Good

Hotel is old, but the staff were friendly.

Like: Staff were mostly helpful, mini fridge, Wi-Fi Dislike: Smelly (stale smoke) rooms, very noisy, and questionable practices ongoing throughout the night

My stays was excellent

Booking this hotel was the biggest mistake I have made

فندق متوسط لا يستحق المبلغ٢٠٠ ريال المكيف ضعيف ليس قوي الثلاجة لا تبرد نهائيا الموظفة الفلبينة متغطرسة لا يصلحوللعوائل

The bed sheets had a cigarette hole and did not appear to be clean. The walls were dirty. The room was not cleaned during the time I was there and I only found out at the end of my stay that for security reasons, they only clean rooms when a guest is in the room. In any case, the room was dirty at check-in.

All I wanted was an alarm call. Beyond them.

Small room and old

Horrible check in experience! Even though I booked and paid online, the receptionist asked me to pay at the property. I had to wait for his manager who only shows up at the hotel at 10 PM, to check on this issue and later tells me payment was already made online. Wasted so much of my time on this. And I don’t even want to begin with the cleanliness of the rooms, there were cockroaches all over and also the rooms had a very weird smell.

Relaxing

Rooms are old and smell the smoke.

The Hotel is in a very bad part of town. The Desk staff were very friendly and polite. There were NO SMOKING signs all over the Hotel, but some of the other staff were smoking as well as the guest. The Night Clubs are very loud, you can not sit in any of them and enjoy the atmosphere. There is NO restaurant in the Hotel so you have to use room service. overall I would not return to this Hotel. 1 STAR

Old hotel in scetchy neighborhood. It smelled like smoke throughout even though there were no smoking signs. ALL the bars and restaurants sucked! Music was played way too loud in clubs! Will stay in Juffair next time.

The Baisan was quite disappointing all the way around. It’s an older hotel, for one, and definitely needs a face lift, but mostly we were disappointed in the service. We asked for a non-smoking room and were given a smoking room. We were told that once the air conditioning kicked in, the smoke smell would go away. Not!! There was an ashtray in that room, which would encourage smoking, and there was also an ashtray in the room we finally agreed upon, so I don’t think they have any true non-smoking rooms. The next morning we wanted to send out laundry and followed hotel instructions - fill out the laundry list, put the clothes in the laundry bag, leave laundry on the bed and hang out door sign saying “Please pick up laundry”. Not only did they not pick up the laundry, they didn’t even make up the room. We got back to the hotel at 8pm after a long, hot day touring and then had to wait for our room to be made up. During the 4 days we were there, we never got clean glasses, we had to call housekeeping to get toilet paper and Kleenex. Housekeeping seemed to be sleeping on the job. The location was okay - near the National Museum - and we never felt unsafe. But even though the price was reasonable, I would never stay here again.

Good location! Close to Hard Rock Cafe and fast food shops.

This hotel should not be listed on Expedia hotels list. It should not be rated as a hotel. It is on very unsafe and poor neighborhood with poor service. No working internet or phone. Bathrooms are dirty and non functional. I would commend it for anyone.

I have asked for a non smoking room - but the reception politely mentioned that non existent in the hotel and the best they can do is remove the ashtray from the room. staff are friendly and they have good parking provided.

In previous years I had stayed at the Holiday Inn Express in the same area, but for this trip I chose to stay at the Baisan Inter Hotel. When I checked in, I was informed that my Passport would be held until my day of Check out. What?? No Way!!! Oh, instead I can pay a deposit and keep my passport. As this is how most hotels work, the deposit is fine. They had a huge stack of Passports though!! The rooms were dated, and the windows opened but not easily. The Nightclub and it's Arabic music was booming long into the night, and even on the 6th floor, I could easily hear it. The bathroom, shower had low pressure and the shower head was old and had heavy deposit which limited the flow.

Everything sucks. I hated this hotel. Hotel is not clean. Room was not clean. Staff are weird and not professional. My airport pickup did not come as i agreed with the hotel by email although i provided all details and they confirmed. They said the driver was late because he did not find a place to park. What a reason. The security manager or whatever his job is in the hotel is very rude and very weird also. The hotel is full of strange people and very noisy. Guests from weird background wearing weird things. If you have a guest or a visitor coming to see you, they have very strict regulations and security checks which is good sometimes and bad sometimes. haha. The only professional person in this place is a guy called George Sojan. He is the Asst. Front Office Manager. He is very customer oriented and will try to help. But he is the only one doing so. The hotel has also a SPA. It is nice to relax and get a relax massage but not proper thai massage. So, if you need real SPA, this is not the one. The hotel has also a nightclub that sucks and a pub / bar in the first floor that is full of prostitutes. Very bad experience and i am never staying here again. Not even if they pay me money.