and clean, safe, close to everywhere.
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Accommodation's Reply
18 Mar 2025
Dear Leonardus N. W., -- Greetings from Citadines Balestier Singapore! – Thank you for your valued support for our serviced residence. We are delighted you had a great stay with us and that you found our location with easy accessibility to many eateries convenient and to your liking. --- With your experience staying with us, all of us sincerely hope our serviced residence will now be your go-to accommodation whenever you are back in our city-state. -- Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence. --- All of us earnestly look forward to welcoming you back. --- We are at your service, and we wish you well. -- Kind regards, -- The management of Citadines Balestier Singapore
willy s.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 165 week(s) ago
It is a nice hotel/serviced apartment except checking out is disaster. It is close to a big food court and fairprice is within walking distance. The room has a nice stove, cooking equipments, a microwave and a big fridge. My kids also love the pool and the playground. However, checking out is a nightmare if you try to check out early in the morning (4 am in my case). I went to the reception office with my luggage at 4 am and it was locked with noone inside. Because I was in a hurry, I decided to just leave the hotel for the airport. However just for courtesy I called the hotel with my cellphone on my way to the airport. I was asked to return the key to the 1st floor (I was confused in the 1st place because there was nobody in the 1st floor). I then asked the taxi to turn around half way on my trip to the airport. A staff waited for me outside the 1st floor to collect the key from me. This is just a bizarre, expensive and stressful checking out experience all around which ruin my schedule.
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2 people find it helpful
Accommodation's Reply
07 Apr 2023
Dear Willy Suryanto, Greetings. We are truly sorry for the inconvenience and disappointment caused to you by our check-out process when you and your lovely family left our property at approximately 4:30PM when our Guest Service team was not operating between the times of 11:00PM and 07:00AM. ---- As communicated with you in our response to your post-stay survey, we humbly admit there were shortfalls in our Security team member’s service and our current processes. Following your feedback, we would like to assure you our management will be reviewing our current practices and processes for improvements and all of us sincerely hope this inopportune experience you had will not deter you from staying with us again. ---- We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you and recover your trust in our serviced residence and service. Thank you. ---- Kind regards, The management of Citadines Balestier
Anggreini
icon-origin-TRAVELOKA
8.5
/10
Reviewed 213 week(s) ago
Citadine balestier room is exactly like in the pictures. All the equipment are new and working well. The bed and pillow are very comfortable, the rainshower is nice, the shampoo, conditioner and bath soap provided. Hair dryer is of good quality. Kitchen provided with 3 different pot and pans of good quality. Sink, and dishwasher soap provided. Everything is nice in this place. The deco & furniture are of good quality and modern. The only minus point is the housekeeping isn't well maintain as dust could be seen in all the corner of the furniture and floor, inside drawer and cabinet. When the housekeeping come and clean our unit, she only clean the bathroom, do the bed and vacuum the floor very quickly. No wiping or moping. Location wise, the bus stop is right in front of the apartment. To take MRT, we need to take bus as it is 4 bus stop away. Foodies are around 15 minutes walk to many restaurant and food court.
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5 people find it helpful
Accommodation's Reply
16 May 2022
Dear Anggreini, Greetings from your friendly team at Citadines Balestier Singapore and thank you for choosing our serviced residence. We are indeed thrilled to learn you had a pleasant stay with us and that you find our location with easy accessibility to many eateries and shops convenient. We sincerely apologise for the lacklustre cleaning of your apartment, and we assure you our Housekeeping Manager shall be counselling her team member concerned and ensure the corrective works are being carried out. --- We hope the slight detraction in your recent stay with us will not deter you from returning to stay with us again as we shall improve in the areas we lack. It has been our great privilege and pleasure to have been of service to you and we look forward to being of service to you again soon. Thank you. -- Kind regards, The management of Citadines Balestier Singapore
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Jayden
icon-origin-TRAVELOKA
8.5
/10
Reviewed 249 week(s) ago
Very good hotel. With all the pot, utensils available in the room for cooking. Just need to wash everything before you use it: pretty dirty for some of the items probably due to long time no one using it.
1 people find it helpful
Seah Z. C. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 254 week(s) ago
Had a great experience staying here! The staff was really friendly, and the room was in great condition. The location of the place isn't too bad, with a restaurant downstairs and a mart that was very well stocked and surprisingly had a good range. Just opposite there's ABC if you'd like some Indian cuisine or supper feels, and a ntuc 10-15min walk away. The Kitchenette was well equipped with pots, pans and everything you would need to cook a meal, you just need to bring your own ingredients! The mart downstairs did provide lots of options to cook for your stay. Would definitely come back here again for a longer staycation!
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1 people find it helpful
Shaifullah B. S.
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9.7
/10
Reviewed 261 week(s) ago
Excellent apartment hotel. Great service from Maryanne. Also the rooms are good. Will come back again!
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Kwa W. L.
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10.0
/10
Reviewed 262 week(s) ago
easy check in and check out process.. and it is quite near to some market.. if no covid best.. I can eat all the nice food at the market... now can only taobao back to eat..
2 people find it helpful
Dwi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 331 week(s) ago
Very pleasant, friendly staff, clean place
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1 people find it helpful
KK
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Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 334 week(s) ago
Accommodation according to what is in the picture. Rooms are quite spacious & very clean. The decoration arrangement is also pleasant, and the facilities are complete. The kitchen set is also quite complete. Plus, we can get a lot of air circulation because the window can be opened, including in the bathroom. There are also quite a lot of storage rooms and glass with a large size. Although it is quite far from the MRT, but right in front of the hotel there is a bus stop which is very helpful so it's not a problem. quite close to a small mart. Very satisfied staying in this apartment and certainly if I go to Singapore again I will return to stay here.
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1 people find it helpful
Michael F.
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Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 344 week(s) ago
Citadines Balestier Singapore is a serviced apartment with a quite strategic location, only 10 minutes from Newton MRT Station and 20 minutes from Orchard Road using bus as you can find a bus stop right in front of the apartment. You don't need to worry about finding food, because this hotel is close to Whampoa Market Food Court and it only needs 1-3 minute(s) walk to reach the convenience store, such as Cheers and 7-Eleven. Citadines Balestier Singapore aparthotel has only been operating since September 2019; therefore, every furniture is still in its best condition. The room is pretty spacious and it has kitchen equipment ready to be used. You don't have to be worried about storing your carried items because you can find a lot of things you can use as storage in the room. However, there are only 3 days of housekeeping service per week because this is an apartment. Drinking water is always ready at the lobby and it's free flow for the guests, though you can always drink from the tap. The hotel staffs are very helpful during the check in and check out process. The only thing lacking for us is because the bed is rather small as it is only queen size (160x200cm). We would feel more satisfied using a king size bed; but overall, we are very satisfied during our stay in this aparthotel and we would definitely stay here again during our next visit to Singapore. Thank you!
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4 people find it helpful
vonny parlina
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 347 week(s) ago
it is very nice and clean apartment.
2 people find it helpful
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